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Ivr Production Support Jobs (NOW HIRING)

Ferric

Staff Field Application Engineer

Santa Clara, CA · On-site

$140K - $180K/yr

IVR Technical Evangelism: Demonstrate Ferric's integrated voltage regulator products, develop ... Support specification development, evaluation boards, lab bring-up, and integration reviews for AI ...

Infosys

NICE CXOne Support Engineer

Jacksonville, FL · On-site

Required Skill and Experience Experience in NICE CXone administration, configuration, troubleshooting, and production support. Knowledge of ACD, IVR, Studio scripting, skill-based routing, queue ...

Arete Technologies, Inc.

IVR Test Analyst

Lansing, MI · On-site

Performing all system test related activities in support of the business requirements for the ... work products Participate in defect management activities through identifying, logging and re ...

Capital One National Association

... clarity, support, and resolution. We aren't just managing a phone menu; we are building a ... As a Product Manager on the Card IVR team, you will own the end-to-end lifecycle for critical voice ...

Geico

Staff Engineer - IVR

Bethesda, MD · On-site

$115K - $230K/yr

When you join our company, we want you to feel valued, supported, and proud to work here. That ... Our team thrives and succeeds in delivering high-quality technology products and services in a ...

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Ivr Production Support information

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How much do ivr production support jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for ivr production support in the United States is $34.97, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $53.85 per hour, depending on experience, location, and employer.

What is IVR Production Support?

IVR Production Support refers to the team or role responsible for maintaining and troubleshooting Interactive Voice Response (IVR) systems once they are live in a production environment. These professionals monitor system performance, resolve technical issues, and ensure that callers experience minimal interruptions. Their duties may also include deploying updates, coordinating with development teams, and providing on-call support to quickly address any outages or incidents. Effective IVR Production Support is crucial for organizations that rely on automated phone systems for customer service or internal operations.

What are the key skills and qualifications needed to thrive as an IVR Production Support specialist?

To thrive as an IVR Production Support specialist, you need strong troubleshooting abilities, knowledge of telephony systems (such as Avaya or Genesys), and experience with scripting languages or IVR platforms, often backed by a degree in computer science or related fields. Familiarity with ticketing systems, monitoring tools, and relevant certifications like ITIL or CompTIA A+ are typically required. Excellent problem-solving skills, attention to detail, and effective communication make someone stand out in this position. These skills ensure reliable IVR system performance, minimize downtime, and allow for prompt resolution of technical issues, which are critical for seamless customer interactions.

What are some common challenges faced by IVR Production Support professionals, and how can they be addressed?

IVR Production Support professionals often encounter challenges such as troubleshooting complex voice application issues, managing high-priority incidents, and ensuring minimal service disruption. They must work closely with cross-functional teams, including developers and network engineers, to quickly identify and resolve root causes. Staying up-to-date with telephony technologies and maintaining clear documentation are key strategies for addressing these challenges and ensuring smooth IVR system operations.

What are popular job titles related to Ivr Production Support jobs?

For Ivr Production Support jobs, the most frequently searched job titles are:

Infographic showing various Ivr Production Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $72,728 per year, or $35 per hour.

IVR QA Automation Engineer- R01568701

Saint Louis, MO • On-site

Brillio
IT Services • 5 - 10K employees
Learn more about Brillioexternal

$65 - $70/hr

Contractor

Re-posted 22 days ago

Job description

About Brillio:
Brillio is one of the fastest growing digital technology service providers and a partner of choice for many Fortune 1000 companies seeking to turn disruption into a competitive advantage through innovative digital adoption. Brillio, renowned for its world-class professionals, referred to as "Brillians", distinguishes itself through their capacity to seamlessly integrate cutting-edge digital and design thinking skills with an unwavering dedication to client satisfaction.
Brillio takes pride in its status as an employer of choice, consistently attracting the most exceptional and talented individuals due to its unwavering emphasis on contemporary, groundbreaking technologies, and exclusive digital projects. Brillio's relentless commitment to providing an exceptional experience to its Brillians and nurturing their full potential consistently garners them the Great Place to Work® certification year after year.
IVR QA Automation Engineer
Primary Skills
  • IVR QA Automation Engineer

Specialization
  • IVR QA Automation Engineer

Job requirements
  • Role: IVR QA Automation Engineer
    Years of Experience: 8+ years
    Location: New York - Hybrid (3 days onsite)
    As a consultant within the DE team, you will work with our clients to define their digital strategy and execution roadmap, and design and implement differentiated digital solutions to help deliver measurable value.
    Job Description:
    Position Summary We are seeking an experienced Quality Assurance Engineer to lead the testing and automation of a cloud-based contact center solution built on Amazon Connect.
    The ideal candidate has strong experience testing IVR applications, creating automated test suites using Cyara, and developing custom automation frameworks using Node.js.
    This role will work closely with Product Managers, Developers, Business Analysts, and DevOps teams to ensure high-quality releases across multiple environments throughout the software development lifecycle.
    Key Responsibilities
    Design, develop, and execute comprehensive test strategies for Amazon Connect IVR and contact center applications. Build and maintain automated IVR regression and functional test suites using Cyara.
    Develop and enhance custom automation frameworks using Node.js. Validate Amazon Connect contact flows, queues, routing profiles, prompts, Lambda integrations, and Amazon Lex bots.
    Test customer authentication, self-service workflows, transfers, callbacks, error handling, and exception scenarios.
    Validate integrations with AWS Lambda, REST APIs, CRM platforms, and backend services. Execute smoke, functional, regression, integration, and end-to-end testing across Dev, QA, UAT, and Production environments. Analyze test failures, identify root causes, and collaborate with development teams to resolve defects.
    Create and maintain reusable automated test scripts and test data.
    Participate in sprint planning, backlog refinement, and release planning activities.
    Track defects using Jira and provide detailed reporting on testing progress, risks, and quality metrics.
    Support CI/CD pipelines by integrating automated tests into deployment workflows.
    Continuously improve automation coverage, testing efficiency, and release quality.
    Required Qualifications
    Bachelor's degree in Computer Science, Information Systems, Engineering, or related field.
    5+ years of software quality assurance experience.
    3+ years of IVR or contact center testing experience.
    Hands-on experience testing Amazon Connect solutions.
    Strong experience creating automated IVR test scripts using Cyara. Experience developing automation frameworks using Node.js.
    Experience testing REST APIs using Postman or similar tools.
    Strong understanding of Agile/Scrum development methodologies. Experience using Jira and test management tools.
    Strong analytical, troubleshooting, and communication skills.
    Preferred Qualifications
    Experience testing Amazon Lex conversational bots.
    Experience validating AWS Lambda functions.
    Familiarity with AWS services such as S3, CloudWatch, IAM, API Gateway, and EventBridge. Experience with GitHub and CI/CD pipelines.
    Experience using Playwright, Selenium, or similar web automation tools.
    Knowledge of contact center KPIs and customer journey testing. AWS Cloud Practitioner or AWS Developer certification is a plus.
    Cyara certification is a plus.
    Key Competencies IVR and contact center testing Test automation architecture Root cause analysis Defect management Quality mindset Problem solving Collaboration across cross-functional teams Continuous improvement Strong verbal and written communication
    Why should you apply for this role?
    As Brillio continues to gain momentum as a trusted partner for our clients in their digital transformation journey, we strive to set new benchmarks for speed and value creation. The DI team at Brillio is at the forefront of leading this charge by reimagining and executing how we structure, sell and deliver our services to better serve our clients.
    Know more about
    PPE: https://www.brillio.com/platform-and-product-engineering/
    DAE: https://www.brillio.com/services-data-analytics/
    CES: https://www.brillio.com/services-customer-experience-services/
    DI: https://www.brillio.com/services-digital-infrastructure/
    Know what it's like to work and grow at Brillio: https://www.brillio.com/join-us/
    Equal Employment Opportunity Declaration
    Brillio is an equal opportunity employer to all, regardless of age, ancestry, colour, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation.
    #LI-RJ1

$65 - $70 an hour
Know what it's like to work and grow at Brillio: Click here
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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