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Ivr Application Production Support Jobs (NOW HIRING)

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Technical Lead (Application & Production Support)

Alpharetta, GA · On-site

$100K - $115K/yr

Proven experience in Application Support, Production Support, Technical Operations, or a similar enterprise support environment. * Experience leading, mentoring, or managing technical support teams.

Apex Informatics

Production Support Engineer

Minneapolis, MN · On-site

$43.75 - $57.25/hr

... application production support experience 3+ years of SQL experience 1+ years of scripting experience with tools such as Unix Shell, Python, ansible, etc. Desired Qualifications: Experience ...

CYNET SYSTEMS

Application Support

New York, NY · On-site

$45 - $50/hr

Pay Range: $45hr - $50hr Requirement/Must Have: * 8-12 years in Application/Production Support. * Strong ITIL process knowledge. * Stakeholder management experience. * Experience in onsite-offshore ...

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Ivr Application Production Support information

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$31K

$161.2K

$206K

How much do ivr application production support jobs pay per year?

As of Sep 11, 2026, the average yearly pay for ivr application production support in the United States is $161,189.00, according to ZipRecruiter salary data. Most workers in this role earn between $105,000.00 and $205,000.00 per year, depending on experience, location, and employer.

What is IVR Application Production Support?

IVR Application Production Support refers to the role responsible for maintaining, troubleshooting, and ensuring the smooth operation of Interactive Voice Response (IVR) systems in a live production environment. This includes monitoring system performance, resolving technical issues, handling user inquiries, and performing routine maintenance tasks. Specialists in this role work closely with development teams, IT, and business stakeholders to minimize downtime and optimize the customer experience. They also implement updates, patches, and enhancements as needed to keep the IVR system up-to-date and secure.

What are the most common challenges faced by IVR Application Production Support specialists, and how are they typically addressed?

IVR Application Production Support specialists often encounter challenges such as system outages, unexpected call routing issues, and integration problems with backend services. Addressing these issues requires strong troubleshooting skills, familiarity with telephony platforms, and effective communication with both technical teams and end-users. Proactive monitoring, maintaining detailed documentation, and collaborating closely with development and QA teams help ensure rapid incident resolution and minimize downtime.

What are the key skills and qualifications needed to thrive as an IVR Application Production Support professional, and why are they important?

To thrive as an IVR Application Production Support professional, you need strong problem-solving skills, knowledge of telephony systems, and experience with IVR platforms, typically backed by a degree in computer science or a related field. Familiarity with technical tools such as Genesys, Avaya, SQL databases, and ticketing systems, along with certifications like ITIL, is often required. Excellent communication, analytical thinking, and the ability to work under pressure are standout soft skills in this role. These abilities ensure prompt issue resolution, system reliability, and effective support for critical customer-facing technologies.

What are popular job titles related to Ivr Application Production Support jobs?

For Ivr Application Production Support jobs, the most frequently searched job titles are:

Senior Application/Production Support Engineer

Charlotte, NC • On-site

BC Forward
See more jobs at BC Forwardexternal

$65 - $65.05/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Job Title: Senior Application/Production Support Engineer

Location: Charlotte, NC

Duration: Contract - 10 months

Pay Range: $65.05/hr (W2)

Job ID: 408574

About BCforward

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description

We are seeking an experienced Senior Application/Production Support Engineer to support critical GRA portfolios within the ERFT space. The role shall focus on production support, monitoring, incident and problem management, and continuous improvement across shared platforms including Hadoop, Cloud, and Grid. The ideal candidate will demonstrate strong skills in SQL, UNIX/Linux, Dynatrace, Splunk, and job scheduling, with the ability to collaborate across infrastructure and development teams and to leverage AI tools for daily work.

Responsibilities:

  • Respond to and resolve business queries for the ERFT space and manage the user query mailbox.
  • Communicate application health and status to line of business and management and provide timely notifications during incidents.
  • Investigate and improve monitoring, application stability, and time to root cause using Dynatrace and Splunk.
  • Work with Technology Infrastructure and Development teams on integrated or independent releases, upgrades, and server changes.
  • Respond to and resolve feed and batch support issues, manage alerts and monitoring, and support job scheduling with Autosys and Bob.
  • Utilize ITSM, ITRS, JIRA, Dynatrace, and Splunk for updates, reporting, and incident management.
  • Document procedures and maintain knowledge artifacts. Coordinate with development teams for resolution and follow-ups.
  • Assist with metrics reporting and perform Business Continuity testing with required documentation.
  • Organize and lead meetings for issue resolution and identify automation opportunities to reduce manual tasks.

Required Skills & Qualifications:

  • 5+ years of production support experience.
  • Strong SQL proficiency and experience with Oracle or Teradata databases.
  • Strong UNIX/Linux skills with hands-on experience in Grid, Cloud, Containers, and Quartz.
  • Working knowledge of ITIL with focus on Incident and Problem Management and ITSM tools such as Remedy or MyITSM.
  • Experience with monitoring and APM tools including Splunk and Dynatrace and alerting platforms such as ITRS.
  • Job scheduling expertise with Autosys and Bob jobs.
  • Python scripting capability and ability to leverage AI tools in daily work.
  • Knowledge of SDLC and Agile methodology with strong project and time management skills.
  • Excellent written and verbal communication skills with ability to engage technical and non-technical partners.
  • Ability to work in a multi-regional team and operate under pressure, including rotational stand-by support as needed.

Preferred Skills:

  • Financial services experience with knowledge of Treasury and Liquidity business domains.
  • Experience with Hadoop ecosystems and data platforms.
  • Experience with Tableau for reporting and dashboards.
  • Operations exposure with Windows OS.

Why BCforward?

At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:

  • Competitive compensation and benefits.
  • Opportunities for growth with global clients.
  • A supportive, inclusive culture that values innovation and people.
  • Exposure to cutting-edge technologies and projects.

About Our Commitment

BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Interested? Apply Now!

If this sounds like the right opportunity for you, please apply with your most recent resume.