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Junior Technical Assistant information

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$19K

$52.5K

$88K

How much do junior technical assistant jobs pay per year?

As of Jun 9, 2026, the average yearly pay for junior technical assistant in the United States is $52,462.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,000.00 and $57,500.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Junior Technical Assistants during their first year, and how can they overcome them?

Junior Technical Assistants often encounter challenges such as adapting to new technical tools, understanding complex workflows, and balancing multiple tasks or priorities. To overcome these, it's helpful to proactively seek guidance from senior team members, take advantage of training resources, and communicate openly about workload or uncertainties. Establishing good organizational habits early on and actively participating in team meetings can also accelerate learning and integration within the team.

What are the key skills and qualifications needed to thrive as a Junior Technical Assistant, and why are they important?

To thrive as a Junior Technical Assistant, you need a basic understanding of technical concepts, troubleshooting skills, and often a diploma or associate degree in a relevant field. Familiarity with common office software, ticketing systems, and basic hardware or software tools is typically required. Strong communication, attention to detail, and a willingness to learn help you excel in supporting teams and resolving technical issues. These skills ensure efficient technical support, smooth team operations, and a foundation for further professional growth.

What are Junior Technical Assistants?

Junior Technical Assistants are entry-level professionals who support technical teams in various industries such as IT, engineering, or laboratories. Their responsibilities typically include assisting with equipment setup, data entry, basic troubleshooting, and maintaining technical documentation. They work under the supervision of senior staff, helping ensure that daily operations run smoothly while gaining hands-on experience. This role is ideal for individuals looking to start their careers in technical fields, as it offers valuable training and growth opportunities.

What is the difference between Junior Technical Assistant vs Laboratory Technician?

AspectJunior Technical AssistantLaboratory Technician
Required CredentialsDiploma or associate degree in relevant fieldDiploma or certification in laboratory techniques
Work EnvironmentResearch labs, educational institutions, government agenciesMedical, research, or industrial laboratories
Employer & Industry UsageUniversities, research institutes, government departmentsHospitals, biotech firms, research centers
Common Search & ComparisonYesYes

The Junior Technical Assistant and Laboratory Technician roles often require similar educational backgrounds and work in laboratory environments. However, Junior Technical Assistants typically support research projects and administrative tasks, while Laboratory Technicians focus more on conducting tests and maintaining lab equipment. Both roles are essential in scientific and research settings, with overlapping skills but different primary responsibilities.

What cities are hiring for Junior Technical Assistant jobs? Cities with the most Junior Technical Assistant job openings:
What states have the most Junior Technical Assistant jobs? States with the most job openings for Junior Technical Assistant jobs include:
Infographic showing various Junior Technical Assistant job openings in the United States as of May 2026, with employment types broken down into 6% As Needed, 56% Full Time, and 38% Part Time. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $52,462 per year, or $25.2 per hour.
Grants Transactions Processing Assistant, Junior

Grants Transactions Processing Assistant, Junior

LCG Inc

Rockville, MD โ€ข On-site

$19.57 - $24.47/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 29 days ago


Job description

Job Description
Location: Rockville, MD (Remote)
Required Clearance: Ability to obtain Public Trust
Position Description: The Grants Transactions Processing Assistant, Junior is responsible for providing exceptional customer service and support by responding to customer inquiries related to general model and program policy, IT and other technical issues, and program operations. This role involves utilizing customer approved scripts, FAQs, User Guides, and other public-facing documentation to provide accurate and timely information. The agent will handle inquiries via phone, email, and live chat, ensuring that all responses adhere strictly to approved Knowledgebase Articles and other authorized resources.
Duties and Responsibilities:
  • Respond to customer inquiries regarding general model and program policy, technical questions, and program operations.
  • Utilize customer approved scripts, FAQs, User Guides, and other public-facing documentation to provide accurate and consistent information.
  • Ensure all responses are aligned with the approved Knowledgebase Articles and other authorized resources.
  • Address customer inquiries through various channels, including phone, email, and live chat.
  • Maintain a professional and courteous demeanor in all customer interactions.
  • Provide clear, concise, and accurate information to customers.
  • Document all customer interactions and inquiries accurately in the designated system.
  • Update customer records with relevant information following each interaction.
  • Escalate unresolved inquiries to the appropriate tier or department as necessary.
  • Stay updated with the latest information and updates in the Knowledgebase Articles and other approved resources.
  • Attend training sessions and team meetings to stay informed about changes in policies, procedures, and systems.
  • Identify and troubleshoot basic technical issues reported by customers.
  • Provide step-by-step guidance to customers to resolve common technical problems.
  • Escalate complex technical issues to the appropriate technical support team.

Requirements:
  • High school diploma or equivalent; Associate's or Bachelor's degree preferred.
  • Previous experience in a customer service or helpdesk role is highly desirable.
  • Strong communication skills, both verbal and written.
  • Proficiency in using helpdesk software and customer support tools.
  • Basic understanding of IT and technical support principles.
  • Ability to follow approved scripts and documentation accurately.
  • Strong problem-solving skills and attention to detail.
  • Ability to work in a fast-paced environment and handle multiple inquiries simultaneously.
  • Excellent interpersonal skills and a customer-centric attitude.

Preferred Qualifications:
  • Demonstrated ability to effectively use Microsoft 365 Copilot to enhance productivity in daily customer service tasks, including drafting customer communication templates, generating service reports, summarizing client interactions, and preparing training materials.
  • Skilled in guiding team members to leverage Microsoft 365 Copilot tools to improve collaboration, streamline customer service workflows, and enhance overall client support efficiency.

Compensation and Benefits
The projected compensation range for this position is $19.57/hr - $24.47/hr benchmarked in the Washington, D.C. metropolitan area. The salary range provided is a good faith estimate representative of all experience levels. Salary at LCG is determined by various factors, including but not limited to role, location, the combination of education/training, knowledge, skills, competencies, certifications, and work experience.
LCG offers a competitive, comprehensive benefits package which includes health insurance options (medical, dental, vision), life and disability insurance, retirement plan contributions, as well as paid leave, federal holidays, professional development, and lifestyle benefits.
Devoted to Fair and Inclusive Practices
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law.
If you are interested in applying for employment with LCG and need special assistance or an accommodation to apply for a posted position, contact our Human Resources department by email at .
Securing Your Data
Beware of fraudulent job offers using LCG's name. LCG will never request payment-related details or advancement of money during the application process. Legitimate communication will only come from lcginc.com or emails, not free commercial services like Gmail or WhatsApp. If you receive suspicious emails asking for payment or personal information, contact us immediately at .
If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the .