Junior Operations Manager Jobs in Delaware (NOW HIRING)

Description & Requirements

Maximus is a trusted federal partner supporting mission‑critical programs across national security, defense, and public service delivery. Our work focuses on sustaining, operating, and improving essential government systems and services, with proven operational excellence, and a commitment to mission success for our customers.

Joining Maximus means becoming part of a collaborative, mission‑driven organization where teamwork, accountability, and professional growth are core to how we operate. We invest in our workforce through training, education, and career development, empowering professionals to deliver high‑impact solutions while contributing to outcomes that matter at a national scale.

This position is contingent upon contract award and position availability. Selected candidates will receive a contingent offer of employment, which will become final only upon successful contract award to Maximus, availability of the position, and receipt of authorization to proceed.

Ability to obtain and maintain a Public Trust is required. An active Public Trust and/or DHS suitability is preferred. Must be a U.S. Citizen without dual citizenship. This position is remote.

The Jr. ICAM System Administrator provides entry‑level operational support for Identity, Credential, and Access Management (ICAM) services supporting enterprise systems. This role operates within a 24x7 operational environment and supports secure, compliant access to systems through user account lifecycle management, monitoring, and audit support, under the guidance of senior ICAM and systems administration staff.

Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS217, T1, Band 4

Job-Specific Essential Duties and Responsibilities:

- Support identity account provisioning, modification, and deprovisioning activities in accordance with security policies.
- based access control (RBAC), and directory services.
- Perform user and service account lifecycle management tasks, including monitoring, disabling, and removal of accounts across supported systems.
- Identify inactive or non‑compliant accounts and escalate findings in support of audit, compliance, and cybersecurity requirements.
- Maintain accurate records and audit trails to support compliance reporting and security reviews.
- Monitor ICAM request queues, respond to tickets and escalations, and assist with incident troubleshooting in a 24x7 support posture.
- Participate in shift rotation and provide leave coverage to ensure uninterrupted operational support.

Job-Specific Minimum Requirements:

- Demonstrated experience performing user and service account provisioning, modification, and deprovisioning in an enterprise ICAM/IAM or system administration environment using documented procedures.

- Ability to execute account lifecycle management activities, including enabling, disabling, and removing accounts, with actions tracked in a ticketing or audit system.

- Hands‑on experience supporting authentication and access-based
access assignments.

- Experience supporting or administering identity platforms or directory services (e.g., Okta or similar IAM tools, Active Directory, or LDAP).

- Proven ability to manage access requests, incidents, and tasks using an IT service management (ITSM) or ticketing system while meeting defined SLAs.

- Experience maintaining accurate records and audit trails to support compliance reviews, security assessments, or access audits.

- Ability to operate in a shift‑based or 24x7 operational environment, including queue monitoring, escalation, and documented handoffs.

- Bachelor’s degree in information technology, Cybersecurity, Computer Science, or a related field OR equivalent relevant experience

- Minimum 0-2 years supporting enterprise identity, access management, or IT operations environments

Preferred Skills and Qualifications:

- Experience supporting federal government environments

- Familiarity with HSPD‑12, least‑privilege access principles, and Zero Trust concepts

- Experience using ServiceNow or similar ITSM tools for access requests, incidents, and task tracking

- Exposure to cloud or hybrid identity and access management environments

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Minimum Requirements

TCS217, T1, Band 4

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Accommodations

Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@maximus.com .