Senior Identity & Access Management Analyst
Location: Chicago, IL (Hybrid)
Employment Type: Full-Time
Overview
A financial services organization based in Chicago, is seeking a Senior Identity & Access Management (IAM) Analyst to support enterprise access governance and identity lifecycle management.
This role will focus on resolving complex access issues, supporting audit and compliance activities, and improving access governance processes across enterprise systems. The position requires strong experience in IAM platforms, identity lifecycle management, and collaboration with application owners to maintain secure and compliant access controls.
The ideal candidate combines strong technical IAM knowledge with a customer-focused mindset and the ability to troubleshoot complex identity and access challenges.
Key
ResponsibilitiesIdentity Lifecycle Management
Administer identity lifecycle processes including user provisioning, role assignments, and de-provisioning.
Ensure access requests and changes are completed accurately and in accordance with security policies.
Maintain identity governance controls across enterprise applications and systems.
Access Governance & Compliance
Conduct periodic access reviews to ensure access privileges remain appropriate.
Support audit and regulatory evidence requests related to identity and access management.
Evaluate access levels and identify potential security or compliance risks.
IAM Platform Administration
Configure and maintain IAM tools and integrations across enterprise systems.
Work with application owners to gather and document entitlement and role requirements.
Support integration of IAM solutions with directories, enterprise applications, and infrastructure platforms.
Troubleshooting & Support
Investigate and resolve complex access issues impacting users and business processes.
Perform root cause analysis and implement corrective actions to prevent recurring issues.
Provide responsive support for IAM service requests and operational issues.
Documentation & Process Improvement
Develop and maintain documentation related to IAM policies, procedures, and operational workflows.
Identify opportunities to improve access governance processes and role definitions.
Contribute to process enhancements that improve IAM efficiency and compliance.
Team Collaboration
Provide technical guidance to junior IAM team members.
Partner with application teams, infrastructure teams, and security teams to improve IAM integration and controls.
Facilitate discussions with stakeholders regarding role definitions, access governance, and identity management practices.
QualificationsEducationBachelor’s degree in Information Technology, Cybersecurity, Computer Science, or a related field, or equivalent experience
Experience
4–7 years of experience in Identity and Access Management or access governance
Experience administering IAM platforms within enterprise environments
Experience supporting audit and compliance activities related to access management
IAM & Security Technologies
Experience with IAM and IGA platforms such as:
Technical Skills
Strong understanding of IAM principles, identity lifecycle management, and access governance
Experience working with ServiceNow or similar ticketing platforms
Familiarity with enterprise directories and application access management
Additional Skills
Strong analytical and problem-solving abilities
Excellent communication and collaboration skills
Ability to interact effectively with both technical teams and business stakeholders
Strong organizational skills with the ability to manage multiple priorities
.