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How much do kaiser front desk jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for kaiser front desk in the United States is $18.22, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What is a Kaiser Front Desk?

Kaiser Front Desk jobs typically involve greeting patients, checking them in for appointments, verifying insurance information, and answering questions about services. Front desk staff also schedule appointments, manage patient records, and may handle payments or co-pays. These roles require strong customer service skills, attention to detail, and the ability to multitask in a fast-paced healthcare environment.

What skills and qualifications are needed to thrive as a Kaiser Front Desk?

To thrive as a Kaiser Front Desk associate, you need strong organizational skills, attention to detail, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with scheduling software, electronic health records (EHR) systems, and basic office equipment is typically required. Excellent communication, patience, and problem-solving abilities help in handling patient inquiries and coordinating with healthcare staff. These skills ensure efficient operations, positive patient experiences, and smooth coordination within the healthcare facility.

What are common challenges faced by a Kaiser Front Desk, and how can they be overcome?

Kaiser Front Desk representatives often need to manage a steady stream of patients while maintaining accuracy in scheduling, patient registration, and insurance verification. Balancing a high volume of tasks with providing friendly, efficient service can be challenging, especially during peak hours. Successful representatives use strong organizational skills, clear communication, and teamwork to address issues promptly and keep patient flow smooth. Proactively asking for support from supervisors or colleagues when handling complex situations can also help maintain a positive work environment.

What is the difference between Kaiser Front Desk vs Kaiser Medical Assistant?

AspectKaiser Front DeskKaiser Medical Assistant
CredentialsHigh school diploma or equivalent; customer service skillsCertified Medical Assistant (CMA) or Registered Medical Assistant (RMA); clinical skills
Work EnvironmentReception area, administrative tasks, patient check-in/outClinical setting, patient care, basic medical procedures
Employer & IndustryHospitals, clinics, healthcare facilitiesHospitals, clinics, outpatient centers

The Kaiser Front Desk primarily handles administrative and patient check-in/out duties, requiring customer service skills and minimal medical training. In contrast, Kaiser Medical Assistants perform clinical tasks and patient care, often requiring certification. Both roles are essential in healthcare settings, but they differ in responsibilities and required credentials.

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What job categories do people searching Kaiser Front Desk jobs look for?

The top searched job categories for Kaiser Front Desk jobs are:

Kaiser Front Desk jobs near you
Infographic showing various Kaiser Front Desk job openings in the United States as of September 2026, with employment types broken down into 83% Full Time, and 17% Part Time. Highlights an 100% In-person job distribution, with an average salary of $37,904 per year, or $18.2 per hour.

Front Desk Agent

San Francisco, CA • On-site

Hotel Zoe Fisherman's Wharf
See more jobs at Hotel Zoe Fisherman's Wharfexternal

$31.21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 15 days ago

Job description

Position Overview:
The Front Desk Agent is responsible for processing all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate with appropriate staff when guests are waiting for an available room. Advise guest of messages. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Provide information and assistance to all guests and visitors.
Must be flexible and available to work any day of the week.
Key Responsibilities:
  • Welcome guests, check them in, distribute room keys and explain the hotel's amenities.
  • Maintain complete knowledge of hotel operations, scheduled daily activities, and room product.
  • Answer telephone calls within 3 rings, using correct salutations and telephone etiquette.
  • Explain local amenities and attractions to guests.
  • Ascertain callers' needs through open-ended questions.
  • Obtain all designated information to book a reservation.
  • Accommodate special requests and designate such in system following hotel SOP's.
  • Access guest history records to best service guests; maintain accurate information in guest history files.
  • The ability to exercise personal discipline and extra diligence to assure that projects are completed on a timely basis.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Obtain assigned bank and ensure accuracy of contracted monies. Always keep assigned bank secure.
  • Communicate pertinent guest information to designated departments/personnel (i.e. special requests, amenity delivery).
  • Present folio to guest and resolve any disputed charges.
  • Assist all departments/executives in obtaining appropriate information regarding groups, inventory, and guest information.
  • Input reservations
  • Perform additional duties, as assigned.

Required Skills:
  • High levels of patience, tact, and diplomacy.
  • Strong organizational, prioritization skills and ability to work well under pressure and meet deadlines.
  • Strong knowledge of Opera & Microsoft Outlook is a plus.
  • Possess an eye for the smallest detail and maintain a keen sense of urgency.
  • Ability to think clearly, remain calm, and resolve problems using good judgement.
  • Communicate clearly, concisely, and openly.
  • Written communication in a clear and concise manner.
  • Exude high energy and demonstrate a knack for building rapport with guests and colleagues.
  • Exhibits organizational abilities and shows a natural skill for multi-tasking, prioritizing, and anticipating needs.
  • Fluency in English both verbally and non-verbally, fluency in additional languages a plus.
  • Ability to maintain confidentiality of guest information and pertinent Hotel data.
  • Must be able to bend, stoop, squat and stretch to fulfill necessary tasks.
  • Must be able to lift, push, and pull up to 25lbs. on a regular and continuing basis.
  • Must be able to stand and exert well-paced mobility for up to 8 hours in length.

Qualification Standards:
  • College degree preferred.
  • 1 to 2 years of previous experience in a similar position in a luxury hotel preferred.
  • All colleagues must maintain a neat and well-groomed appearance.
  • Due to the dynamic nature of the hospitality industry, the Front Desk Agent may be required to work varying schedules to reflect the business needs of the hotel, including but not limited to weekends and holidays.

Wage Rate: $31.21 per hour
About Hotel Zoe
Inspired San Francisco experiences start at our Fisherman's Wharf boutique hotel. Hotel Zoe is known for its unbeatable location, award-winning service, and outstanding cuisine, but it's our whimsical spirit that really sets us apart. As part of the EOS Hospitality Group, we believe in Shared Accountability, Humility & Kindness, Creative Problem Solving, Collaboration & Community and Do Well and Do Good. Hotel Zoe offers competitive salaries and robust benefit plans.
Full Time Hourly Benefits:
  • Tiered Medical Plans- Cigna or Kaiser
  • Plans include Chiropractic and Acupuncture

  • Long Term Disability

  • Tiered PPO Dental Plans

  • Voluntary Supplemental Medical Plans

  • Vision

  • Paid Holidays

  • Employee Assistance Program

  • PTO and Sick Pay

  • Flexible Spending Account (FSA)

  • 401K Matching Program

  • Life & AD&D Insurance

  • Pre-Tax Commuter and Parking Benefits
  • Discounts on off site parking

Full Time Hourly Perks:
  • EOS Employee Rates plus 50% off F&B and Retail
  • Employee discounts in Pescatore Restaurant
  • Employee Job Referral Program
  • Employee Recognition Programs and Appreciation Events
  • Discounts Work Safety Shoes

Important Notice:
This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Hotel Zoe is an Equal Opportunity Employer without regard to people formerly experiencing homelessness, race, color, creed, gender, gender expression, gender identity, religion, marital status, registered domestic partner status, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, age, veteran status, national origin or ancestry, political affiliation, physical or mental disability, medical condition including genetic characteristics, or any other consideration made unlawful by federal, state, or local laws. Hotel Zoe hiring policies require a background check for all applicants working directly with at-risk populations.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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