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Ivr Product Manager Jobs in Minnesota (NOW HIRING)

Icario

Ability to author new content within fast-paced and complex client production cycles * Collaborate ... Manage multiple projects in a fast-paced, deadline-driven environment * Bachelor's degree or ...

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Ivr Product Manager information

What are the key skills and qualifications needed to thrive as an IVR Product Manager, and why are they important?

To thrive as an IVR Product Manager, you need a solid background in product management, knowledge of voice technology, and experience with customer journey mapping, typically supported by a degree in business, computer science, or a related field. Familiarity with IVR platforms, contact center solutions, UX/UI principles, and agile project management tools is crucial, and certifications like PMP or Scrum Master can be advantageous. Strong communication, analytical thinking, and cross-functional leadership are standout soft skills for this role. These competencies ensure that IVR solutions are user-centric, technologically robust, and aligned with business goals, driving customer satisfaction and operational efficiency.

How does an IVR Product Manager typically collaborate with cross-functional teams to enhance customer experience?

As an IVR Product Manager, you’ll work closely with engineering, UX/UI designers, customer support, and business analysts to refine and optimize interactive voice response systems. Regular collaboration involves gathering user feedback, analyzing call flow data, and prioritizing feature updates based on both technical feasibility and business value. Effective communication and project management skills are essential, as you’ll often be the bridge between technical teams and non-technical stakeholders to ensure the IVR system aligns with organizational goals and delivers a seamless customer experience.

What is an IVR Product Manager?

An IVR Product Manager is responsible for overseeing the development, implementation, and optimization of Interactive Voice Response (IVR) systems within an organization. They work closely with cross-functional teams, including engineering, design, customer support, and business stakeholders, to create IVR solutions that enhance customer experience and achieve business goals. Their role involves gathering requirements, creating product roadmaps, analyzing user feedback, and ensuring the IVR system is efficient, reliable, and meets regulatory standards. Additionally, they monitor performance metrics and continuously look for ways to improve the IVR product.
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Infographic showing various Ivr Product Manager job openings in Minnesota as of May 2026, with employment types broken down into 50% Full Time, 41% Part Time, 6% Temporary, and 3% Contract. Highlights an 100% Hybrid job distribution.
Application Developer

Application Developer

Software Technology Inc

Richfield, MN • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

Amazon Connect IVR Engineer

As a member of the Contact Center Engineering team, you will be a pioneer of new ideas, features, and products. We are looking for Amazon Connect IVR Engineers who, along with their teammates, can build/prototype new ideas quickly, measure their effectiveness, and assess viability. You will be part of the transformation journey migrating Contact Centers from Legacy to Cloud, working on Amazon Connect and AWS services, designing and building Contact Flows, implementing and driving Process Automation and leveraging DevSecOps best practices.

What You Will Do

  • Work closely with Business on understanding, estimating, design & acceptance of requirements
  • Design, Configure and build Amazon Connect Contact Flows
  • Work and/or Drive resolution of Defects (Usability, Design, Telephony, Connectivity, Network etc.)
  • Engaging with Partners & Vendors, as required (AWS, NICE, Salesforce etc.)
  • Develop application code adhering to coding best practices, quality & security standards
  • Defining Test Strategy & Test Cases; Automate Test Cases; Execution & Test Reporting

Basic Qualifications

  • Hands-on experience on Amazon Connect and the Cloud IVR Solutions
  • In-depth understanding of possible Call Flow Queue Prioritization Strategies, Call Flow Optimizations
  • In-dept understanding of Call Back Assist / VHT, In-bound & Outbound Calling, Campaign Strategies
  • Understanding of Contact Center Operations Metrics / OKRs
  • Strong communication skills in English

Required Technical Skills

  • 2+ years of hands-on experience developing Contact Flows, Queues, Routing Profiles, Quick Connects
  • 2+ years of experience using Lambda, S3, EC2, Lex, RDS, ElastiCache, DynamoDB, Step Functions
  • 1+ years of hands-on experience on scripting using Terraform
  • 1+ years of hands-on development experience using Python, Node JS, NPM Build & Packaging
  • Experience with GitLab, Cloudbees, Artifactory

Nice To Have

  • Experience with NICE Engage, NICE Workforce Management, Avaya, Cisco
  • Amazon API Gateway, API Development
  • Familiarization with LucidChart, Draw.

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