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Ivr System Engineer Jobs (NOW HIRING)

PTP

Senior IVR Developer - REMOTE

CA · On-site +1

$58.25 - $77/hr

PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for a Senior IVR Developer to help us design and deliver CX solutions ...

PTP

IVR Developer - REMOTE

CA · On-site +1

PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for a IVR Developer to help us design and deliver CX solutions that ...

Geico

Staff Engineer - IVR

Seattle, WA

$115K - $230K/yr

... IVR) to chat. Our Staff Engineer is a lead member of the engineering staff working across the ... Ensure system reliability, scalability, and performance through best practices in architecture ...

Geico

Senior Engineer - IVR

Renton, WA

$100K - $215K/yr

... voice (IVR) to chat. Our Senior Engineer is a leading member of the engineering staff working ... Ensure system reliability, scalability, and performance through best practices in architecture ...

Geico

Staff Engineer - IVR

Bethesda, MD

$115K - $230K/yr

... IVR) to chat. Our Staff Engineer is a lead member of the engineering staff working across the ... Ensure system reliability, scalability, and performance through best practices in architecture ...

Geico

Staff Engineer - IVR

Palo Alto, CA

$115K - $230K/yr

... IVR) to chat. Our Staff Engineer is a lead member of the engineering staff working across the ... Ensure system reliability, scalability, and performance through best practices in architecture ...

Geico

Senior Engineer - IVR

Bethesda, MD

$100K - $215K/yr

... voice (IVR) to chat. Our Senior Engineer is a leading member of the engineering staff working ... Ensure system reliability, scalability, and performance through best practices in architecture ...

GEICO

Staff Engineer - IVR

Palo Alto, CA · On-site

$115K - $230K/yr

... IVR) to chat. Our Staff Engineer is a lead member of the engineering staff working across the ... Ensure system reliability, scalability, and performance through best practices in architecture ...

Geico

Senior Engineer - IVR

Palo Alto, CA

$100K - $215K/yr

... voice (IVR) to chat. Our Senior Engineer is a leading member of the engineering staff working ... Ensure system reliability, scalability, and performance through best practices in architecture ...

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Ivr System Engineer information

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$53.5K

$127.2K

$167K

How much do ivr system engineer jobs pay per year?

As of Sep 9, 2026, the average yearly pay for ivr system engineer in the United States is $127,215.00, according to ZipRecruiter salary data. Most workers in this role earn between $98,000.00 and $157,000.00 per year, depending on experience, location, and employer.

What are popular job titles related to Ivr System Engineer jobs?

For Ivr System Engineer jobs, the most frequently searched job titles are:

Infographic showing various Ivr System Engineer job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 85% Full Time, 12% Part Time, and 2% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $127,215 per year, or $61.2 per hour.

IVR/IVA Platform & Migration Specialist

Rosemead, CA • On-site

CYNET SYSTEMS
IT Services • 501 - 1,000 employees
Learn more about CYNET SYSTEMSexternal

$44 - $48/hr

Contractor

Medical, Dental, Vision, Life, Retirement

Posted 29 days ago

Key responsibilities

  • Lead client, configuration analysis, telephony/routing design, and migration of customer journeys from legacy IVR platforms to IVA solutions.

  • Analyze and document existing IVR applications, call flows, routing, transfers, prompts, variables, integrations, and error handling.

  • Support deployment, cutover, rollback, stabilization, and post-migration validation.

Job description

Job Overview:

Pay Range: $44.44hr - $48.17hr

Requirement/Must Have:

  • 3-5 years of hands-on experience with enterprise IVR, IVA, voice self-service, contact-center, or related platforms.
  • Experience migrating deterministic IVR journeys to NLU, generative-AI, or agentic IVA platforms.
  • Experience with the IVR, IVA, telephony, or contact-center platforms used by the organization.
  • Demonstrated experience analyzing or configuring complex IVR call flows.
  • Strong understanding of telephony, routing, queues, transfers, DTMF, speech recognition, no-input, no-match, and fallback behavior.
  • Experience supporting IVR modernization, platform migration, or replacement.
  • Working knowledge of relational databases, data mappings, APIs, and enterprise integrations.
  • Experience identifying embedded platform logic and undocumented configuration behavior.
  • Strong troubleshooting skills across telephony, routing, platform configuration, data, and integration layers.
  • Experience supporting platform-specific testing, cutover, rollback, and production stabilization.
  • Strong verbal and written communication skills to explain platform concepts to product, business, testing, and operational stakeholders.

Responsibilities:

  • Lead Client, configuration analysis, telephony/routing design, and migration of customer journeys from legacy IVR platforms to IVA solutions.
  • Analyze and document existing IVR applications, call flows, routing, transfers, prompts, variables, integrations, and error handling.
  • Identify legacy logic, undocumented behavior, dependencies, and platform constraints.
  • Define configuration requirements, routing treatments, variables, prompts, integrations, and operational controls.
  • Create IVR-to-IVA migration mappings and recommend retention, redesign, consolidation, or retirement of legacy functionality.
  • Support deployment, cutover, rollback, stabilization, and post-migration validation.
  • Analyze telephony, queueing, transfer, and contact-center integration requirements.
  • Collaborate with Product, BA, Engineering, Architecture, Telephony, and Operations teams.
  • Develop and execute platform-focused testing; troubleshoot routing, configuration, integration, and migration issues.
  • Produce platform documentation, support procedures, and knowledge-transfer materials.
  • Determine how the current IVR operates, identify all platform and telephony dependencies, and ensure approved customer journeys are successfully configured and migrated to the target IVA platform.

Nice to Have:

  • Familiarity with CRM, customer-information, authentication, billing, payment, outage, service-order, or related customer-service integrations.
  • Familiarity with contact-center analytics and operational monitoring.
  • Experience in a regulated or high-availability customer-service environment.
  • Experience working with implementation vendors and distributed technical teams.

Skills:

  • Enterprise IVR platforms.
  • IVA migration and modernization.
  • Telephony and contact-center routing.
  • Speech recognition and DTMF.
  • IVR/IVA configuration.
  • APIs, integrations, and relational data.
  • Platform troubleshooting and testing.

Qualification And Education:

  • Thorough knowledge in appropriate field.
  • Recognized internally as an expert in field.
  • Typically possesses 4+ years experience in the field performing analysis, consulting, and providing recommendations.

Benefits
 
Our Benefits Include:
  • Medical, Dental, and Vision Insurance
  • 401(k) Retirement Plan
  • Health Savings Account (HSA)
  • Disability Insurance (Short-Term and Long-Term)
  • Life and AD&D Insurance
  • Paid Sick Leave (where required by applicable state or local law)
  • Supplemental Insurance Plans
  • Identity Theft Protection
  • Pet Insurance
  • Employee Wellness Programs
  • Employee Assistance Program (EAP)
  • Career Growth and Professional Development Opportunities
Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws.

About Cynet Systems

Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.
As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
Cynet Systems logo

About Cynet Systems

Sourced by ZipRecruiter

Cynet Systems Inc is a staffing and recruiting corporation nestled in Ashburn, VA, USA. Established in 2010, the company operates within the Information Technology and Services sector, specializing in providing effective workforce solutions to different business needs, including IT consulting, direct hire, and contract staffing services. Through the years, Cynet Systems has built an impressive portfolio, going beyond borders and expanding its operations internationally in Canada and India. Rooted in its core values of teamwork, leadership, and commitment, Cynet Systems helps businesses unlock their full potential by providing versatile and competent professionals that perfectly align with their needs. Fueled by their unwavering mission to deliver top-tier talent to businesses worldwide, Cynet Systems garnered various recognitions including SIA's fastest-growing staffing firms and Best Place to Work in Virginia for 2019.

Industry

It services

Company size

501 - 1,000 Employees

Headquarters location

Sterling, VA, US

Year founded

2010

Social media

Twitter

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