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How much do kemba credit jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for kemba credit in the United States is $20.43, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $22.36 per hour, depending on experience, location, and employer.

What is Kemba Credit?

Kemba Credit refers to Kemba Credit Union, a member-owned financial cooperative that provides a range of banking services such as savings accounts, loans, mortgages, and credit cards. As a credit union, it is focused on serving its members rather than generating profits for shareholders. Kemba Credit Union typically offers lower fees and better rates compared to traditional banks, and membership is often open to individuals within certain communities or employer groups. The organization also emphasizes financial education and community involvement.

What are some common challenges faced by member service representatives at Kemba Credit Union, and how can they be overcome?

Member Service Representatives at Kemba Credit Union often encounter challenges such as handling high volumes of member inquiries, resolving complex account issues, and staying updated on the latest financial products and regulations. To overcome these challenges, it is important to develop strong communication and problem-solving skills, maintain a thorough understanding of Kemba’s services, and collaborate closely with colleagues in lending, operations, and management. Ongoing training and a supportive team environment also help representatives deliver excellent service while managing the demands of the role.

What are the key skills and qualifications needed to thrive as a credit analyst at a financial institution like Kemba Credit Union, and why are they important?

To thrive as a Credit Analyst, you need strong analytical skills, financial acumen, and a relevant degree such as finance, accounting, or economics. Familiarity with credit analysis software, financial modeling tools, and industry-standard systems like FICO or Moody’s is typically required. Attention to detail, strong communication, and sound judgment are valuable soft skills for evaluating creditworthiness and presenting findings. These abilities are crucial for making informed lending decisions that manage risk and contribute to the financial health of the institution.

What is the difference between Kemba Credit vs Kemba Loan Officer?

AspectKemba CreditKemba Loan Officer
CredentialsCredit analysis certifications, financial backgroundLoan origination licenses, financial knowledge
Work EnvironmentBank branches, credit departmentsLoan offices, customer service settings
Employer & IndustryFinancial institutions, credit unionsMortgage companies, banks
Search & Comparison IntentCredit roles, credit analysis jobsLoan processing, mortgage roles

While both roles operate within the financial industry, Kemba Credit focuses on credit analysis and assessment, whereas Kemba Loan Officer specializes in originating and processing loans. Understanding these distinctions helps job seekers target the right position based on their skills and career goals.

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Kemba Credit jobs near you
Infographic showing various Kemba Credit job openings in the United States as of August 2026, with employment types broken down into 84% Full Time, and 16% Part Time. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $42,501 per year, or $20.4 per hour.

Member Solutions Specialist

Kemba Cincinnati Credit Union

West Chester, OH • On-site

$19.39 - $20.60/hr

Full-time

Life, Retirement, PTO

Re-posted 26 days ago

Job description

ABOUT US
Kemba Credit Union is a not-for-profit organization based out of West Chester, OH. Voted top places to work in Cincinnati since 2019 & recognized as a top workplace in the United States by USA Today in 2022, 2024 & in 2025! We believe that hiring the best people is at the very core of our success. At Kemba Credit Union, every single team member makes a difference, and together we make an impacting the lives of our members.

Joining our team has its perks:

  • Generous PTO Including Birthday PTO,
  • Company Paid Group Life Insurance,
  • 401k Plan with Match of up to 5%,
  • Short and Long-Term Disability,
  • Ample Growth Opportunities,
  • Affordable Insurance Plans,
  • Employee Loan Discounts,
  • Wellness Program,
  • 11 Paid Holidays,
  • Profit Sharing,
  • And More!

LOCATION REQUIREMENT

  • This is an on-site position that requires in-office work inside of Kemba's Operations Center in West Chester, Ohio.
  • Remote work is not available and is non-negotiable.

POSITION PURPOSE
Responsible for performing collection activities associated with various delinquent member accounts, including Visa credit and debit cards, lines of credit, secured loans, signature loans, real estate loans, and home equity lines of credit. Sending first and second notices to members. Answering incoming calls in the department queue. Ensures that the Credit Union's professional image is maintained. Follows the Fair Debt Collections Practice Act (FDCPA).

ESSENTIAL FUNCTIONS AND BASIC DUTIES

  • Makes a high volume of outbound collection calls to members with delinquent accounts; Averages approximately 100 outgoing calls per day to assist with payment arrangements and resolve delinquencies.
  • Responds to incoming calls from members and internal departments regarding account status, payment options, and inquiries related to delinquent accounts.
  • Accepts and processes payments made by members over the phone.
  • Sends first and second delinquent notices to members; Assigns loans and credit card accounts to third party collection agencies.
  • Processes and files disability & life insurance claims; Posts CUNA Life and Disability payments to members' accounts via ACH.
  • Processes all credit bureau disputes via E-Oscar and disputes received through the mail.

QUALIFICATIONS

Education/Certification:
High school graduate or equivalent.

Required Knowledge:
General understanding of Member Solutions (Collections) functions, policies, and procedures.
Familiarity with required computer applications.

Experience Required:
One year to three years of similar or related experience.
Credit Union or financial institution experience preferred.

Skills/Abilities:
Strong interpersonal and public relations skills.
Well organized and attentive to detail.
Excellent typing skills and ability to operate related computer applications.
Willingness to assist and support others.
Ability to operate computers, calculators, telephones, and other basic business machines.