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Junior Help Desk Jobs in Milwaukee, WI (NOW HIRING)

Wipfli

IT Helpdesk Internship

Milwaukee, WI · Remote

$19/hr

... Junior standing preferred. * Minimum 3.0 GPA. * Prior work experience with computer systems or help desk support. * Strong organizational skills with the ability to plan, prioritize, and manage ...

Contiem

Senior Technical Writer

Brookfield, WI · On-site

... desk content. * Ensure documents are accurate and follow the clearly defined standards by the ... Mentor and help develop the skill sets of junior writers to contribute to the growth of the ...

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Junior Help Desk information

See Milwaukee, WI salary details

$14

$21

$32

How much do junior help desk jobs pay per hour?

As of May 28, 2026, the average hourly pay for junior help desk in Milwaukee, WI is $21.15, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.70 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Junior Help Desk, and why are they important?

To thrive as a Junior Help Desk professional, you need a solid understanding of basic IT concepts, troubleshooting, and customer support, often supported by a high school diploma or IT certifications such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and standard operating systems like Windows and macOS is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are crucial for delivering timely, efficient technical support and ensuring user satisfaction within an organization.

What are some common challenges faced by Junior Help Desk professionals, and how can they be addressed?

Junior Help Desk professionals often encounter challenges such as managing high volumes of support requests, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To address these challenges, it's important to develop strong time management and prioritization skills, stay up-to-date with company systems through ongoing training, and practice clear, patient communication. Many organizations provide mentoring and knowledge bases to help junior staff build confidence and expertise over time.

What does a Junior Help Desk do?

A Junior Help Desk professional is responsible for providing technical support and assistance to users who are experiencing issues with computer systems, software, or hardware. They typically handle basic troubleshooting, respond to help desk tickets, and may assist with tasks like password resets, software installations, and guiding users through solutions. Their goal is to resolve issues quickly or escalate them to more experienced IT staff if needed.

What is the difference between Junior Help Desk vs Help Desk Technician?

AspectJunior Help DeskHelp Desk Technician
Required CredentialsHigh school diploma, basic IT knowledgeHigh school diploma, some certifications (e.g., CompTIA A+)
Work EnvironmentEntry-level support, supervised tasksSupport roles in IT departments, troubleshooting
Employer & Industry UsageCommon in small to medium businesses, IT support teamsWidespread across industries, technical support roles
Search & Comparison IntentOften compared for entry-level IT support rolesMore experienced, technical troubleshooting roles

The main difference between Junior Help Desk and Help Desk Technician lies in experience and responsibilities. Junior Help Desk roles are entry-level, focusing on basic support and customer service, while Help Desk Technicians typically have more technical skills and handle more complex issues. Both roles are essential in IT support, but the Help Desk Technician usually requires additional certifications and experience.

What are the most commonly searched types of Help Desk jobs in Milwaukee, WI? The most popular types of Help Desk jobs in Milwaukee, WI are:
What are popular job titles related to Junior Help Desk jobs in Milwaukee, WI? For Junior Help Desk jobs in Milwaukee, WI, the most frequently searched job titles are:
What job categories do people searching Junior Help Desk jobs in Milwaukee, WI look for? The top searched job categories for Junior Help Desk jobs in Milwaukee, WI are:
Junior Help Desk jobs near you
IT Helpdesk Internship

IT Helpdesk Internship

Wipfli

Milwaukee, WI • Remote

$19/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Overview

At Wipfli, people count.

At Wipfli, our people are core to everything we do-the catalyst behind our ability to create exceptional impact and extraordinary results.

We believe in flexibility. We focus on relationships. We encourage each individual to follow their own path.

People truly matter and they feel it. For those looking to make a difference and find a professional home, Wipfli offers a career-defining opportunity.

Responsibilities

This internship opportunity is anticpated to be a part-time role(16-24hours per week) between the dates of September 2026-May 2027. Preferred candidates are located in WI, IL, or MN.

Role Summary

The HelpDesk Intern supports the day to day hardware and technology needs for the firm by taking calls and chats as well as working on tickets, requests and performing escalations to other teams following process, policy and knowledge articles to complete the work that supports and enables the firm's technology operations and needs. This role is designed to provide hands-on experience across the end-to-end HelpDesk operations, processes and technical analysis. Success in this role means delivering accurate, timely support, maintaining ticket notes and SLA's, and building a strong foundation in enterprise HelpDesk processes.

Essential Responsibilities:

  • Provide excellent customer service support (both on-site and remote) to Firm associates for basic hardware and software issues in accordance with established IT policy, process and procedures.

  • Record all actions, communications, and resolutions for issues being investigated in appropriate systems.

  • Acquire and maintain knowledge of Firm systems and support policies and procedures.

  • Review and maintain documentation and knowledge base articles.

  • Participate in process improvement initiatives across the HelpDesk and on projects.

  • Handle contentious situations and calls with discretion and professionalism.

Knowledge, Skills and Abilities

Required Qualifications:

  • Currently pursuing a Bachelor's degree in Information Technology, Business, or a related field, with at least Junior standing preferred.

  • Minimum 3.0 GPA.

  • Prior work experience with computer systems or help desk support.

  • Strong organizational skills with the ability to plan, prioritize, and manage multiple tasks effectively.

  • Ability to work independently and collaboratively in a team environment.

  • Demonstrated ability to navigate ambiguity and approach challenges with flexibility and creativity.

  • Excellent written, verbal, and presentation skills.

  • Proficient in Microsoft Office, Windows OS and related productivity tools.

  • Must be legally authorized to work in the United States on a full-time basis upon hire. The firm will not consider candidates who require current or future employment visa sponsorship (such as H-1B).

Damian Kauffman, from our recruiting team, will be guiding you through this process. Visit hisLinkedIn (https://www.linkedin.com/in/damian-kauffman-50020520b?lipi=urn%3Ali%3Apage%3Ad_flagship3_profile_view_base_contact_details%3B4144L4CySQqchVZ8Txa%2B4w%3D%3D) page to connect!

#LI-Remote

#LI-DK1

Additional Details

Additional Details:

Not fully prepared to apply for an internship or not sure where to start? Please join our Talent Community to explore how you can stay connected to Wipfli.

Wipfli is an equal opportunity/affirmative action employer. All candidates will receive consideration for employment without regards to race, creed, color, religion, national origin, sex, age, marital status, sexual orientation, gender identify, veteran status, disability, or any other characteristics protected by federal, state, or local laws.

Wipfli is committed to providing reasonable accommodations for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or participate in our recruiting process, please send us an email at hr@wipfli.com

Wipfli values fair, transparent, and competitive compensation, considering each candidate's unique skills and experiences. The estimated base pay rate for this role is $19.00/hour. The actual salary at the time of offer depends on business related factors like location, skills, experience, training/education, licensure, certifications, business needs, current associate pay, and relevant employment laws.

Wipfli cares about our associates and offers a variety of benefits to support their well-being. Benefit offerings include paid sick leave; access to free, confidential counseling through our Employee Assistance Program.

"Wipfli" is the brand name under which Wipfli LLP and Wipfli Advisory LLC and its respective subsidiary entities provide professional services. Wipfli LLP and Wipfli Advisory LLC (and its respective subsidiary entities) practice in an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable law, regulations, and professional standards. Wipfli LLP is a licensed independent CPA firm that provides attest services to its clients, and Wipfli Advisory LLC provides tax and business consulting services to its clients. Wipfli Advisory LLC and its subsidiary entities are not licensed CPA firms.

Job LocationsUS | US | US-WI-Eau Claire

Job ID 2026-8022

Category Entry-Level/Internships

Remote Yes

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