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Ivr Product Manager Jobs (NOW HIRING)

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Manager, Product Management

O Fallon, MO · Remote

Title and Summary Manager, Product Management Role Summary The Product Manager - Voice Channels ... Hands-on experience with Genesys Cloud (IVR, routing, queues, DNIS, reporting). Proven experience ...

Programmers.io

Product Manager-IVR

Denver, CO · On-site

Deliver executive presentations and manage stakeholder expectations. * Leverage strong product/technical acumen (AI, ML, contact center tools like IVR, call analytics). * Support client success for ...

ClifyX

IVR Routing Project Manager

Dallas, TX · On-site

ClifyX is a company seeking an IVR Routing Project Manager to oversee the deployment of product features and ensure resource alignment with Product Managers. The role involves managing the software ...

Krest Global Solutions

Senior Product Manager

Dallas, TX · On-site +1

$50 - $60/hr

Senior Product Manager Location : Hybrid Compensation : 50-60$/Hr on C2C/1099 Work Authorization ... IVR flows, routing logic, and integration with downstream systems (e.g., CRMs, case management ...

Percient Inc.

Amazon Connect Product Manager

Plano, TX · On-site

Amazon Connect Product Manager Location: Plano, TX ( Local to any JPMC office as in-person ... Amazon Connect/contact center exposure, omnichannel service operations, telephony, IVR, WebRTC, and ...

Diverse Lynx Llc

Amazon Connect Product Manager

Plano, TX · On-site

$150K/yr

Amazon Connect Product Manager Location : Plano, TX Exp: 12+ Yrs Rate $150k RTTO - 5 Days Onsite ... Amazon Connect/contact center exposure, omnichannel service operations, telephony, IVR, WebRTC, and ...

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How much do ivr product manager jobs pay per year?

As of Aug 30, 2026, the average yearly pay for ivr product manager in the United States is $159,405.00, according to ZipRecruiter salary data. Most workers in this role earn between $141,000.00 and $197,000.00 per year, depending on experience, location, and employer.

What is an IVR Product Manager?

An IVR Product Manager is responsible for overseeing the development, implementation, and optimization of Interactive Voice Response (IVR) systems within an organization. They work closely with cross-functional teams, including engineering, design, customer support, and business stakeholders, to create IVR solutions that enhance customer experience and achieve business goals. Their role involves gathering requirements, creating product roadmaps, analyzing user feedback, and ensuring the IVR system is efficient, reliable, and meets regulatory standards. Additionally, they monitor performance metrics and continuously look for ways to improve the IVR product.

How does an IVR Product Manager typically collaborate with cross-functional teams to enhance customer experience?

As an IVR Product Manager, you’ll work closely with engineering, UX/UI designers, customer support, and business analysts to refine and optimize interactive voice response systems. Regular collaboration involves gathering user feedback, analyzing call flow data, and prioritizing feature updates based on both technical feasibility and business value. Effective communication and project management skills are essential, as you’ll often be the bridge between technical teams and non-technical stakeholders to ensure the IVR system aligns with organizational goals and delivers a seamless customer experience.

What are the key skills and qualifications needed to thrive as an IVR Product Manager, and why are they important?

To thrive as an IVR Product Manager, you need a solid background in product management, knowledge of voice technology, and experience with customer journey mapping, typically supported by a degree in business, computer science, or a related field. Familiarity with IVR platforms, contact center solutions, UX/UI principles, and agile project management tools is crucial, and certifications like PMP or Scrum Master can be advantageous. Strong communication, analytical thinking, and cross-functional leadership are standout soft skills for this role. These competencies ensure that IVR solutions are user-centric, technologically robust, and aligned with business goals, driving customer satisfaction and operational efficiency.
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Ivr Product Manager jobs near you
Infographic showing various Ivr Product Manager job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $159,405 per year, or $76.6 per hour.

Voice / IVR Product Owner (Amazon Connect)

Mondo

Owings Mills, MD • On-site

$70 - $80/hr

Contractor

Medical, Dental, Vision, Retirement

Re-posted 6 days ago

Job description

Apply now: Voice / IVR Product Owner (Amazon Connect), location is Hybrid. The start date is ASAP for this contract position.

Job Title: Voice / IVR Product Owner (Amazon Connect) Location-Type: Hybrid (Owings Mills, MD or Colorado Springs, CO) Start Date Is: ASAP Duration: 6-Month Contract (Through End of Year with Potential Extension/Conversion) Compensation Range: $70/hr – $80/hr W2 Benefits: Eligible for Health, Dental, Vision, 401K Must be authorized to work in the U.S. This position is not eligible for sponsorship .

Job Description: Seeking a Voice / IVR Product Owner to lead the product strategy and execution for Amazon Connect and contact center technologies. This individual will own the product roadmap and backlog while partnering with business, engineering, operations, and architecture teams to modernize customer engagement, IVR, authentication, and AI-powered voice experiences.

Day-to-Day Responsibilities:

  • Own the product roadmap, backlog, and Agile delivery for Amazon Connect and IVR initiatives
  • Define, prioritize, and refine user stories and product requirements
  • Lead contact center modernization and cloud migration initiatives
  • Partner with engineering, architecture, operations, and business stakeholders to deliver voice and customer experience enhancements
  • Drive initiatives related to IVR, call routing, authentication, CRM integrations, and self-service capabilities
  • Evaluate and implement Amazon Connect AI capabilities including conversational AI, call summarization, agent assist, voice analytics, and intelligent automation
  • Monitor operational KPIs and customer experience metrics to identify opportunities for improvement
  • Support cross-functional planning, product strategy, and release execution

Minimum Requirements:

  • 5 years of Product Owner, Product Management, or Business Analysis experience
  • Hands-on experience with Amazon Connect and cloud contact center technologies
  • Experience supporting contact center modernization or cloud migration initiatives
  • Strong understanding of IVR design, call routing, authentication workflows, and customer service operations
  • Experience managing Agile backlogs, user stories, sprint planning, and product roadmaps
  • Experience partnering with engineering, architecture, operations, and business stakeholders
  • Exposure to Workday transactions
  • Proficiency with Microsoft Office Suite
  • Strong leadership, communication, critical thinking, and stakeholder management skills
  • Detail-oriented with excellent judgment, professionalism, and a customer-service mindset
Preferred Qualifications:
  • Financial services or other regulated industry experience
  • Experience with AWS, Amazon Lex, Contact Lens, or CRM integrations
  • Experience with AI-powered customer engagement solutions
  • Omnichannel customer experience experience
  • Contact center analytics and KPI reporting experience