Junior Help Desk Technician Jobs in Rio Rancho, NM

Type of Requisition:

Pipeline

Clearance Level Must Currently Possess:

Top Secret

Clearance Level Must Be Able to Obtain:

None

Public Trust/Other Required:

Other

Job Family:

Network and Telecommunications

Job Qualifications:

Skills:

End User Support, Problem Resolution, Technical Issues, Video Teleconferencing (VTC)

Certifications:

None

Experience:

8 + years of related experience

US Citizenship Required:

Yes

Job Description:

Transform technology into opportunity as a Video Teleconferencing (VTC) Tech with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiators. As VTC Tech you will help ensure today is safe and tomorrow is smarter. Our work depends on VTC Tech joining our team to evolve and maintain network infrastructure for the Department of Energy, National Nuclear Security Administration.

The VTC technician requires a minimum of 8 years of experience in VTC , system administration or end user support. The role involves daily management of VTC and conference room systems, supporting the upgrade and installation of new conference rooms and troubleshooting technical issues. The technician is responsible for ensuring the functionality of VTC equipment, supporting conferences, and resolving any issues that arise during operations. This position also includes mentoring junior technicians, maintaining government asset inventory, and performing user training.

Job Summary:

• Responsible for daily management of MS Teams based VTC and Conference Room systems

• Resolve problems and configure rooms to meet requirements for scheduled conferences.

• Operate and troubleshoot VTC and conference room equipment, initiating trouble tickets for external support when needed.

• Perform routine performance testing to ensure VTC equipment operates at optimal performance and capacity.

• Support the installation of new or upgrades of existing VTC systems

• Serve as a Tier 2+ technician, handling uncommon incidents or requests outside the standard scope.

• Support VTC and Presentation Conferences, verifying functionality, assisting with setup, and troubleshooting during conferences.

• Perform spot checks of equipment to verify functionality on a scheduled basis.

• Troubleshoot Codec hardware, network, VLAN, software configurations, and inter-device connections.

• Respond to and resolve trouble tickets within the required Service Level Agreement (SLA).

• Provide user training and mentor junior VTC technicians.

• Maintain an accurate and complete government asset inventory.

• Other duties as assigned.

Requirements:

• Ensure compliance with command training and employment requirements in accordance with all established policies and guidelines.

• Complete orientation and competency verification programs in line with departmental guidelines.

• Participate in functions and meetings as assigned, providing relevant and timely information to assist with decision-making and process improvement.

• Engage in customer service initiatives and training when required.

• Assist with the orientation, training, and performance evaluation of newly assigned personnel as appropriate.

• Strong analytical skills.

• Ability to work independently with minimal supervision while fostering a cohesive team environment.

WHAT YOU'LL NEED TO SUCCEED:

Education: Associate's Degree (Substitutions will be based on additional years of experience)
Experience: 8+ years of related experience
Technical Skills: System Administration, Video Teleconferencing Services, End User Support, Troubleshooting/Problem Solving
Security Clearance Level: DOE Q or TS
Skills and Abilities: Written and Oral Communication, Leadership, Strategic Planning, Organization, Problem Solving,
Location: Albuquerque, NM
US Citizenship Required

#NNSAITOPS

The likely hourly rate for this position is between $40.35 - $54.59. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

Less than 10%

Telecommuting Options:

Onsite

Work Location:

USA NM Albuquerque

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identity Verification Process:

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.Join our Talent Community to stay up to date on our career opportunities and events at

gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans