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Ivr Product Manager Jobs (NOW HIRING)

Programmers.io

Product Manager-IVR

Denver, CO · On-site

Deliver executive presentations and manage stakeholder expectations. * Leverage strong product/technical acumen (AI, ML, contact center tools like IVR, call analytics). * Support client success for ...

Krest Global Solutions

Senior Product Manager

Dallas, TX · On-site +1

$50 - $60/hr

Senior Product Manager Location : Hybrid Compensation : 50-60$/Hr on C2C/1099 Work Authorization ... IVR flows, routing logic, and integration with downstream systems (e.g., CRMs, case management ...

PNC Bank

As a Product Owner III within PNC's Technology organization, you will be based in Pittsburgh, PA ... Identity & Access Management, Fraud, or Contact Center technologies Direct experience with: IVR ...

Solis Mammography

Sr. Technical CRM Product Manager

Addison, TX · On-site

$161K - $186K/yr

Sr. Technical CRM Product Manager Looking to elevate your career? Join us! Work Location: Remote ... Deep expertise with Genesys Cloud (call routing, IVR/IVA, workforce management, analytics) * Strong ...

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$51.5K

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How much do ivr product manager jobs pay per year?

As of Jun 11, 2026, the average yearly pay for ivr product manager in the United States is $159,405.00, according to ZipRecruiter salary data. Most workers in this role earn between $141,000.00 and $197,000.00 per year, depending on experience, location, and employer.

What is an IVR Product Manager?

An IVR Product Manager is responsible for overseeing the development, implementation, and optimization of Interactive Voice Response (IVR) systems within an organization. They work closely with cross-functional teams, including engineering, design, customer support, and business stakeholders, to create IVR solutions that enhance customer experience and achieve business goals. Their role involves gathering requirements, creating product roadmaps, analyzing user feedback, and ensuring the IVR system is efficient, reliable, and meets regulatory standards. Additionally, they monitor performance metrics and continuously look for ways to improve the IVR product.

What are the key skills and qualifications needed to thrive as an IVR Product Manager, and why are they important?

To thrive as an IVR Product Manager, you need a solid background in product management, knowledge of voice technology, and experience with customer journey mapping, typically supported by a degree in business, computer science, or a related field. Familiarity with IVR platforms, contact center solutions, UX/UI principles, and agile project management tools is crucial, and certifications like PMP or Scrum Master can be advantageous. Strong communication, analytical thinking, and cross-functional leadership are standout soft skills for this role. These competencies ensure that IVR solutions are user-centric, technologically robust, and aligned with business goals, driving customer satisfaction and operational efficiency.

How does an IVR Product Manager typically collaborate with cross-functional teams to enhance customer experience?

As an IVR Product Manager, you’ll work closely with engineering, UX/UI designers, customer support, and business analysts to refine and optimize interactive voice response systems. Regular collaboration involves gathering user feedback, analyzing call flow data, and prioritizing feature updates based on both technical feasibility and business value. Effective communication and project management skills are essential, as you’ll often be the bridge between technical teams and non-technical stakeholders to ensure the IVR system aligns with organizational goals and delivers a seamless customer experience.
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Ivr Product Manager jobs near you
Infographic showing various Ivr Product Manager job openings in the United States as of June 2026, with employment types broken down into 100% Part Time. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $159,405 per year, or $76.6 per hour.

Contact Center domain, IVR Developer

Purple Drive Technologies

Phoenix, AZ • On-site

Full-time

Posted 20 days ago

Job description

Overview:
Must-Have Technical / Functional Skills
  • Strong Contact Center domain experience
  • Hands-on expertise with Voice applications and IVR development
  • Proficiency in VXML, Java, GAAP, SQL, Groovy
  • Experience with Contact Center cloud products such as Five9, Microsoft, or Genesys
  • Good understanding of UI and API development for IVR applications
Roles & Responsibilities
  • Lead the core IVR product architecture, design, and build
  • Drive development and integration of voice and contact center solutions
  • Engage in IVR platform migration projects to cloud-based solutions (Five9, Microsoft, or Genesys)
  • Build and maintain UI and API layers for IVR applications to enhance customer experience
  • Collaborate with cross-functional teams (Product Owners, Business Analysts, QA, DevOps) to ensure seamless delivery
  • Provide technical leadership, mentorship, and best practices for IVR/contact center solution design
  • Troubleshoot and resolve complex issues in IVR/voice applications and ensure system reliability
  • Stay updated with emerging technologies in contact center domain and recommend adoption where beneficial
Good-to-Have Skills
  • Experience with SaaS-based IVR platforms
  • Knowledge of Cloud migration strategies
  • Familiarity with Agile/Scrum methodologies
  • Strong analytical and problem-solving skills
  • Excellent communication and stakeholder management skills

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