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Ivr Application Production Support Jobs (NOW HIRING)

Xforia, Inc.

Application Production Support

Dallas, TX · On-site

Application production support Who are we looking for? A mid-senior level technical support engineer with hands on experience of, Application and production support to manage a critical project for ...

TecTammina

IVR Developer

Tampa, FL · On-site

Company Description Tech Tammina LLC IVR application development and support - both for project deliverables and in production environment. Required to work some after-hours and weekends as needed.

TecTammina

IVR Developer

Newark, DE · On-site

Company Description Tech Tammina LLC IVR application development and support - both for project deliverables and in production environment. Required to work some after-hours and weekends as needed.

TecTammina

IVR Developer

Dallas, TX · On-site

Company Description Tech Tammina LLC IVR application development and support - both for project deliverables and in production environment. Required to work some after-hours and weekends as needed.

Miratech

Senior Java IVR Application Developer

Texas City, TX · On-site +1

$49 - $62.50/hr

Today, we support digital transformation for some of the world's largest enterprises. By partnering ... We are looking for a Senior Java IVR Application Developer to join our voice/contact center ...

Miratech

Senior Java IVR Application Developer

Texas City, TX · On-site +1

$49 - $62.50/hr

Today, we support digital transformation for some of the world's largest enterprises. By partnering ... We are looking for a Senior Java IVR Application Developer to join our voice/contact center ...

Miratech

Senior Java IVR Application Developer

$58.50 - $74.75/hr

Today, we support digital transformation for some of the world's largest enterprises. By partnering ... We are looking for a Senior Java IVR Application Developer to join our voice/contact center ...

Miratech

Senior Java IVR Application Developer

Texas City, TX · On-site +1

$49 - $62.50/hr

Today, we support digital transformation for some of the world's largest enterprises. By partnering ... We are looking for a Senior Java IVR Application Developer to join our voice/contact center ...

Talan

$13K/mo

The Credit Trading Application Support team provides production and application support for critical Credit Trading, Pricing, STP, and Risk platforms across both in-house and vendor applications ...

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Ivr Application Production Support information

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$31K

$161.2K

$206K

How much do ivr application production support jobs pay per year?

As of Sep 10, 2026, the average yearly pay for ivr application production support in the United States is $161,189.00, according to ZipRecruiter salary data. Most workers in this role earn between $105,000.00 and $205,000.00 per year, depending on experience, location, and employer.

What is IVR Application Production Support?

IVR Application Production Support refers to the role responsible for maintaining, troubleshooting, and ensuring the smooth operation of Interactive Voice Response (IVR) systems in a live production environment. This includes monitoring system performance, resolving technical issues, handling user inquiries, and performing routine maintenance tasks. Specialists in this role work closely with development teams, IT, and business stakeholders to minimize downtime and optimize the customer experience. They also implement updates, patches, and enhancements as needed to keep the IVR system up-to-date and secure.

What are the most common challenges faced by IVR Application Production Support specialists, and how are they typically addressed?

IVR Application Production Support specialists often encounter challenges such as system outages, unexpected call routing issues, and integration problems with backend services. Addressing these issues requires strong troubleshooting skills, familiarity with telephony platforms, and effective communication with both technical teams and end-users. Proactive monitoring, maintaining detailed documentation, and collaborating closely with development and QA teams help ensure rapid incident resolution and minimize downtime.

What are the key skills and qualifications needed to thrive as an IVR Application Production Support professional, and why are they important?

To thrive as an IVR Application Production Support professional, you need strong problem-solving skills, knowledge of telephony systems, and experience with IVR platforms, typically backed by a degree in computer science or a related field. Familiarity with technical tools such as Genesys, Avaya, SQL databases, and ticketing systems, along with certifications like ITIL, is often required. Excellent communication, analytical thinking, and the ability to work under pressure are standout soft skills in this role. These abilities ensure prompt issue resolution, system reliability, and effective support for critical customer-facing technologies.

What are popular job titles related to Ivr Application Production Support jobs?

For Ivr Application Production Support jobs, the most frequently searched job titles are:

Application Production Support

Plano, TX • On-site

Apex Informatics
IT Services • 1 - 10 employees
Learn more about Apex Informaticsexternal

Contractor

Re-posted 4 days ago

Job description

Production Support
Location: Plano Texas ( 3 days onsite 2 days remote)
look for nearby Candidates (w2)
Years of Experience required : Open
Must Have skills: Prod support/ App Support with any monitoring tools and Unix/Linux environment
Job Description:
  • The Application Production Support role is within the Banking and Production services group, where the successful candidate will be responsible for providing day to day level 2 operational application support for existing as well as new applications that are deployed.
  • Selected individual will be required to monitor application jobs, services, work through resolving application issues, problems and incidents that are related to the application system(s) or reported by business users.
  • Also, support change and release activities.
    Contractor shall abide by company policies and workplace excellence rules.
  • Since this is a production support job that requires 24x7 support to serve our clients, candidate shall be flexible enough to work on weekends/holidays as per the team shift rotations needs.
  • Practical work experience with Unix/Linux systems, file transmission and ability to write SQL queries, perform DB updates and exposure to monitoring scheduling tools such as Autosys, Splunk.
  • Informatica Hadoop systems knowledge to navigate through the systems, verify logs and troubleshoot issues. Ability to provide day to day production application support with in-depth analysis, investigation and troubleshoot issues on banking platforms and associated applications.
  • Participate in incident bridge calls, ensuring all required individuals are on the call and are actively seeking to resolve the issue(s).
  • Document maintain operations procedures. Work closely with technology and business operation teams.
  • Require good verbal written communication skills are required to work with various stakeholders.
    Unix
    PL/SQL
    Informatica
    Hadoop
    Autosys/Splunk

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