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Kaseya Center Jobs (NOW HIRING)

The HEAT Group

Arena Tour Guide

Miami, FL · On-site

Lead tours of Kaseya Center, highlighting key areas such as the court, locker rooms, premium seating, and event spaces. * Provide guests with historical facts, fun anecdotes, and current information ...

The HEAT Group

Hospitality Security Officer

Miami, FL · On-site

$15.25 - $18.25/hr

This position works during events and games in various areas of the Kaseya Center, performing specific tasks. The main function of this position is to serve as the key point of contact for guests ...

The HEAT Group

Elevator Greeter

Miami, FL · On-site

$13.50 - $17.25/hr

The Miami HEAT and Kaseya Center are seeking enthusiastic, guest-focused individuals to deliver a best-in-class, Premium Guest Experience. As an Elevator Greeter, you are a frontline ambassador and ...

The HEAT Group

Cashier/ Traffic Director

Miami, FL · On-site

$13.50 - $17.25/hr

The Miami HEAT and Kaseya Center are seeking a Cashier/Traffic director to manage traffic flow during event days. Responsibilities include working with your team to direct cars into available spaces ...

The HEAT Group

Valet

Miami, FL · On-site

$13.50 - $17.75/hr

The Miami HEAT and the Kaseya Center are seeking to hire a Valet! This role will be responsible for inspecting, retrieving, parking, and accounting for customers' vehicles. Essential requirements:

The HEAT Group

Premium Concierge

Miami, FL · On-site

$14.75 - $19.25/hr

The Premium Concierge serves as liaison between Kaseya Center premium guests and the Arena staff to ensure that Five Star Service is provided as it relates to, but not limited to Ticketing, Food and ...

The National Basketball Association

Security Officer

Miami, FL · On-site

$15.25 - $18.25/hr

The Miami HEAT and the Kaseya Center are looking for a full-time Security Officer that will assist in the handling of any security-related disturbances or problems that might arise during events or ...

The HEAT Group

Box Office Representative

Miami, FL · On-site

$16.25 - $22/hr

The Miami HEAT and Kaseya Center are hiring for Box Office Representatives to sell tickets, distribute will call and service all of our guests at all HEAT games and Arena events with the highest ...

The HEAT Group

Intern, Premium Client Service

Miami, FL · On-site

The Miami HEAT and Kaseya Center are looking for a Premium Client Service Intern to assist and provide support to the Premium Client Service Department. Applicants should be motivated and comfortable ...

The HEAT Group

Security Officer

Miami, FL · On-site

$15.25 - $18.25/hr

The Miami HEAT and the Kaseya Center are looking for a full-time Security Officer that will assist in the handling of any security-related disturbances or problems that might arise during events or ...

The HEAT Group

Maintenance

Miami, FL · On-site

The Miami HEAT and the Kaseya Center are now hiring for Maintenance. This position is responsible for maintaining a clean appearance of the parking facilities by performing all assigned maintenance ...

The HEAT Group

Seating Technician Assistant

Miami, FL · On-site

$35K - $36K/yr

The Miami HEAT and Kaseya Center are looking for a Seating Technician Assistant to oversee the maintenance, operation and repair of the seating systems. Other duties include general mechanical ...

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Kaseya Center information

What is the Kaseya Center?

The Kaseya Center is a multi-purpose arena located in Miami, Florida. It is best known as the home of the NBA team, the Miami Heat, and also hosts concerts, family shows, and other major events. The venue has a seating capacity of over 19,000 for basketball games and can be configured for various other events. Previously known as the FTX Arena and American Airlines Arena, it was renamed Kaseya Center in 2023 after a naming rights agreement with Kaseya, a global IT management software company.

What are some typical duties and challenges for event staff working at the Kaseya Center?

Event staff at the Kaseya Center are responsible for a range of tasks such as assisting guests with seating, providing directions, ensuring safety protocols are followed, and supporting event operations before, during, and after major events. A common challenge is adapting quickly to different event types, from concerts to sports games, each with unique crowd dynamics and logistical needs. Teamwork and strong communication skills are essential, as staff often work closely with security, hospitality, and technical crews to ensure a smooth experience for guests. Flexibility with hours, especially evenings and weekends, is also a key part of the role.

What are the key skills and qualifications needed to thrive as an Event Coordinator at Kaseya Center, and why are they important?

To thrive as an Event Coordinator at Kaseya Center, you need strong organizational skills, event planning experience, and often a degree in hospitality or a related field. Familiarity with event management software, ticketing systems, and venue operations is typically required. Excellent communication, problem-solving abilities, and the capacity to remain calm under pressure help professionals excel in this role. These competencies ensure that events run smoothly and deliver exceptional experiences to clients and attendees.

What is the difference between Kaseya Center vs Network Operations Center (NOC) Technician?

AspectKaseya CenterNetwork Operations Center (NOC) Technician
CertificationsIT certifications like CompTIA A+, Network+, or vendor-specific certificationsSimilar certifications, often including CCNA, CompTIA Network+
Work EnvironmentEvent venue management, ticketing, and customer service at a sports or entertainment arenaMonitoring and maintaining network infrastructure in a corporate or service provider setting
Industry UsageSports, entertainment, and event management industryIT and telecommunications industry

The Kaseya Center primarily focuses on event management and customer service in the entertainment industry, while a Network Operations Center Technician works in IT infrastructure monitoring and support. Both roles require technical certifications but serve different environments and industries.

More about Kaseya Center jobs
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Kaseya Center jobs near you
Infographic showing various Kaseya Center job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.
Arena Tour Guide

Arena Tour Guide

The HEAT Group

Miami, FL • On-site

Part-time

Posted 18 days ago

Job description

Do you want to work for a Championship organization? We have the job for you! The HEAT Group is seeking to hire an Arena Tour Guide! We are seeking enthusiastic and customer-focused individuals to join our team as Arena Tour Guides. This role is perfect for someone with a passion for sports, entertainment, and Miami culture who enjoys interacting with diverse groups of visitors. As a part-time Arena Tour Guide, you will lead engaging, informative tours of Kaseya Center, sharing behind-the-scenes insights and showcasing all that the venue has to offer.
Essential Duties & Responsibilities:
ESSENTIAL FUNCTIONS: The following are examples of the various functions required. The job requirements are not limited to the items on this list.
  • Lead tours of Kaseya Center, highlighting key areas such as the court, locker rooms, premium seating, and event spaces.
  • Provide guests with historical facts, fun anecdotes, and current information about the arena, the Miami HEAT, and upcoming events.
  • Ensure a memorable and enjoyable experience for all tour participants, accommodating special requests and answering questions as needed.
  • Maintain a detailed knowledge of the arena's operations, services, events, and Miami HEAT team history.
  • Ensure the safety and comfort of tour participants throughout the tour.
  • Collaborate with team members and other arena staff to provide seamless guest service.

Desired Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Associate's degree in hospitality, communication, tourism, or a related field, or equivalent work experience. Strong customer service skills and the ability to handle questions with integrity. Flexibility with scheduling; must be available for varied shifts, including weekends, evenings, and holidays. Knowledge of Kaseya Center, Miami sports, or the entertainment industry is a plus
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender/gender identity, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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