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Junior Help Desk Analyst Jobs in Raleigh, NC (NOW HIRING)

Belcan

IT Service Desk Analyst - Level 1

Raleigh, NC

$26 - $28/hr

Job Title: IT Service Desk Analyst - Level 1 Pay Rate: $26 - $28 / Hr Location: Raleigh, NC (onsite ... Our overriding goal is to provide quality staffing solutions that help people, organizations, and ...

Belcan

IT Service Desk Analyst - Level 1

Raleigh, NC · On-site

$26 - $28/hr

Job Title: IT Service Desk Analyst - Level 1 Pay Rate: $26 - $28 / Hr Location: Raleigh, NC (onsite ... Our overriding goal is to provide quality staffing solutions that help people, organizations, and ...

Collabera

Helpdesk Analyst L1

Cary, NC · On-site

$19 - $26/hr

Our client-centric model provides focus, commitment and a dedicated team to help our clients ... Staffing Industry Analysts' "Best Staffing Firms to Work For" recognition 4 years in a row ...

Yochana

Service Desk L1

Morrisville, NC · On-site

$19.25 - $26.25/hr

Eligibility, Knowledge, Skills & Experience • 1-5 years in a Service Desk or in an IT Support ... helpdesk or technical call center support is required. • Hands-on experience with Azure AD ...

Owens & Minor

Sr. Pricing & Deal Desk Analyst

Raleigh, NC · On-site

$90K - $110K/yr

Health Savings Account (HSA)and401(k) -We offer these voluntary financial programs to help ... The Sr. Pricing & Deal Desk Analyst is a critical support role within the Deal Desk & Pricing team ...

Duke University

Service Desk Team Lead

Durham, NC

As a Team Lead, you'll coordinate daily help desk activities, mentor team members, and act as an ... Strong analytical and troubleshooting skills * Ability to manage projects, meet deadlines, and ...

Duke University

Service Desk Team Lead

Durham, NC · On-site

As a Team Lead, you'll coordinate daily help desk activities, mentor team members, and act as an ... Strong analytical and troubleshooting skills * Ability to manage projects, meet deadlines, and ...

Duke University

Service Desk Team Lead

Durham, NC · On-site

As a Team Lead, you'll coordinate daily help desk activities, mentor team members, and act as an ... Strong analytical and troubleshooting skills * Ability to manage projects, meet deadlines, and ...

Tech Marketing

IT Service Desk lead

Durham, NC · On-site

Experience analyzing and projecting the needs of a team to ensure success. Experience implementing and managing a help desk operation. Thanks and regards, Mandeep Singh 408-766-0000 Ext 435

US IT Solutions Inc

IT Service Desk lead

Durham, NC

Experience analyzing and projecting the needs of a team to ensure success. Experience implementing and managing a help desk operation. Additional Information Thanks and regards, Mandeep Singh 408-766 ...

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Junior Help Desk Analyst information

See Raleigh, NC salary details

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$31

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How much do junior help desk analyst jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for junior help desk analyst in Raleigh, NC is $31.22, according to ZipRecruiter salary data. Most workers in this role earn between $22.45 and $34.33 per hour, depending on experience, location, and employer.

What types of technical issues does a junior help desk analyst typically handle on a daily basis?

As a Junior Help Desk Analyst, you can expect to address a variety of technical issues ranging from password resets and software installation problems to basic hardware troubleshooting and connectivity issues. Most inquiries come from end-users who need prompt, clear solutions to keep their work on track. You'll also document each support ticket, escalate more complex problems to senior team members, and follow up to ensure user satisfaction. This role provides a solid foundation in IT support, offering plenty of learning opportunities through hands-on problem-solving and collaboration with experienced colleagues.

What does a junior help desk analyst do?

A Junior Help Desk Analyst provides technical support and troubleshooting assistance to users experiencing computer or software issues. They typically handle incoming queries, diagnose problems, and either resolve them or escalate more complex issues to senior staff. Their role often includes installing and configuring software, maintaining hardware, and documenting solutions. This entry-level position helps ensure that employees can work efficiently by minimizing downtime caused by technical problems.

What are the key skills and qualifications needed to thrive as a junior help desk analyst, and why are they important?

To thrive as a Junior Help Desk Analyst, you need a solid understanding of computer hardware, operating systems, basic networking, and troubleshooting, often supported by a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common office applications is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These competencies are crucial for delivering timely technical support, ensuring user satisfaction, and maintaining smooth IT operations.
What are the most commonly searched types of Help Desk Analyst jobs in Raleigh, NC? The most popular types of Help Desk Analyst jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Junior Help Desk Analyst jobs? Cities near Raleigh, NC with the most Junior Help Desk Analyst job openings:
Junior Help Desk Analyst jobs near you
Infographic showing various Junior Help Desk Analyst job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $64,934 per year, or $31.2 per hour.

Help Desk Support Technician

Decisionpoint Corporation

Durham, NC • On-site

$19 - $21/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

Job description

Overview
DecisionPoint Corporation is seeking a Help Desk Support Technician to join our team! The Help Desk Support Technician will work in a Call Center environment, providing detailed call/problem documentation of reported incidents utilizing the Change, Asset and Problem Reporting System (CAPRS). Problem reporting in the CAPRS is required in both real-time voice and emergency notifications. The candidate will function as a Customer Service Representative (CSR). The candidate identifies and reports on a wide variety of hardware, software, mainframe access and print problem determination/escalation. All employees are considered mission critical and are expected to report even during inclement weather conditions.
This position is onsite in Durham, NC.
Duties & Responsibilities
Essential Functions, Responsibilities & Duties may include, but are not limited to:
  • The Initial Call Intake function, normally performed by the Customer Service Representative (CSR), provides detailed interaction/incident documentation of reported problems utilizing the incident management system. Documentation in the incident management system is required for both real-time voice and virtual reported problems.
  • Documents and provides problem analysis and resolution on a wide variety of hardware, software, video, mainframe, and network problems.
  • Dispatches all vendor hardware maintenance requests, following priority levels as defined in the Standard Operating Procedure (SOP).
  • Customer Service Representatives also utilize operational communications systems within the Service Center to communicate real-time events to management and customers as required.
  • Utilize email, instant messaging, and other monitoring tools to remain aware of current issues affecting widespread availability.
  • Respond to customer calls concerning general inquiries, providing "how to" assistance for specific problems
  • Accept and process virtual call inquires for hardware and software,
  • Open a call ticket for every customer contact and determine and document scope, impact, and priority; resolve, or escalate to incident (level-2).
  • Follow-up with customers, vendors, or SSA components, as required, to resolve problems and ensure ticket updates are current.
  • Close all tickets only when a problem has been resolved to the customer's satisfaction and all steps to resolve an issue are completely documented in the service tickets.
  • Create a report detailing all open, severity-1 issues encountered up until the time of the report creation and submit to the designated distribution list.
  • Gather information and follow required diagnostic procedures.
  • Adhere to the Standard Operating Procedures (SOP).
Qualifications
  • Ability to obtain a Public Trust clearance.
  • Must hold at least one of the following certifications: HDI Customer Service Representative, HDI Desktop Support Technician or an A+ certification.
  • Minimum of one year experience serving in a help desk role and experience with Windows Operating System workstation/server, Microsoft Systems Management Server (SMS), Microsoft Exchange/Outlook, client/server applications, Transmission Control Protocol/Internet Protocol (TCP/IP), very high speed Backbone Network Service (vBNS), Multi-Protocol Label Switching (MPLS), VoIP, and Cisco routers.
  • Minimum of one year of IT call center support experience required.

Desired skills:
  • Ticketing system knowledge/experience (ServiceNow, Remedy or any other ticketing system).

Compensation: Anticipated hourly rate range is $19.00-$21.00 per hour.
DecisionPoint provides a comprehensive benefits package including Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k) Match, Health Savings Account, Flexible Spending Account, Training Reimbursement, Education Assistance, Paid Time Off, and Holidays.
Our Equal Employment Opportunity Policy
  • EEO and Affirmative Action Policy: DecisionPoint Corporation is an Equal Employment Opportunity and Affirmative Action employer. It is the policy of DecisionPoint Corporation to provide equal employment opportunity in accordance with all applicable Equal Employment Opportunity/Affirmative Action laws, directives and regulations to all employees and qualified applicants without regard to race, ethnicity, color, religion, national origin, sex, age, disability status, pregnancy, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected status under Federal, State or Local laws.
  • Pay Transparency Policy: In accordance with Presidential Executive Order 13665, DecisionPoint Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
  • Authorization to Share Resume and Personal Information: By expressing your interest and submitting your resume for this position, you authorize DecisionPoint Corporation to share your resume, as well as personal information included on the resume, with its subsidiaries, affiliates and teaming partners for the purpose of considering you for this position and other available positions requiring comparable skills, education and experience. Should DecisionPoint Corporation. or its affiliates and teaming partners wish to initiate pre-employment discussions, you will be asked to complete an employment application and related employment documents.

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