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Ivr Developer Jobs in Pennsylvania (NOW HIRING)

Delphi-US

Lead Cloud Contact Center Architect

Middletown, PA · On-site

$53.25 - $73/hr

... IVR to agents. * Strong understanding of PCI compliance and delegation to cloud service providers. * Proficiency in Microsoft 365 (Teams, Word, Excel, PowerPoint) and Azure DevOps Testing Module.

1 point system

Snowflake Engineer

Pittsburgh, PA · On-site

$111K - $133K/yr

... IVR platforms) into Snowflake, and transforming it into trusted, consumable datasets for Power BI, APIs, and AI-driven solutions. Key Responsibilities Data Ingestion (Primary Focus) * Design and ...

Forhyre

Test Automation - Manager

Philadelphia, PA · On-site

$46.50 - $61.25/hr

... bot/IVR Testing, Automation Testing - UFT / QTP, Botium Testing tool, Chatbot Testing ... Drive the adoption of best software engineering practices including CI/CD and automated testing.

PNC

Software Engineer Principal

Pittsburgh, PA · On-site

$131K - $175K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Principal Software Engineer within PNC's Contact center technology organization, you will be ... IVR Systems o Agent Desktop Platforms o HR and Workforce Systems o Reporting and Analytics ...

Sitel Corp.

CCaaS Senior Engineer

Indiana, PA · On-site

$90 - $120/hr

We are expanding our elite CCaaS engineering team, and we're looking for exceptional talent to join ... Knowledge of Contact Center technologies - IVR, SIP trunking, telephony, ACD, WFM, and CRM ...

CardWorks

Lead, Site Reliability Engineer

Pittsburgh, PA · On-site

$162K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... IVR, live agent, and external agency management. Essential Functions: * Establish the SRE operating ... model (service onboarding, engagement model, governance, reliability reviews, production readiness ...

CardWorks

Lead, Site Reliability Engineer

Pittsburgh, PA · On-site

$55.25 - $73.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... IVR, live agent, and external agency management. Essential Functions: * Establish the SRE operating ... model (service onboarding, engagement model, governance, reliability reviews, production readiness ...

CardWorks

Lead, Site Reliability Engineer

Pittsburgh, PA · On-site

$55.25 - $73.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... IVR, live agent, and external agency management. Essential Functions: * Establish the SRE operating ... model (service onboarding, engagement model, governance, reliability reviews, production readiness ...

CardWorks

Lead, Site Reliability Engineer

Pittsburgh, PA · On-site

$53.25 - $70.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... IVR, live agent, and external agency management. Essential Functions: * Establish the SRE operating ... model (service onboarding, engagement model, governance, reliability reviews, production readiness ...

PNC

Software Engineer Principal (Genesys Cloud)

Pittsburgh, PA · On-site

$131K - $175K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Software Engineer Principal (Genesys Cloud) is responsible for the design, development ... o IVR / call flow design o Routing, queues, and workforce management concepts o Data Actions and ...

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Ivr Developer information

What is an IVR developer?

An IVR Developer is responsible for designing, developing, and maintaining Interactive Voice Response (IVR) systems that automate customer interactions over the phone. They work with telephony technologies, scripting languages, and APIs to create voice-driven applications that handle tasks like call routing, authentication, and self-service options. IVR Developers collaborate with business teams to gather requirements and ensure the system meets customer needs while integrating with backend databases or CRM systems. Strong knowledge of VoIP, SIP protocols, and IVR tools like Genesys, Avaya, or Twilio is often required.

What does an IVR developer do?

IVR Developers typically spend their days designing, coding, and testing interactive voice response applications tailored to meet specific business requirements. They collaborate closely with business analysts, QA testers, and system administrators to ensure seamless integration with existing infrastructure and optimal user experience. Daily tasks often include troubleshooting issues, optimizing call flows, maintaining documentation, and implementing updates based on user feedback or new features. This role frequently involves analyzing call data and user interactions to identify areas for improvement and deliver high-quality voice solutions.

What are the key skills and qualifications needed to thrive as an IVR developer?

To thrive as an IVR Developer, you need a solid background in software development, strong knowledge of telephony systems, and experience with scripting or programming languages such as VXML, Java, or Python—often supported by a degree in computer science or a related field. Familiarity with IVR platforms like Genesys, Avaya, or Cisco, as well as an understanding of APIs and speech recognition technologies, are frequently required; relevant certifications in these platforms can be advantageous. Strong problem-solving abilities, effective communication, and attention to detail are essential soft skills for this role. These competencies ensure the development of reliable, user-friendly IVR systems and enable effective collaboration with cross-functional teams to meet business needs.

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For Ivr Developer jobs in Pennsylvania, the most frequently searched job titles are:

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Ivr Developer jobs near you
Infographic showing various Ivr Developer job openings in Pennsylvania as of August 2026, with employment types broken down into 77% Full Time, 10% Part Time, and 13% Contract. Highlights an 80% Physical, 6% Hybrid, and 14% Remote job distribution.

Lead Cloud Contact Center Architect

Delphi-US

Middletown, PA • On-site

$53.25 - $73/hr

Other

Re-posted 6 days ago

Job description

Job Title: Lead Cloud Contact Center Architect (Contract) - Job#5804
Location: Hybrid - Middletown, PA
Description of Duties
  • Design and implement voice and contact center solutions, including Natural Language IVR and agent assist voice capabilities.
  • Lead migration from on-premises to cloud-hosted contact center environments (CCaaS) within a PCI-compliant framework.
  • Develop, document, and support configuration and integration of contact center solutions with CRM, IVR, ChatBot, and related enterprise systems.
  • Centralize scripting, routing, recording, and CRM integrations across the contact center platform.
  • Serve as Lead Unified Communications Solution Architect-conduct discovery sessions, develop modern UC and contact center solutions, and produce low-level designs aligned with best practices.
  • Design and maintain detailed cloud network and VDI agent architectures that support PCI compliance and enterprise scalability.
  • Create and maintain architecture roadmaps and high-level designs for IVR and contact center environments.
  • Fully document all technical and functional designs, diagrams, test plans, and best practices in accordance with our client's standards.
  • Collaborate effectively with technology teams, business stakeholders, vendors, and project sponsors.
  • Lead and contribute to project activities for enterprise system initiatives.
  • Work independently while adhering to our client's standards, policies, and procedures.
Minimum Experience
  • 10+ years' experience designing, building, and managing high-volume contact centers.
  • 1+ years' experience with Microsoft Dynamics Contact Center and Azure Communication Services.
  • 1+ years' experience developing AI-driven Natural Language IVR or ChatBot solutions (e.g., Copilot Studio).
  • Experience with at least two CTI integrations with Microsoft Dynamics CE or comparable CRM platforms.
  • Proven expertise in omnichannel design, including context passing from IVR to agents.
  • Strong understanding of PCI compliance and delegation to cloud service providers.
  • Proficiency in Microsoft 365 (Teams, Word, Excel, PowerPoint) and Azure DevOps Testing Module.
  • Equivalent education and experience combinations will be considered.
Desired Skill Set
  • 4+ years' experience building and maintaining Cisco Cloud WebEx Contact Center or on-prem Cisco Contact Center, including natural language IVR solutions.
  • 2+ years' hands-on experience with Nuance IVR preferred.
  • Experience migrating from on-prem to cloud-based contact center platforms.
  • Strong knowledge of networking principles (DNS, QoS, DHCP, UDP).
  • Familiarity with Enterprise Business Solutions (e.g., SAP) and ITIL/ITSM methodologies.
Certifications / Education
  • Bachelor's degree in Business Management or Information Systems (or equivalent combination of education and experience).
Engagement Requirements
  • Candidates must be based in the continental United States.
  • Role is primarily remote, with periodic onsite requirements for onsite
  • Onsite presence expected for:
  • Quarterly meetings (1 week per quarter)
  • Orientation and equipment pickup (1 full day, non-reimbursable travel)
  • Post go-live support (rotating 1-2 week onsite shifts over a 6-month period)
  • No additional travel compensation for candidates within a 3-hour commuting distance.
    About Delphi-US
    Delphi-US is a national recruiting firm based in Newport, Rhode Island. We specialize in IT, Engineering and Professional Staffing services for organizations across the United States of America. Our mission is simple: We are Peacemakers in the Talent War. Delphi attracts our nation's best and brightest Technical & Professional Talent and position our nation's finest employers to further their competitive advantages. We accomplish this with a proprietary skill-based and cultural matching process that results in higher qualified submissions, hiring with purpose, and employer/employee mutual success. You'll find our team is supremely experienced, friendly, professional and ready to advocate on your behalf. Armed with best in class talent, Delphi has an indelible understanding of employer expectations and we deliver lasting results.

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