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Junior Help Desk Technician Jobs in Rio Rancho, NM

Robert Half

IT Support Technician

Albuquerque, NM · On-site

$20.75 - $28.50/hr

We are looking for an IT Support Technician to support day-to-day technical needs for a retail ... At least 1 year of help desk or IT support experience * Working knowledge of Microsoft Windows ...

TekSynap

Client Support Technician

Albuquerque, NM

$20.75 - $28.50/hr

Creates, updates and closes out help desk tickets - Familiarity with Remedy ticketing system is ... Active HDI Desktop Support Technician or ability to obtain within 60 days of hire. * 1-3 years of ...

TekSynap

Client Support Technician

Albuquerque, NM · On-site

$20.75 - $28.50/hr

Creates, updates and closes out help desk tickets - Familiarity with Remedy ticketing system is ... Active HDI Desktop Support Technician or ability to obtain within 60 days of hire. * 1-3 years of ...

TekSynap

Client Support Technician

Albuquerque, NM

$20.75 - $28.50/hr

Creates, updates and closes out help desk tickets - Familiarity with Remedy ticketing system is ... Active HDI Desktop Support Technician or ability to obtain within 60 days of hire. * 1-3 years of ...

TekSynap

Client Support Technician

Albuquerque, NM · On-site

$20.75 - $28.50/hr

Creates, updates and closes out help desk tickets - Familiarity with Remedy ticketing system is ... Active HDI Desktop Support Technician or ability to obtain within 60 days of hire. * 1-3 years of ...

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Junior Help Desk Technician information

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How much do junior help desk technician jobs pay per hour?

As of Aug 5, 2026, the average hourly pay for junior help desk technician in Rio Rancho, NM is $22.54, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $25.29 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a junior help desk technician?

A Junior Help Desk Technician should possess foundational knowledge in computer hardware, software, and troubleshooting, often backed by a relevant associate degree or equivalent technical experience. Familiarity with ticketing systems, remote desktop software, and basic certifications like CompTIA A+ are commonly expected. Excellent communication, patience, and problem-solving skills help build trust with users and ensure efficient issue resolution. These capabilities are essential for delivering reliable IT support and maintaining smooth operations in a business environment.

What are some common challenges faced by junior help desk technicians, and how can they prepare for them?

Junior Help Desk Technicians often encounter a wide variety of technical issues, ranging from simple password resets to more complex hardware or software malfunctions, which can be challenging when you're early in your career. You may also need to manage a high volume of requests and prioritize tasks effectively, sometimes under tight deadlines. Preparing by practicing strong time management skills and staying updated on common troubleshooting procedures can make daily tasks more manageable. Additionally, being proactive about learning from experienced colleagues and asking questions can help you quickly build confidence and technical expertise in the role.

What is a junior help desk technician?

A Junior Help Desk Technician is an entry-level IT support role responsible for assisting users with technical issues, such as troubleshooting hardware, software, and network problems. They typically work under senior technicians or IT managers, responding to help desk tickets, phone calls, or emails to resolve technical inquiries. Their duties may include installing software, configuring systems, and providing basic cybersecurity guidance. Strong communication skills and a problem-solving mindset are essential for success in this role.

What are the most commonly searched types of Help Desk Technician jobs in Rio Rancho, NM? The most popular types of Help Desk Technician jobs in Rio Rancho, NM are:
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Junior Help Desk Technician jobs near you

Linux Walkup Support Technician

Edgewater Federal Solutions, Inc.

Albuquerque, NM • On-site

$19.50 - $26.50/hr

Full-time

Re-posted 16 days ago

Job description

Overview

Edgewater Federal Solutions is seeking a Linux Walk-up Support Technician to support the IT program at a major national laboratory. 

The SWIFT Walk-Up Technician services as the first point of contact for users seeking technical assistance. This role involves providing immediate support for hardware and software issues, troubleshooting technical problems, and ensuring a seamless user experience. The technician will work directly with users in a walk-up service environment, addressing a variety of IT-related inquiries and issues.

Responsibilities
  • Provide phone, email, web, and in-person support to users in the areas of e-mail, directories, computer operating systems, desktop applications for all types of computer systems, and applications developed or deployed under this contract.
  • Serve as the first point of contact for troubleshooting hardware/software, all types of computer systems (PC and Mac), and printer problems.
  • Provide comprehensive Walk up, phone, or chat support for the efficient resolution of incidents & requests of end-users.
  • Partner with other IT teams in the development, testing & implementation of commercially & internally developed solutions
  • Assist in various scopes of the Service Desk as needed by the business.
  • Resolve more complex hardware & software problems utilizing this additional training & expertise.
  • Assist the IT Field Techs & cross-functional teams, in the resolution of IT related issues for all supported platforms.
  • Efficiently & accurately identify the customer's specific information.
  • Appropriately document all required information into the ticketing system & the knowledgebase.
  • Resolve service requests or issues as appropriate on the first point of contact or within the specified timeline.
  • Meet required productivity expectations, including metrics.
  • Route & Dispatch the service request to the appropriate IT support group or next level Tech, for resolution, if the problem cannot be handled within defined time constraints.
  • Create & Maintain to the in-house knowledgebase.
  • Possess the capacity to work independently & effectively while maintaining positive productivity levels.
  • Maintain a positive relationship with fellow peers, cross functional teams & leadership.
  • Other duties assigned as necessary. 
Qualifications
  • HS Diploma and a minimum 2 years, or more, of directly related experience that demonstrates the knowledge, skills, and ability to perform the duties.
  • Related experience may be substituted for relevant education and vice versa.
  • Ability to obtain & maintain a U.S. Dept. of Energy Clearance
  • U.S. Citizenship is required.
Required:
  • Must have a working knowledge of PC operations which include hardware, network settings, operating system, & MS Office applications.
  • 6 months of customer help desk experience
  • Intermediate to expert virtual desk expertise (related to equipment connectivity for computing customer).
  • Ability to type 35 WPM
Desired:
  • Experience in the current customer environment
  • Associates Degree or bachelor's degree in information technology, or related discipline.
  • Experience with ServiceNow.
  • Experience with KCS methodology.
  • Any additional requirements determined by the Service Manager.
  • Ability to type 50+ WPM

About Us: 

Edgewater Federal Solutions is a privately held government contracting firm located in Frederick, MD. The company was founded in 2002 with the vision of being highly recognized and admired for supporting customer missions through employee empowerment, exceptional services and timely delivery. Edgewater Federal Solutions is ISO 9001, 20000-1, 270001 certified, appraised at CMMI Level 3 Maturity for Development and Services, and has been named in the Top Workplaces in the Greater Washington Area Small Companies for 2018 through 2025.

It has been and continues to be the policy of Edgewater Federal Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other statuses protected by applicable law. #LI-KM1

Employment Type: FULL_TIME

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