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Ivr Production Support Jobs (NOW HIRING)

Arete Technologies, Inc.

IVR Tester

Lansing, MI · On-site

Performing all system test related activities in support of the business requirements for the ... Create, execute and ensure test results are accurate for assigned work products * Participate in ...

Toyota

Software Engineer - IVR Lead

Plano, TX · On-site

Toyota does not offer support or sponsorship of job applicants for employment-based visas or any ... production issues. * Partner with enterprise architects, operations teams, and vendors to align ...

MasterCard

Manager, Product Management

O Fallon, MO · Remote

Experience supporting global or multi-region voice operations. Background in financial services or regulated industries. _____ Key Skills & Competencies Voice & IVR Product Strategy Genesys Cloud ...

Ferric

Staff Field Application Engineer

Santa Clara, CA · On-site

$140K - $180K/yr

IVR Technical Evangelism: Demonstrate Ferric's integrated voltage regulator products, develop ... Support specification development, evaluation boards, lab bring-up, and integration reviews for AI ...

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Ivr Production Support information

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How much do ivr production support jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for ivr production support in the United States is $34.97, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $53.85 per hour, depending on experience, location, and employer.

What is IVR Production Support?

IVR Production Support refers to the team or role responsible for maintaining and troubleshooting Interactive Voice Response (IVR) systems once they are live in a production environment. These professionals monitor system performance, resolve technical issues, and ensure that callers experience minimal interruptions. Their duties may also include deploying updates, coordinating with development teams, and providing on-call support to quickly address any outages or incidents. Effective IVR Production Support is crucial for organizations that rely on automated phone systems for customer service or internal operations.

What are the key skills and qualifications needed to thrive as an IVR Production Support specialist?

To thrive as an IVR Production Support specialist, you need strong troubleshooting abilities, knowledge of telephony systems (such as Avaya or Genesys), and experience with scripting languages or IVR platforms, often backed by a degree in computer science or related fields. Familiarity with ticketing systems, monitoring tools, and relevant certifications like ITIL or CompTIA A+ are typically required. Excellent problem-solving skills, attention to detail, and effective communication make someone stand out in this position. These skills ensure reliable IVR system performance, minimize downtime, and allow for prompt resolution of technical issues, which are critical for seamless customer interactions.

What are some common challenges faced by IVR Production Support professionals, and how can they be addressed?

IVR Production Support professionals often encounter challenges such as troubleshooting complex voice application issues, managing high-priority incidents, and ensuring minimal service disruption. They must work closely with cross-functional teams, including developers and network engineers, to quickly identify and resolve root causes. Staying up-to-date with telephony technologies and maintaining clear documentation are key strategies for addressing these challenges and ensuring smooth IVR system operations.

What are popular job titles related to Ivr Production Support jobs?

For Ivr Production Support jobs, the most frequently searched job titles are:

Infographic showing various Ivr Production Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $72,728 per year, or $35 per hour.

IVR/IVA Platform & Migration Specialist

Rosemead, CA • On-site

CYNET SYSTEMS
IT Services • 501 - 1,000 employees
Learn more about CYNET SYSTEMSexternal

$44 - $48/hr

Contractor

Medical, Dental, Vision, Life, Retirement

Re-posted 21 hours ago

Key responsibilities

  • Lead client, configuration analysis, telephony/routing design, and migration of customer journeys from legacy IVR platforms to IVA solutions.

  • Analyze and document existing IVR applications, call flows, routing, transfers, prompts, variables, integrations, and error handling.

  • Support deployment, cutover, rollback, stabilization, and post-migration validation.

Job description

Job Overview:

Pay Range: $44.44hr - $48.17hr

Requirement/Must Have:

  • 3-5 years of hands-on experience with enterprise IVR, IVA, voice self-service, contact-center, or related platforms.
  • Experience migrating deterministic IVR journeys to NLU, generative-AI, or agentic IVA platforms.
  • Experience with the IVR, IVA, telephony, or contact-center platforms used by the organization.
  • Demonstrated experience analyzing or configuring complex IVR call flows.
  • Strong understanding of telephony, routing, queues, transfers, DTMF, speech recognition, no-input, no-match, and fallback behavior.
  • Experience supporting IVR modernization, platform migration, or replacement.
  • Working knowledge of relational databases, data mappings, APIs, and enterprise integrations.
  • Experience identifying embedded platform logic and undocumented configuration behavior.
  • Strong troubleshooting skills across telephony, routing, platform configuration, data, and integration layers.
  • Experience supporting platform-specific testing, cutover, rollback, and production stabilization.
  • Strong verbal and written communication skills to explain platform concepts to product, business, testing, and operational stakeholders.

Responsibilities:

  • Lead Client, configuration analysis, telephony/routing design, and migration of customer journeys from legacy IVR platforms to IVA solutions.
  • Analyze and document existing IVR applications, call flows, routing, transfers, prompts, variables, integrations, and error handling.
  • Identify legacy logic, undocumented behavior, dependencies, and platform constraints.
  • Define configuration requirements, routing treatments, variables, prompts, integrations, and operational controls.
  • Create IVR-to-IVA migration mappings and recommend retention, redesign, consolidation, or retirement of legacy functionality.
  • Support deployment, cutover, rollback, stabilization, and post-migration validation.
  • Analyze telephony, queueing, transfer, and contact-center integration requirements.
  • Collaborate with Product, BA, Engineering, Architecture, Telephony, and Operations teams.
  • Develop and execute platform-focused testing; troubleshoot routing, configuration, integration, and migration issues.
  • Produce platform documentation, support procedures, and knowledge-transfer materials.
  • Determine how the current IVR operates, identify all platform and telephony dependencies, and ensure approved customer journeys are successfully configured and migrated to the target IVA platform.

Nice to Have:

  • Familiarity with CRM, customer-information, authentication, billing, payment, outage, service-order, or related customer-service integrations.
  • Familiarity with contact-center analytics and operational monitoring.
  • Experience in a regulated or high-availability customer-service environment.
  • Experience working with implementation vendors and distributed technical teams.

Skills:

  • Enterprise IVR platforms.
  • IVA migration and modernization.
  • Telephony and contact-center routing.
  • Speech recognition and DTMF.
  • IVR/IVA configuration.
  • APIs, integrations, and relational data.
  • Platform troubleshooting and testing.

Qualification And Education:

  • Thorough knowledge in appropriate field.
  • Recognized internally as an expert in field.
  • Typically possesses 4+ years experience in the field performing analysis, consulting, and providing recommendations.

Benefits
 
Our Benefits Include:
  • Medical, Dental, and Vision Insurance
  • 401(k) Retirement Plan
  • Health Savings Account (HSA)
  • Disability Insurance (Short-Term and Long-Term)
  • Life and AD&D Insurance
  • Paid Sick Leave (where required by applicable state or local law)
  • Supplemental Insurance Plans
  • Identity Theft Protection
  • Pet Insurance
  • Employee Wellness Programs
  • Employee Assistance Program (EAP)
  • Career Growth and Professional Development Opportunities
Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws.

About Cynet Systems

Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.
As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
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About Cynet Systems

Sourced by ZipRecruiter

Cynet Systems Inc is a staffing and recruiting corporation nestled in Ashburn, VA, USA. Established in 2010, the company operates within the Information Technology and Services sector, specializing in providing effective workforce solutions to different business needs, including IT consulting, direct hire, and contract staffing services. Through the years, Cynet Systems has built an impressive portfolio, going beyond borders and expanding its operations internationally in Canada and India. Rooted in its core values of teamwork, leadership, and commitment, Cynet Systems helps businesses unlock their full potential by providing versatile and competent professionals that perfectly align with their needs. Fueled by their unwavering mission to deliver top-tier talent to businesses worldwide, Cynet Systems garnered various recognitions including SIA's fastest-growing staffing firms and Best Place to Work in Virginia for 2019.

Industry

It services

Company size

501 - 1,000 Employees

Headquarters location

Sterling, VA, US

Year founded

2010

Social media

Twitter

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