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Kaiser Member Services Jobs (NOW HIRING)

Kaiser Permanente

RN Navigator Float

Atlanta, GA · On-site

$47.37/hr

... care services offered within and outside of Kaiser Permanente Georgia. Develop and maintain high ... the member prior to or after their consult appointment within the specialty department.

Kaiser Permanente

Licensed Practical Nurse

Denver, CO · On-site

$30.51/hr

Actively seeks information to understand member/patient circumstances, problems, expectations, and ... Kaiser Permanente Service Quality Credo, the KP Mission as well as specific departmental ...

Kaiser Permanente

Licensed Practical Nurse

Aurora, CO · On-site

$30.51/hr

Actively seeks information to understand member/patient circumstances, problems, expectations, and ... Kaiser Permanente Service Quality Credo, the KP Mission as well as specific departmental ...

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How much do kaiser member services jobs pay per hour?

As of Jul 3, 2026, the average hourly pay for kaiser member services in the United States is $15.91, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $18.99 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Kaiser Member Services representative, and why are they important?

To thrive as a Kaiser Member Services representative, you need strong customer service abilities, problem-solving skills, and a high school diploma or equivalent. Familiarity with call center software, health insurance systems, and proficiency in Microsoft Office are typically required. Excellent communication, patience, and the ability to handle stressful situations with empathy help you stand out in this role. These skills ensure effective resolution of member inquiries, foster positive experiences, and support operational efficiency in a healthcare environment.

What are Kaiser Member Services?

Kaiser Member Services is a department within Kaiser Permanente that assists members with questions about their health plans, benefits, billing, and coverage. They help members with tasks such as selecting or changing doctors, understanding insurance policies, resolving claims, and finding healthcare resources. Member Services representatives are available by phone, online, or in person to provide support and ensure members get the most out of their healthcare experience.

What are some typical challenges faced by Kaiser Member Services representatives, and how are they supported in overcoming them?

Kaiser Member Services representatives often encounter challenges such as handling a high volume of inquiries, addressing complex insurance questions, and assisting members who may be frustrated or upset. To support their success, new team members undergo comprehensive training in Kaiser Permanente’s systems, policies, and customer service protocols. Additionally, representatives work within supportive teams where supervisors and experienced colleagues are available to assist with escalated issues. Regular team meetings and ongoing training also help staff stay updated on policy changes and best practices.
More about Kaiser Member Services jobs
What cities are hiring for Kaiser Member Services jobs? Cities with the most Kaiser Member Services job openings:
What states have the most Kaiser Member Services jobs? States with the most job openings for Kaiser Member Services jobs include:
What job categories do people searching Kaiser Member Services jobs look for? The top searched job categories for Kaiser Member Services jobs are:
Kaiser Member Services jobs near you
Infographic showing various Kaiser Member Services job openings in the United States as of June 2026, with employment types broken down into 3% As Needed, 94% Full Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $33,096 per year, or $15.9 per hour.
Member Services Rep. - Part Time

Member Services Rep. - Part Time

Altura Credit Union

Riverside, CA • On-site

$21.90/hr

Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

Job description

SUMMARY
The Member Services Representative I provide courteous, confidential, and professional service to our members over the telephone, email or via secure message. The MSR I provide service in a professional, efficient, and friendly manner, by greeting members over the telephone, determining their needs, and providing Start to Finish member service.
ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Accurately performs Symitar functions as required. Displays a working knowledge of all the credit union processes products and services in order to provide consistent and excellent member service with each call. Including understanding and utilizing the MERT process.
  • Resolves basic member account inquiries and issues such as: balance inquiries; check in clearing; share withdrawals; transfers between accounts; loan payments; CD rates and address changes.
  • Provides assistance to members on existing ATM/Debit card accounts including research and changes while ensuring the security of our member’s accounts.
  • Educates members on the value of membership with Altura Credit Union with the exemplary cross sell of financial products and understands profitability concepts and cross selling appropriate services to members to increase their profitability.
  • Provides basic assistance with Online Banking and Web Bill Pay inquiries.
  • Maintains knowledge of current promotions and products
  • Attends required job related training classes as required and obtains a passing grade of 90% or higher.
EDUCATION, EXPERIENCE and/or QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • High school diploma or its equivalent is required, college is preferred.
  • A minimum of 6 months’ experience in retail or customer service is required.
Why Altura?
WORK-LIFE BALANCE
  • Vacation (10+ or Minimum Days)
  • Sick (8 Days)
  • Holidays (11 Days amp; 1/2 Day Christmas Eve)
  • Birthday amp; Anniversary Day Off
  • Specialized Paid Time Off (Jury Duty, Bereavement, etc.)
  • Community Volunteer Events
  • Social Events amp; Outings
  • Event amp; Venue Discounts
WEALTH INCENTIVES
  • Competitive Pay
  • Stakeholders
  • 401k Dollar-for-Dollar Match up to 6% (after one year of service)
  • Business Attire Allowance
  • Annual Performance Review amp; Increase
  • Wellness Incentive
  • Tuition Reimbursement
  • Awards, Recognitions amp; Incentives
  • Free Checking amp; Savings Accounts
  • Discounted Employee Loan Rates
HEALTH AND WELLNESS
  • Kaiser and Cigna Medical amp; Prescription Plans
  • Dental amp; Vision
  • Fitness Challenges amp; Gym Access
  • Onsite Wellness Programs
  • Medical amp; Dependent Flex Spending Account
  • Life amp; A amp;D Insurance
  • Employee Assistance Program
  • Pet Insurance

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