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Ivr Technical Lead Jobs (NOW HIRING)

INFOSYS NOVA HOLDINGS LLC

Technical Lead

San Diego, CA · On-site

$85K - $110K/yr

Technical Lead · Design, Develop NICE CXone architecture and call flows for voice and digital ... ACD, IVR, WFM, QM, Analytics, Digital Channels. · Liaison with client, provide consulting for ...

Droisys

Technical Lead

Lewisville, TX

Technical Lead Lewisville, TX Technical Lead position. This is a Call Center infrastructure. Other ... Review and input into IVR solutions and associated middleware and back end integration. Guidance on ...

Telus Digital

Technical Lead - Five9

$132K - $165K/yr

Location & Flexibility Our Technical Lead - Five9 will be an integral part of our CX Platforms ... Proven hands-on Five9 configuration experience across IVR / Studio, ACD and skills-based routing ...

Arete Technologies, Inc.

IVR Test Lead

Lansing, MI · On-site

$48.25 - $65.75/hr

... all technical and business functions. Years of Experience: 3 or more years of experience as a ... The IVR Test Lead is responsible for ensuring on time and on budget completion of all scheduled ...

Toyota

Software Engineer - IVR Lead

Plano, TX · On-site

The primary responsibility of this role is to serve as a principal technical SME for inbound and ... Lead real-time API integrations between IVR platforms and Salesforce to create personalized ...

ClifyX

IVR Tester

Charlotte, NC · On-site

... lead the System Integration test for a complex IVR & contact center • coordinate all other test efforts between eight vendor and State of Michigan groups to ensure complete testing of all technical ...

Inficare Technologies

Talkdesk Technical Lead / SME

Map business requirements into contact center architecture; design intelligent call routing, IVR, and omnichannel flows * Design and build custom integrations using Talkdesk REST APIs, webhooks, and ...

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Ivr Technical Lead information

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How much do ivr technical lead jobs pay per year?

As of Sep 10, 2026, the average yearly pay for ivr technical lead in the United States is $156,348.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,000.00 and $205,000.00 per year, depending on experience, location, and employer.

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Infographic showing various Ivr Technical Lead job openings in the United States as of August 2026, with employment types broken down into 87% Full Time, 10% Part Time, and 3% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $156,348 per year, or $75.2 per hour.

IVR Technical Lead - Remote / Telecommute

Cleveland, OH • Remote

CYNET SYSTEMS
IT Services • 501 - 1,000 employees
Learn more about CYNET SYSTEMSexternal

$55 - $60/hr

Contractor

Medical, Dental, Vision, Life, Retirement

Re-posted 7 days ago

Job description

Job Overview:

Pay Range: $55hr - $60hr

Requirement/Must Have:

  • 8+ years of software engineering experience, including 2+ years in a Tech Lead or Lead Engineer role.
  • Strong, hands-on experience with Node.js / TypeScript.
  • Proven experience designing and delivering cloud native solutions on GCP.
  • Solid understanding of microservices architecture, APIs, and distributed systems.
  • Hands-on Kubernetes experience, including GKE cluster setup and platform operations.
  • Experience with IVR, voice bots, or contact center technologies.
  • Strong collaboration skills across engineering, product, and operations teams.
  • Excellent technical judgment, communication, and problem-solving skills.

Responsibilities:

  • Lead solution architecture and technical design for IVR and voice bot initiatives.
  • Design and develop Node.js / TypeScript microservices aligned to cloud native and low latency voice requirements.
  • Own end to end delivery for complex features, from design through production.
  • Apply agentic AI patterns using Gemini, LangGraph, and LangChain to enhance conversational behavior.
  • Collaborate across the contact center technology ecosystem to support call routing, self-service, and agent handoff scenarios.
  • Establish and enforce engineering standards, including code quality, testing, and deployment practices.
  • Perform code reviews and mentor engineers, raising the overall technical bar.
  • Apply SRE principles to ensure observability, resiliency, and production readiness.
  • Ensure solutions comply with security and regulatory requirements (PII / PCI).

Nice to Have:

  • Experience with conversational AI and agentic frameworks (Gemini, LangGraph, LangChain).
  • Knowledge of voice flows, call routing, containment, and agent escalation.
  • Experience working in regulated or financial services environments.
  • Familiarity with CI/CD pipelines, containerization, and Infrastructure as Code.
  • Experience working in Agile delivery models at enterprise scale.
  • Demonstrated experience with Agentic 'Vibe Coding' — rapid prototyping and iterative development using AI assisted coding tools, prompts, and agent driven workflows.

Benefits
 
Our Benefits Include:
  • Medical, Dental, and Vision Insurance
  • 401(k) Retirement Plan
  • Health Savings Account (HSA)
  • Disability Insurance (Short-Term and Long-Term)
  • Life and AD&D Insurance
  • Paid Sick Leave (where required by applicable state or local law)
  • Supplemental Insurance Plans
  • Identity Theft Protection
  • Pet Insurance
  • Employee Wellness Programs
  • Employee Assistance Program (EAP)
  • Career Growth and Professional Development Opportunities
Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws.

About Cynet Systems

Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.
As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
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About Cynet Systems

Sourced by ZipRecruiter

Cynet Systems Inc is a staffing and recruiting corporation nestled in Ashburn, VA, USA. Established in 2010, the company operates within the Information Technology and Services sector, specializing in providing effective workforce solutions to different business needs, including IT consulting, direct hire, and contract staffing services. Through the years, Cynet Systems has built an impressive portfolio, going beyond borders and expanding its operations internationally in Canada and India. Rooted in its core values of teamwork, leadership, and commitment, Cynet Systems helps businesses unlock their full potential by providing versatile and competent professionals that perfectly align with their needs. Fueled by their unwavering mission to deliver top-tier talent to businesses worldwide, Cynet Systems garnered various recognitions including SIA's fastest-growing staffing firms and Best Place to Work in Virginia for 2019.

Industry

It services

Company size

501 - 1,000 Employees

Headquarters location

Sterling, VA, US

Year founded

2010

Social media

Twitter

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