Joint Base Andrews Jobs (NOW HIRING)

Come join our growing team with a 21st Century Vision! At KaylaTek, we understand that the key to our success is the quality of the people we employ. Our focus is not just on jobs, but on building and enhancing your career through ongoing professional development, training, and high quality of life. Our team members choose KaylaTek for a number of reasons including our competitive compensation and benefit packages, dedication to education, as well as our outstanding service. Our Grow Strong Vision encompasses a place for employees to grow, learn and feel a sense of belonging, not just a place to work.

Employee Benefit Offerings

Medical, Dental, Vision, Health Savings Account, FSA, 401(k) with company matching, Short-Term and Long-Term Disability, Life and AD&D Insurance, Paid Time Off, 11 Paid Holidays, Employee Assistance Program (EAP), Professional Development Program, Military Leave Support, Referral bonuses and more!

As a SharePoint Power Platform Developer and Administrator, you will be responsible for providing support services for information systems for Headquarters Air Force (HAF), Air Force District of Washington (AFDW), Office of the Secretary of Defense (OSD), Joint Chiefs of Staff, and other Air Force activities within the AFNCR. With missions that include the Pentagon, Joint Base Andrews, Joint Base Anacostia-Bolling, and other locations, leased spaces, and alternate sites, you'll be working in a fast-paced, challenging, and rewarding environment where AFNCR operations must never fail. Your primary support areas will include IT Operations and Maintenance, Plans, Projects, and Engineering.

The SharePoint Power Platform Developer and Administrator supports the Air Force National Capital Region Information Technology Services (AFNCR ITS) program by providing administration, development, troubleshooting, and operational support for Microsoft SharePoint Online (SPO), Microsoft 365 collaboration platforms, and Power Platform solutions within enterprise and government environments.

Location: Joint Base Andrews, MD - 100% on site (with ad-hoc telework)

Shift: Core hours: 6 am - 6 pm;

Certifications required:

• Requires a current 8140 IAT Level II (Intermediate or Advanced) certificate (CompTIA Security+).

Security Clearance

• Active DOD Secret clearance

Essential Job Functions

• Provide technical support, administration, and troubleshooting for SharePoint Online (SPO) and Microsoft 365 collaboration environments supporting AFNCR ITS customers.

• Develop and maintain custom SharePoint and Power Platform solutions utilizing:
  • JavaScript
  • CSS
  • HTML
  • jQuery
  • JSON
  • Bootstrap
  • React JS
  • VS Code
• Design, develop, and maintain Microsoft Power Platform solutions, including:
  • PowerApps
  • Power Automate
  • Power BI dashboards and reporting solutions
  • Resolve Tier 1–3 SharePoint Online incidents, service requests, and operational issues in accordance with established SLAs and ITIL processes.

Administer SharePoint Site Collections, including:

• Site creation
• Configuration
• Permissions management
• Governance
• Content management
• Decommissioning activities
• Manage SharePoint permissions, Active Directory-integrated access controls, user/group memberships, and high-level administrative functions across multiple environments.
• Design and modify SharePoint pages, layouts, branding, and user interfaces to support customer and mission requirements.
• Monitor SharePoint environment health, site usage metrics, performance, and service availability to ensure operational stability.
• Support enterprise collaboration initiatives, modernization efforts, and process improvement activities across AFNCR ITS supported organizations.
• Utilize BMC Helix, Remedy, or ServiceNow ticketing systems to document, track, update, and resolve incidents, change requests, and service requests.
• Participate in Change Management processes, including implementation support, outage coordination, and documentation of system changes.
• Develop technical documentation, SOPs, knowledge articles, user guides, and training materials for customers and support personnel.
• Conduct customer engagement sessions to gather business and technical requirements for SharePoint and Power Platform solutions.
• Coordinate with application teams, database administrators, cybersecurity personnel, and infrastructure teams to ensure secure and compliant system operations.
• Maintain compliance with DoD, Air Force, AFNCR ITS, and cybersecurity policies, including security best practices and operational procedures.
• Support after-hours maintenance, troubleshooting, and outage response activities as required.

Basic Qualifications

• Requires Bachelors degree and 4+ years of prior relevant experience or a Masters with 2+ years of prior relevant experience, additional years of applicable experience will be considered in lieu of a degree.
• Must have an active DoD Secret clearance.
• Requires a current 8140 IAT Level II (Intermediate or Advanced) certificate (CompTIA Security+).
• Experience administering and supporting SharePoint Online (SPO) within enterprise or government environments.
• Strong working knowledge of: JavaScript, CSS, HTML, jQuery, JSON, Bootstrap, React JS, VS Code.
• Experience developing and supporting Microsoft Power Platform solutions, including: PowerApps, Power Automate, Power BI.
• Experience utilizing BMC Helix, Remedy, or ServiceNow ticketing systems in an operational support environment.
• Experience managing SharePoint permissions, Site Collection administration, governance, and troubleshooting.
• Experience creating technical documentation, SOPs, and end-user training materials.
• Strong analytical, troubleshooting, and problem-solving skills.
• Strong verbal and written communication skills with the ability to interact professionally with customers, leadership, and technical teams.
• Ability to independently manage multiple priorities in a fast-paced operational environment.

Preferred Qualifications

Microsoft certifications related to:

• SharePoint
• Microsoft 365
• Power Platform
• Power BI
• Experience supporting Department of Defense (DoD), Air Force, or federal government environments.
• Experience supporting large-scale enterprise SharePoint or Microsoft 365 environments.
• Experience with SharePoint branding, customization, and workflow automation.
• Knowledge of Microsoft 365 integrations and collaboration tools.
• Familiarity with ITIL processes and enterprise operational support models.
• Experience supporting secure or mission-critical environments.

Skills & Competencies:

• Enterprise SharePoint Administration.
• Power Platform Development.
• Customer Support & Stakeholder Engagement.
• Technical Troubleshooting & Root Cause Analysis.
• ITIL / Ticket Management Processes.
• Technical Documentation & SOP Development.
• Collaboration & Team Coordination.
• Time Management & Prioritization.
• Process Improvement.
• Attention to Detail.
• Mission-Oriented Support Mindset.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

MUST BE A US CITIZEN

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

EQUAL OPPORTUNITY EMPLOYER

KaylaTek is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

E-VERIFY AND BACKGROUND CHECKS

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. KaylaTek participates in the DHS e-Verify program. KaylaTek also conducts a background check on all candidates post offer though PROScreening LLC.