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Kaiser Member Services Jobs (NOW HIRING)

Kaiser Permanente

Speech Therapist II

Tracy, CA · On-site

$42.75 - $58.50/hr

Advises physicians and member/caregiver of test results. * Collaborates with physician as treatment ... costs and improve services. Assists with community programs. * Kaiser Permanente conducts ...

Kaiser Permanente

Speech Therapist II, Pediatrics

Clovis, CA · On-site

$39.50 - $54/hr

Advises physicians and member/caregiver of test results. * Collaborates with physician as treatment ... costs and improve services. Assists with community programs. * Kaiser Permanente conducts ...

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As of Aug 15, 2026, the average hourly pay for kaiser member services in the United States is $15.91, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $18.99 per hour, depending on experience, location, and employer.

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To thrive as a Kaiser Member Services representative, you need strong customer service abilities, problem-solving skills, and a high school diploma or equivalent. Familiarity with call center software, health insurance systems, and proficiency in Microsoft Office are typically required. Excellent communication, patience, and the ability to handle stressful situations with empathy help you stand out in this role. These skills ensure effective resolution of member inquiries, foster positive experiences, and support operational efficiency in a healthcare environment.

What is a Kaiser Member Services representative?

Kaiser Member Services is a department within Kaiser Permanente that assists members with questions about their health plans, benefits, billing, and coverage. They help members with tasks such as selecting or changing doctors, understanding insurance policies, resolving claims, and finding healthcare resources. Member Services representatives are available by phone, online, or in person to provide support and ensure members get the most out of their healthcare experience.

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Kaiser Member Services representatives often encounter challenges such as handling a high volume of inquiries, addressing complex insurance questions, and assisting members who may be frustrated or upset. To support their success, new team members undergo comprehensive training in Kaiser Permanente’s systems, policies, and customer service protocols. Additionally, representatives work within supportive teams where supervisors and experienced colleagues are available to assist with escalated issues. Regular team meetings and ongoing training also help staff stay updated on policy changes and best practices.
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Infographic showing various Kaiser Member Services job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 16% Part Time, 1% Temporary, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $33,096 per year, or $15.9 per hour.

Speech Therapist II, Inpatient, On Call

Kaiser Permanente

Santa Clara, CA • On-site

$46.25 - $63.25/hr

Other

Re-posted 14 days ago

Job description

Job Summary:

Provides diagnosis and treatment of communication disorders for more complex cases. Ensures compliance with standards and regulatory requirements. Oversees work of entry-level staff and supports community programs.

UNAC/UHCP (United Nurses Association of California/Union of Health Care Professionals) is the collective bargaining representative of Rehab Services positions in Northern California effective 9/26/2021.

Essential Responsibilities:

  • Evaluates and administers diagnostic tests and provides individualized treatment to adults and children for a variety of communication disorders, voice and swallowing impairment, and neurological defects. Advises physicians and member/caregiver of test results.

  • Collaborates with physician as treatment plan changes. Provides training for more junior therapists. Participates in developing inservice programs for staff development. Monitors the work of contract therapists and the treatment of patients in non-Kaiser facilities. Serves as a consultant on interdisciplinary teams.

  • Develops, implements, and maintains department policies and procedures. Ensures compliance with federal, state, and local requirement. Identifies and recommends opportunities to contain costs and improve services. Assists with community programs.

  • Kaiser Permanente conducts compensation reviews of positions on a routine basis. At any time. Kaiser Permanente reserves the right to reevaluate and change job descriptions, or to change such positions from salaried to hourly pay status. Such changes are generally implemented only after notice is given to affected employees.

Basic Qualifications:

Experience

  • Minimum two (2) years of previous experience as a Speech Therapist.

Education

  • Masters degree in Speech Language Pathology.

License, Certification, Registration

  • Speech-Language Pathologist License (California)

  • National Provider Identifier

  • Clinical Competence in Speech-Language Pathology Certificate

  • Basic Life Support required at hire

Additional Requirements:

  • Knowledge of federal, state, and local requirements.

  • Must be able to work in a Labor/Management Partnership environment.

Preferred Qualifications:

  • N/A

COMPANY: KAISER

TITLE: Speech Therapist II, Inpatient, On Call

LOCATION: Santa Clara, California

REQNUMBER: 1421958

External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.

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