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Are you a results-driven leader with a passion for aesthetics, sales, and creating exceptional guest experiences?

Chapter Aesthetic Studio is seeking a sales-driven, guest-focused Studio Director to lead studio revenue performance, develop a high-performing team, and deliver exceptional guest experiences in our highest volume location, Fargo, ND. This role combines hands-on sales leadership with operational oversight to drive business results, optimize studio performance, and support a seamless guest journey from consultation through retention.

Job Type: Full-Time
Salary: $100K-$125K base, commensurate with experience - plus uncapped monthly performance incentives that let top producers significantly outearn base pay. This role is built for a director who builds winning teams and turns their performance into revenue.

What You'll Do

Drive Revenue & Sales Performance

• Drive studio revenue growth and achieve sales and profitability goals
• Lead consultative guest experiences, including scans, needs assessments, and treatment recommendations
• Coach team members on consultative selling strategies that improve conversion, retention, memberships, and retail sales
• Monitor KPIs including conversion, utilization, and revenue performance to identify opportunities and drive results
• Execute strategies that increase guest retention, rebooking, and lifetime value

Lead & Develop a High-Performing Team

• Recruit, coach, and develop a collaborative, results-driven team focused on sales excellence and exceptional guest care
• Provide ongoing feedback, accountability, and recognition tied to studio performance goals
• Foster a positive, guest-centric culture rooted in teamwork, accountability, and operational excellence
• Lead daily huddles and team meetings to align priorities and drive execution

Deliver an Exceptional Guest Experience

• Ensure a seamless, personalized guest experience from consultation through follow-up care
• Partner closely with clinical teams to support outstanding guest outcomes and satisfaction
• Resolve guest concerns with empathy and professionalism to build loyalty and trust
• Support local marketing and community outreach initiatives that drive guest acquisition and brand awareness

Oversee Operations & Studio Performance

• Manage daily operations including scheduling, guest flow, inventory, and POS management to ensure efficiency and consistency
• Aligns staffing and treatment capacity with business demand
• Monitor financial performance and key operational metrics to support studio profitability
• Maintain compliance with HIPAA, company policies, and brand standards while supporting front desk and sales operations as needed

Requirements/Qualifications

• Bachelor's Degree required, Master's preferred
• A minimum of five years (5) years of leadership/managerial experience
• A people centric leader who motivates and inspires others to achieve success
• Devoted to relentless communication and results
• Ability to lead, mentor, and manage a team while problem solving during day-to-day obstacles
• Proven track record of exceeding established revenue goals
• Compelling interpersonal and communications skills (verbal and written), strong ability to influence and build rapport

About Chapter Aesthetic Studio

Chapter Aesthetic Studio is a premier destination where medical expertise meets modern beauty. As part of TAG - The Aspen Group - we are redefining the guest experience: making confidence accessible, care personalized and results remarkable.

Ready to lead a team that changes lives through confidence?

Apply now and start your best Chapter yet.

TAG - The Aspen Group was built on the simple idea of bringing better healthcare to more people. The independent healthcare practices TAG supports,operatemore than 1,300 locations in 45 states through its six consumer healthcare brands: Aspen Dental,ClearChoiceDental Implant Centers,WellNowUrgent Care, Chapter AestheticStudio, and Lovet Pet Healthcare. Combined, the practices serve more than35,000 patientsa day and more than8 million patientseach year. TAG is headquartered at 800 W. Fulton Market in Chicago. For more information, visit teamtag.com.

TAG-The Aspen Group, its affiliates, related companies and supported clinical practices are proud to be Equal Opportunity Employers and welcome everyone to apply.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated againston the basis ofdisability.

Salary: $100K-$125K base, commensurate with experience - plus uncapped monthly performance incentives that let top producers significantly outearn base pay. This role is built for a director who builds winning teams and turns their performance into revenue.