... Management System Configurations Experience in Configurations and Support for Call Center ... Ability to translate an idea or need into a completed solution or work product. Additional ...
... Management System Configurations Experience in Configurations and Support for Call Center ... Ability to translate an idea or need into a completed solution or work product. Additional ...
This position will directly support Pindrop voice recognition software used in PNCs IVR, Care ... Manage backlog and execution risks and mitigation thereof. Excellent communication and stakeholder ...
This position will directly support Pindrop voice recognition software used in PNCs IVR, Care ... Manage backlog and execution risks and mitigation thereof. Excellent communication and stakeholder ...
You will partner with product management, design, development, architecture, operations, and other ... Experience testing IVR, contact center, telephony, or customer communication platforms is highly ...
You will partner with product management, design, development, architecture, operations, and other ... Experience testing IVR, contact center, telephony, or customer communication platforms is highly ...
Senior Genesys Cloud Engineer
Cincinnati, OH · On-site
$55/hr
Responsible for the design, staging, configuration, implementation and support of IVR/ACD scripts ... Remains current on new products, services, protocols, and standards in support of mentioned ...
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Senior Genesys Cloud Engineer
Cincinnati, OH · On-site
$55/hr
Responsible for the design, staging, configuration, implementation and support of IVR/ACD scripts ... Remains current on new products, services, protocols, and standards in support of mentioned ...
Voice (IVR, ACD, call routing) * Digital channels (Chat, Email, SMS, Social, Bots) * Work on CRM ... Support SIT, UAT, and production readiness activities * Perform defect triage and requirement ...
Voice (IVR, ACD, call routing) * Digital channels (Chat, Email, SMS, Social, Bots) * Work on CRM ... Support SIT, UAT, and production readiness activities * Perform defect triage and requirement ...
Technical Lead
Columbus, OH · Remote
$96K - $181K/yr
... IVR and Voice Bot platforms within the Contact Center Technology organization. This role provides ... The Technical Lead partners closely with product, platform, voice, and operations teams to deliver ...
Technical Lead
Columbus, OH · Remote
$96K - $181K/yr
... IVR and Voice Bot platforms within the Contact Center Technology organization. This role provides ... The Technical Lead partners closely with product, platform, voice, and operations teams to deliver ...
EAS Operations Manager
Cleveland, OH · On-site
$62.68K - $76.70K/yr
... and the IVR Scheduling system. Essential Functions: The following duties are normal for this ... Complete and submit staff/site production and quality assurance reports monthly. Provide utility ...
EAS Operations Manager
Cleveland, OH · On-site
$62.68K - $76.70K/yr
... and the IVR Scheduling system. Essential Functions: The following duties are normal for this ... Complete and submit staff/site production and quality assurance reports monthly. Provide utility ...
... and the IVR Scheduling system. Essential Functions: The following duties are normal for this ... Complete and submit staff/site production and quality assurance reports monthly. Provide utility ...
... and the IVR Scheduling system. Essential Functions: The following duties are normal for this ... Complete and submit staff/site production and quality assurance reports monthly. Provide utility ...
CTI Application Developer
Columbus, OH · On-site
... management, reporting event correlation, agent desktop, Computer Telephony Integration, web ... Application Developers are expected to work closely with the entire IVR and CTI Development team ...
CTI Application Developer
Columbus, OH · On-site
... management, reporting event correlation, agent desktop, Computer Telephony Integration, web ... Application Developers are expected to work closely with the entire IVR and CTI Development team ...
Support sprint execution by managing dependencies and unblocking development across teams ... Troubleshoot production issues and support release cutovers and post-go-live stabilization
Support sprint execution by managing dependencies and unblocking development across teams ... Troubleshoot production issues and support release cutovers and post-go-live stabilization
Support sprint execution by managing dependencies and unblocking development across teams ... Troubleshoot production issues and support release cutovers and post-go-live stabilization
Support sprint execution by managing dependencies and unblocking development across teams ... Troubleshoot production issues and support release cutovers and post-go-live stabilization
Support sprint execution by managing dependencies and unblocking development across teams ... Troubleshoot production issues and support release cutovers and post-go-live stabilization
Support sprint execution by managing dependencies and unblocking development across teams ... Troubleshoot production issues and support release cutovers and post-go-live stabilization
Support sprint execution by managing dependencies and unblocking development across teams ... Troubleshoot production issues and support release cutovers and post-go-live stabilization
Support sprint execution by managing dependencies and unblocking development across teams ... Troubleshoot production issues and support release cutovers and post-go-live stabilization
Principal Platform Engineer- Customer Communication Orchestration
Cincinnati, OH · On-site
$129.50K - $173.70K/yr
... IVR, web, and cloud-based platforms to deliver seamless customer experiences across digital ... product managers to translate business requirements into technical specifications and system ...
Principal Platform Engineer- Customer Communication Orchestration
Cincinnati, OH · On-site
$129.50K - $173.70K/yr
... IVR, web, and cloud-based platforms to deliver seamless customer experiences across digital ... product managers to translate business requirements into technical specifications and system ...
Principal Platform Engineer- Customer Communication Orchestration
Cincinnati, OH · On-site +1
$129.50K - $173.70K/yr
... IVR, web, and cloud-based platforms to deliver seamless customer experiences across digital ... product managers to translate business requirements into technical specifications and system ...
Principal Platform Engineer- Customer Communication Orchestration
Cincinnati, OH · On-site +1
$129.50K - $173.70K/yr
... IVR, web, and cloud-based platforms to deliver seamless customer experiences across digital ... product managers to translate business requirements into technical specifications and system ...
Principal Platform Engineer- Customer Communication Orchestration
Cincinnati, OH · On-site +1
$129.60K - $173.80K/yr
... IVR, web, and cloud-based platforms to deliver seamless customer experiences across digital ... product managers to translate business requirements into technical specifications and system ...
Principal Platform Engineer- Customer Communication Orchestration
Cincinnati, OH · On-site +1
$129.60K - $173.80K/yr
... IVR, web, and cloud-based platforms to deliver seamless customer experiences across digital ... product managers to translate business requirements into technical specifications and system ...
... digital products and innovation, marketing, commerce, sales, and service. We are a team of ... Experience translating operational requirements into CCaaS capabilities (e.g., IVR/ACD, routing ...
... digital products and innovation, marketing, commerce, sales, and service. We are a team of ... Experience translating operational requirements into CCaaS capabilities (e.g., IVR/ACD, routing ...
... digital products and innovation, marketing, commerce, sales, and service. We are a team of ... Experience translating operational requirements into CCaaS capabilities (e.g., IVR/ACD, routing ...
... digital products and innovation, marketing, commerce, sales, and service. We are a team of ... Experience translating operational requirements into CCaaS capabilities (e.g., IVR/ACD, routing ...
... digital products and innovation, marketing, commerce, sales, and service. We are a team of ... Experience translating operational requirements into CCaaS capabilities (e.g., IVR/ACD, routing ...
... digital products and innovation, marketing, commerce, sales, and service. We are a team of ... Experience translating operational requirements into CCaaS capabilities (e.g., IVR/ACD, routing ...
... digital products and innovation, marketing, commerce, sales, and service. We are a team of ... Experience translating operational requirements into CCaaS capabilities (e.g., IVR/ACD, routing ...
... digital products and innovation, marketing, commerce, sales, and service. We are a team of ... Experience translating operational requirements into CCaaS capabilities (e.g., IVR/ACD, routing ...
Ivr Product Manager information
What are the key skills and qualifications needed to thrive as an IVR Product Manager, and why are they important?
To thrive as an IVR Product Manager, you need a solid background in product management, knowledge of voice technology, and experience with customer journey mapping, typically supported by a degree in business, computer science, or a related field. Familiarity with IVR platforms, contact center solutions, UX/UI principles, and agile project management tools is crucial, and certifications like PMP or Scrum Master can be advantageous. Strong communication, analytical thinking, and cross-functional leadership are standout soft skills for this role. These competencies ensure that IVR solutions are user-centric, technologically robust, and aligned with business goals, driving customer satisfaction and operational efficiency.
How does an IVR Product Manager typically collaborate with cross-functional teams to enhance customer experience?
As an IVR Product Manager, you’ll work closely with engineering, UX/UI designers, customer support, and business analysts to refine and optimize interactive voice response systems. Regular collaboration involves gathering user feedback, analyzing call flow data, and prioritizing feature updates based on both technical feasibility and business value. Effective communication and project management skills are essential, as you’ll often be the bridge between technical teams and non-technical stakeholders to ensure the IVR system aligns with organizational goals and delivers a seamless customer experience.
What is an IVR Product Manager?
An IVR Product Manager is responsible for overseeing the development, implementation, and optimization of Interactive Voice Response (IVR) systems within an organization. They work closely with cross-functional teams, including engineering, design, customer support, and business stakeholders, to create IVR solutions that enhance customer experience and achieve business goals. Their role involves gathering requirements, creating product roadmaps, analyzing user feedback, and ensuring the IVR system is efficient, reliable, and meets regulatory standards. Additionally, they monitor performance metrics and continuously look for ways to improve the IVR product.
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Posted 22 days ago
Job description
Company Description
E*Pro Consulting service offerings include contingent Staff Augmentation of IT professionals, Permanent Recruiting and Temp-to-Hire. In addition, our industry expertise and knowledge within financial services, Insurance, Telecom, Manufacturing, Technology, Media and Entertainment, Pharmaceutical, Health Care and service industries ensures our services are customized to meet specific needs. For more details please visit our website www.epro-tech.com.
Job Description
Job Title: IVR Application support (Avaya & Linux)
Location: Cleveland, OH
Duration: Full Time
Job Description:
Roles and Responsibilities:
6-7 years of Experience in Avaya IVR Development, Configuring and troubleshooting IVR applications, Configuring Voice Protal Maagement Systems
Experience in Operations and Implementation Inbound and Outbound voice applications on Avaya Platform like Avaya Dialog Designer, Avaya Voice Portal/Experience Portal.
Demonstrated abilities in Integration of IVR application with database and Web Services
Strong problem solving and technical Skills coupled with confident decision making enabling effective solutions leading to high customer satisfaction
Experience in installation of IVR Systems like Avaya Voice Portal and Voice Portal Management System Configurations
Experience in Configurations and Support for Call Center Technologies like Nice, Verint System
Maintenance and trouble shooting the Avaya and Genesys Call Routing system
Experience understanding of Call Vectors and deployment of Call Flows
Experience Scheduling Backups and performance tuning.
Knowledge in integrating IVR with telephony interfaces (ACD and Genesys CTI).
Must have skills:
Linux, Unix
Development and Support Mix and Experience in Installation and configurations
Avaya Voice Portal 5.2 / Experience Portal 6-7,
Genesys CTI, Oracle DB,
Strong technical, logical, and analytical skills.
Strong team player and cooperative skills. H3
Nice to have skills:
Advanced analytical, conceptual, and problem-solving abilities
Strong written and oral communication skills
Proven ability and initiative to learn and research new concepts, ideas, and technologies quickly
Ability to work in a team-oriented, collaborative environment.
Ability to translate an idea or need into a completed solution or work product.
Additional Information
All your information will be kept confidential according to EEO guidelines.