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Kastle Systems Jobs (NOW HIRING)

Kastle Systems

Sales Engineer

Fremont, CA · On-site

$85K - $115K/yr

Kastle Systems is the leader in managed security, with a track record of introducing innovative technologies to serve over 460M square feet of real estate globally. Clients span the commercial and ...

Kastle Systems

Sales Engineer

Falls Church, VA · On-site

Kastle Systems is the leader in managed security, with a track record of introducing innovative technologies to serve over 460M square feet of real estate globally. Clients span the commercial and ...

Kastle Systems

Sales Engineer

Falls Church, VA · On-site

Kastle Systems is the leader in managed security, with a track record of introducing innovative technologies to serve over 460M square feet of real estate globally. Clients span the commercial and ...

Kastle Systems

Sales Engineer

San Francisco, CA · On-site

$85K - $115K/yr

Kastle Systems is the leader in managed security, with a track record of introducing innovative technologies to serve over 460M square feet of real estate globally. Clients span the commercial and ...

Kastle Systems

Sales Engineer

San Francisco, CA · On-site

$85K - $115K/yr

Kastle Systems is the leader in managed security, with a track record of introducing innovative technologies to serve over 460M square feet of real estate globally. Clients span the commercial and ...

Kastle Systems

Sales Engineer

Falls Church, VA · On-site

$85K - $115K/yr

Kastle Systems is the leader in managed security, with a track record of introducing innovative technologies to serve over 460M square feet of real estate globally. Clients span the commercial and ...

Kastle Systems

Embedded Technician

Manhattan, NY · On-site

$20 - $32/hr

Kastle Systems is the premier provider of property technology solutions, with a track record of introducing innovative technologies to serve over 460M square feet of real estate globally. Clients ...

Kastle Systems

Customer Care Rep. I

Falls Church, VA · On-site

$35K - $50K/yr

Kastle Systems is the leader in managed security, with a track record of introducing innovative technologies to serve over 460M square feet of real estate globally. Clients span the commercial and ...

Kastle Systems

Customer Success Manager

Fremont, CA · On-site

Kastle Systems is the leader in managed security, with a track record of introducing innovative technologies to serve over 460M square feet of real estate globally. Clients span the commercial and ...

Kastle Systems

Customer Care Rep. I

Falls Church, VA · On-site

$35K - $50K/yr

Kastle Systems is the leader in managed security, with a track record of introducing innovative technologies to serve over 460M square feet of real estate globally. Clients span the commercial and ...

Kastle Systems

Embedded Technician

Manhattan, NY · On-site

$20 - $32/hr

Kastle Systems is the premier provider of property technology solutions, with a track record of introducing innovative technologies to serve over 460M square feet of real estate globally. Clients ...

Kastle Systems

Customer Success Manager

Dallas, TX · On-site

Kastle Systems Sales Consultant Join the leader in providing smarter solutions for a safer world. The property technology space is growing rapidly, and Kastle Systems is leading the way. Kastle ...

Kastle Systems

Customer Care Rep. I

Houston, TX · Remote

$35K - $50K/yr

Kastle Systems is the leader in managed security, with a track record of introducing innovative technologies to serve over 460M square feet of real estate globally. Clients span the commercial and ...

Kastle Systems

Customer Success Manager

Fremont, CA · On-site

Kastle Systems is the leader in managed security, with a track record of introducing innovative technologies to serve over 460M square feet of real estate globally. Clients span the commercial and ...

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All JobsKastle Systems Jobs

Kastle Systems information

See salary details

$36.5K

$85.6K

$149K

How much do kastle systems jobs pay per year?

As of Aug 16, 2026, the average yearly pay for kastle systems in the United States is $85,602.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,000.00 and $100,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by security system technicians at Kastle Systems, and how are they addressed?

Security System Technicians at Kastle Systems often encounter challenges such as troubleshooting complex access control and surveillance equipment, adapting to rapidly advancing technology, and ensuring minimal disruption during installations or maintenance in occupied buildings. To address these, technicians receive ongoing training on the latest systems, work closely with project managers and clients to plan around building schedules, and have access to technical support teams for escalated issues. Collaborative problem-solving and clear communication are key to overcoming these challenges and ensuring customer satisfaction.

What is Kastle Systems?

Kastle Systems is a company that specializes in providing security solutions, including access control, video surveillance, and security monitoring for commercial and residential buildings. They offer cloud-based security management systems that allow property managers and tenants to control access to their buildings remotely, enhance safety, and streamline security operations. Their services are used by office buildings, multifamily residential properties, and other facilities to ensure secure environments and efficient building management.

What is the difference between Kastle Systems vs Security Technician?

AspectKastle SystemsSecurity Technician
CredentialsTypically requires security systems certifications, technical trainingRequires security or electronics certifications, technical skills
Work EnvironmentOffice-based planning, on-site installation, and maintenanceOn-site installation, troubleshooting, and repairs
Employer & IndustrySecurity companies, integrated security solutionsSecurity service providers, alarm companies
Common Search & ComparisonYesYes

Both Kastle Systems and Security Technicians work within the security industry, focusing on security system installation and maintenance. While Kastle Systems often involves managing integrated security solutions, Security Technicians perform hands-on installation and troubleshooting of security equipment. The roles overlap in credentials and work environment, making them common points of comparison for job seekers in security technology fields.

What are the key skills and qualifications needed to thrive as a Kastle Systems security technician?

To succeed as a Kastle Systems Security Technician, you need a strong background in electronic security systems, troubleshooting, and low-voltage electrical work, typically supported by relevant technical certifications or vocational training. Familiarity with access control panels, CCTV systems, and software platforms like Lenel or Genetec is often required. Strong problem-solving skills, attention to detail, and effective communication are vital for interfacing with clients and resolving issues efficiently. These skills ensure the reliable installation and maintenance of security solutions, directly impacting client safety and satisfaction.
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Kastle Systems jobs near you
Infographic showing various Kastle Systems job openings in the United States as of August 2026, with employment types broken down into 86% Full Time, 9% Part Time, and 5% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $85,602 per year, or $41.2 per hour.

Customer Success at Kastle Yorba Linda, California

Kastle Systems

Yorba Linda, CA • On-site

Other

Posted 3 days ago

New

Kastle Systems rating

9.1

Company rating: 9.1 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

3rd of 116 rated security

Job description

Customer Success Manager

Join the leader in providing smarter solutions for a safer world. The property technology space is growing rapidly, and Kastle Systems is leading the way. Kastle Systems is the leader in managed security, with a track record of introducing innovative technologies to serve over 460M square feet of real estate globally. Clients span the commercial and multifamily real estate, education, and construction industries and the customers they serve. Delivering a world class customer experience drives everything we do, and Kastle's mission is to be our customers' best service provider and to ensure that their security the most effective, efficient and convenient. Kastle's integrated security solution, including access control, video, and remote video monitoring, significantly reduces costs and improves the critically important 24x7 performance for building owners, developers and tenants.

Kastle is hiring a Customer Success Manager! This position serves as the primary business contact for the client and is responsible for client satisfaction of the portfolio. The Customer Success Manager is expected to consistently provide excellent customer service to accounts, socialize the Kastle value proposition as well as represent client needs and goals within the organization to ensure quality. In addition, the Customer Success Manager will build relationships with clients. This is not a sales position.

Responsibilities

  • Serves as the primary point of contact and builds long-term relationships with customers.
  • Act as client's advocate within Kastle and ensure that all aspects of our services are delivered as expected to clients; develop a deep understanding of the client's security and facilities needs and provide advice on Kastle-centric and industry best practices.
  • Utmost responsiveness to client calls and emails – addressing needs as the primary point-of-contact for support for the client. Assist in coordination of responses related to areas outside of primary responsibilities, for issues such as installation project status and on-time completion, support issues escalation, sales opportunities follow up, etc.
  • Travels to client sites for training, installation support, quarterly check-ins, and to meet client needs as they arise.
  • Monitors and analyzes customer's usage of our service.
  • Develop cross-functional relationships with Business Development Managers, Project Managers, Field Service technicians, the Client Services team, and the Kastle Operations Center to ensure an exceptional experience for clients with all aspects of their Kastle experience; support these other teams as a conduit to the client.
  • Client relationship management, with significant focus on the business relationship in order to drive a 95% client retention and renewal rate, as well as an average 2% renewal revenue increase through annual (contractually agreed) price increase across the account base.

Qualifications

  • Bachelor's degree preferred
  • 2-4 years of Account Management/Customer Success Management experience
  • Ability to create, maintain, and enhance customer relationships
  • Professional, polished in appearance and able to communicate in a detailed and articulate manner
  • Technical competence (understanding of software, hardware, networks, etc.)
  • Detail oriented, motivated, persistent and a skilled negotiator
  • High level of initiative, self-directed, and works well in a team environment
  • Experience training customers on the use of technology
  • Experience in navigating through complex set of legacy and current technology platforms (Microsoft Dynamics CRM, AX, and proprietary software, among others).

Equal employment opportunity, including veterans and individuals with disabilities.

What Kastle Systems employees say

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