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Junior Help Desk Analyst Jobs in Raleigh, NC (NOW HIRING)

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HELP DESK ANALYST

Henderson, NC · On-site

$19 - $26/hr

Good communication and analytical skills * Ability to work rotating shifts * High School diploma or GED * Understanding of Variety's cash register systems a plus Equal Opportunity Employer This ...

Roses Discount Stores

HELP DESK ANALYST

Henderson, NC · On-site

$19 - $26/hr

Good communication and analytical skills * Ability to work rotating shifts * High School diploma or GED * Understanding of Variety's cash register systems a plus Equal Opportunity Employer This ...

Noblesoft Technologies

Service Desk Analyst

Morrisville, NC · On-site

$19.25 - $26.25/hr

Morrisville, NC - Onsite · Filters Help Desk calls and provides basic support and troubleshooting ... Analyzing IT incident reports and questions to identify any trends to make recommendations for ...

Dillon Supply Company

Service Desk Analyst

Raleigh, NC

$18.25 - $25/hr

Service Desk Analyst (Hybrid - Raleigh, NC) Location: Raleigh, NC Travel: Up to 5-10% regional ... Help Desk, Technical Support, or customer-facing IT support role. * Strong customer service ...

Dillon Supply Company Inc.

Service Desk Analyst

Raleigh, NC · On-site

$20 - $27.25/hr

Service Desk Analyst (Hybrid - Raleigh, NC) Location: Raleigh, NC Travel: Up to 5-10% regional ... Qualifications Required * 2-4 years of experience in a Service Desk, Help Desk, Technical Support ...

HCL America Inc

Level 1 Analyst IT Help Desk

Cary, NC · On-site

Help Desk Analyst - Responsibilities * Accept & registers Service Calls * Classify Service Calls according to the specified options * Execute 1st attempt to solve the Service Call * Refer Service ...

Noblesoft Technologies

Service desk Analyst

Morrisville, NC · On-site

$19.25 - $26.25/hr

Role: Service desk Analyst Location: Morrisville, NC - Onsite * Provide first-level technical ... Experience in Technical helpdesk or technical call center support is required. * Hands-on ...

defi AUTO LLC

Client Support Desk Analyst

Raleigh, NC · On-site

$60K - $75K/yr

We have more than three decades of experience helping lenders reduce time-to-market, streamline ... p Desk role. Candidates should have experience troubleshooting business applications, analyzing ...

DataStaff, Inc.

Help Desk Specialist

Raleigh, NC · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

DataStaff, Inc . is currently seeking a Service Desk Specialist for a long-term contract ... Ability to work independently to analyze customers needs and resolve technical problems; manage ...

Nutanix

Deal Desk Analyst - Federal Sales

Durham, NC · Hybrid

$19.75 - $27/hr

  • Medical

  • Retirement

  • PTO

If so, you'll thrive in our newly created Deal Desk Analyst role, where you'll have the opportunity to contribute to the development of a new team dedicated to supporting the federal space, while ...

DecisionPoint | Cortek

Help Desk Support Technician

Durham, NC

$19 - $21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Help Desk Support Technician will work in a Call Center environment, providing detailed call ... Documents and provides problem analysis and resolution on a wide variety of hardware, software ...

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Junior Help Desk Analyst information

See Raleigh, NC salary details

$14

$31

$52

How much do junior help desk analyst jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for junior help desk analyst in Raleigh, NC is $31.22, according to ZipRecruiter salary data. Most workers in this role earn between $22.45 and $34.33 per hour, depending on experience, location, and employer.

What types of technical issues does a junior help desk analyst typically handle on a daily basis?

As a Junior Help Desk Analyst, you can expect to address a variety of technical issues ranging from password resets and software installation problems to basic hardware troubleshooting and connectivity issues. Most inquiries come from end-users who need prompt, clear solutions to keep their work on track. You'll also document each support ticket, escalate more complex problems to senior team members, and follow up to ensure user satisfaction. This role provides a solid foundation in IT support, offering plenty of learning opportunities through hands-on problem-solving and collaboration with experienced colleagues.

What does a junior help desk analyst do?

A Junior Help Desk Analyst provides technical support and troubleshooting assistance to users experiencing computer or software issues. They typically handle incoming queries, diagnose problems, and either resolve them or escalate more complex issues to senior staff. Their role often includes installing and configuring software, maintaining hardware, and documenting solutions. This entry-level position helps ensure that employees can work efficiently by minimizing downtime caused by technical problems.

What are the key skills and qualifications needed to thrive as a junior help desk analyst, and why are they important?

To thrive as a Junior Help Desk Analyst, you need a solid understanding of computer hardware, operating systems, basic networking, and troubleshooting, often supported by a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common office applications is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These competencies are crucial for delivering timely technical support, ensuring user satisfaction, and maintaining smooth IT operations.

What are the most commonly searched types of Help Desk Analyst jobs in Raleigh, NC?

The most popular types of Help Desk Analyst jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Junior Help Desk Analyst jobs?

Cities near Raleigh, NC with the most Junior Help Desk Analyst job openings:

Junior Help Desk Analyst jobs near you
Infographic showing various Junior Help Desk Analyst job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $64,934 per year, or $31.2 per hour.

HELP DESK ANALYST

Variety Wholesalers Inc

Henderson, NC

$19 - $26/hr

Full-time

Re-posted 26 days ago

Variety Wholesalers rating

4.3

Company rating: 4.3 out of 10

Based on 46 frontline employees who took The Breakroom Quiz

695th of 733 rated retailers

Job description

Job Description

Provide technical and operational support through phone and ticketing systems for issues reported by retail stores, warehouses, and in-field associates, including District Managers, Regional Vice Presidents, Special Projects teams, Trainers, and all corporate office personnel.

Responsibilities include:

  • troubleshooting hardware, software, and network issues.
  • documenting and tracking incidents.
  • coordinating with internal departments to ensure timely resolution
  • maintaining a high level of professionalism and service quality in all interactions.

Qualifications for this position include:

  • Up to one year of related experience
  • Demonstrated proficiency with Windows software
  • Good communication and analytical skills
  • Ability to work rotating shifts
  • High School diploma or GED
  • Understanding of Variety’s cash register systems a plus

What Variety Wholesalers employees say

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