Ivr Technical Lead Jobs (NOW HIRING)

Become an everyday champion — and build a career where your impact fuels financial progress.What We DoCardWorks Financial Group is a diversified financial services platform building ethical solutions across credit, lending, and the full customer lifecycle. Through our family of companies, CardWorks Financial Group tackles the complex challenges that larger financial institutions leave behind. We’re embedded throughout the credit card ecosystem as a lender, servicer, and merchant acquirer.Who We AreMerrick Bank: The bank that buildsCardWorks Servicing: One partner, total performanceCarson Smithfield: Resolution with respectWith nearly 40 years of operating history, our track record is solid: disciplined in downturns and built to accelerate in recovery. The CardWorks Financial Group companies take precise approach in complex markets, as a top three non-prime focused general purpose card issuer and a top fifteen U.S. merchant acquirer.Our team tackles the industry’s most complex credit and payment challenges. And we believe that excellent work starts with a team that feels supported, respected, and empowered to grow.CardWorks Servicing, LLC provides end-to end operational servicing functions for credit cards, secured cards, and installment loans. We service consumer and small business loans across the credit spectrum and offers backup servicing and due diligence services to capital providers and trustees.Founded in 1997, Merrick Bank is an FDIC-insured financial institution headquartered in South Jordan, Utah, with over $10 billion in assets. A wholly owned subsidiary of CardWorks Financial Group, Merrick Bank serves roughly five million cardmembers and more than 100,000 merchant customers, offering credit cards, recreational loans, deposit accounts, merchant services and bank sponsorships to consumers and businesses.Carson Smithfield, LLC provides a variety of post-charge-off debt recovery services, including digital self-service, IVR, live agent, and external agency management.Position Summary and Role Impact:We are seeking an experienced HCM Application Technical Lead who combines strong functional knowledge of Human Capital Management processes with hands-on technical expertise across the Workday platform. This is a hybrid role for someone equally comfortable partnering with HR business stakeholders on process design and configuration as they are building integrations, custom reports, and Extend applications. The ideal candidate has deep experience with Workday Studio, Workday Extend, integration development, and complex workflow/business process configuration.Essential Functions:Serve as the primary technical lead for Workday HCM, ensuring platform stability, data integrity, and optimal configuration across core HCM modules (e.g., Core HR, Compensation, Benefits, Talent, Absence, Recruiting, or similar as applicable)Partner with HR, Payroll, IT, and business stakeholders to gather requirements, translate business needs into system configuration, and recommend best-practice solutionsConfigure and maintain business processes, security groups, organization structures, and condition rulesDesign, build, and maintain integrations using Workday Studio, Core Connectors, EIB, and Workday-delivered web services (SOAP/REST APIs)Develop, extend, and support custom applications using Workday Extend, including Extend App Builder, Orchestrations, and custom objectsBuild and maintain custom reports (advanced, matrix, composite, and calculated fields) to support operational and analytical reporting needsDevelop and support API-based integrations with third-party and downstream systems (benefits carriers, payroll vendors, ATS, background check providers, etc.)Monitor integration performance, troubleshoot failures, and implement error handling and alerting mechanismsDesign and configure complex, multi-step business processes and approval workflows, including conditional routing, notifications, and custom validationsOptimize existing workflows for efficiency, compliance, and user experienceSupport semi-annual Workday releases, including impact assessment, regression testing, and feature adoption planningProvide tier 2/3 production support, troubleshooting configuration and data issues, and managing case escalations with Workday supportDocument business process configurations and maintain a library of configuration/design decisionsRequirements for Success:Education & Experience:Bachelor's degree in Information Systems, Human Resources, Business, Computer Science, or a related field, or equivalent practical experience4+ years of hands-on Workday HCM administration experienceProven experience building and supporting integrations using Workday web services, SOAP/REST APIs, EIB, and Core ConnectorsStrong background in custom report development (advanced, matrix, calculated fields)Substantial experience configuring business processes and workflows, including condition rules and securityDemonstrated experience with Workday Studio and Workday Extend (App Builder and Orchestrations)Workday Pro Certification(s) in HCM, Integrations, Extend, or Studio preferredKnowledge, Skills and Capabilities:Solid understanding of core HCM data structures (organizations, positions, workers, supervisory orgs)Working knowledge of Workday security architecture (domain and business process security)Strong analytical and troubleshooting skills, with the ability to diagnose issues across configuration, data, and integration layersAbility to translate business requirements into scalable, well-documented technical solutionsExcellent communication skills, with the ability to work directly with both technical and non-technical stakeholdersFamiliarity with Workday Prism Analytics or other reporting/BI tools a plusComfortable operating in agile delivery environments and supporting organizational change managementAbility to manage multiple priorities and deliverables in a fast-paced, evolving HR technology landscapeThe salary range for this position, if located in NY Metro/NY State is $131,393 to $145,992. However, please note that the salary range will vary for other geographic areas.#INDHPOur Employee Value PropositionCompetitive Pay, including a Bonus Target or Variable Pay Incentive ProgramBenefits Package -Medical, Dental, and Vision (plus much more)401(k) Plan with Company MatchShort- & Long-Term DisabilityWellness ProgramsGroup Life and AD&D InsurancePaid Vacation, Sick Days and bank HolidaysEmployee Engagement Activities including Employee Appreciation Day, DEI Employee Resource Groups, Corporate Social Responsibility, Service RecognitionWe offer a total rewards package comprised of a competitive base rate of pay, variable pay incentive programs based on the role, and a comprehensive benefit suite. Offered rates of pay are determined based on job-related knowledge, relevant experience, skills, certifications, and geographic location.We are proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to age, race, color, sex, or gender identity/expression (including pregnancy, childbirth, transgender status, or sexual orientation), religion or creed, ancestry, citizenship, national origin, disability, military or veteran status, marital status, genetic information, or any other characteristic protected by applicable law.We do not tolerate discrimination, harassment, or retaliation. Employment decisions are based solely on qualifications, merit, and business needs. Everyone is welcome here, and we hire based on your ability to do the job, not any protected characteristics.If you need help or reasonable accommodation during the application or hiring process, please let your TA Partner know. #J-18808-Ljbffr