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Ivr Consultant Jobs (NOW HIRING)

Sonsoft Inc

Avaya Genesys Consultant

New York, NY

Experience on working on Java/Websphere based custom application for IVR * Avaya Experience Portal ... Experience and desire to work in a management consulting environment that requires regular travel ...

Brillio

Consultant - R01566311

Saint Louis, MO · Remote

$52.50 - $67.75/hr

Consultant Primary Skills * Typescript, NodeJS, Nestjs, CI/CD Pipeline, Oracle RDBMS, Mongo, Kafka ... Build and enhance IVR and self-service workflows using Amazon Connect and Amazon Lex. * Develop ...

Brillio

Consultant - R01566311

Saint Louis, MO · On-site +1

$49.75 - $64.50/hr

Consultant Primary Skills * Typescript, NodeJS, Nestjs, CI/CD Pipeline, Oracle RDBMS, Mongo, Kafka ... IVR and self-service experiences. The ideal candidate will have strong expertise in Node.js, AWS ...

Brillio

Consultant - R01566311

Saint Louis, MO · On-site

$49.75 - $64.50/hr

Consultant Primary Skills * Typescript, NodeJS, Nestjs, CI/CD Pipeline, Oracle RDBMS, Mongo, Kafka ... Build and enhance IVR and self-service workflows using Amazon Connect and Amazon Lex. Develop ...

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Ivr Consultant information

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How much do ivr consultant jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for ivr consultant in the United States is $41.55, according to ZipRecruiter salary data. Most workers in this role earn between $29.33 and $49.52 per hour, depending on experience, location, and employer.

What does an IVR consultant do?

An IVR (Interactive Voice Response) Consultant specializes in designing, implementing, and optimizing phone-based automated systems that interact with callers through voice and keypad inputs. Their responsibilities include analyzing business requirements, creating call flow designs, integrating IVR systems with databases and CRM platforms, and ensuring a seamless customer experience. IVR Consultants also troubleshoot system issues, recommend improvements, and may assist in selecting the right IVR technology for an organization.

What are the key skills and qualifications needed to thrive as an IVR consultant?

To thrive as an IVR Consultant, you need expertise in telephony systems, voice user interface design, and a strong background in computer science or a related field. Familiarity with IVR platforms (such as Genesys, Avaya, or Cisco), scripting languages, and experience with speech recognition technologies are typically required. Excellent communication, problem-solving abilities, and project management skills help you effectively translate client needs into efficient IVR solutions. These skills ensure the delivery of user-friendly, reliable IVR systems that enhance customer experience and operational efficiency.

What are some typical challenges IVR consultants face when implementing new systems for clients?

IVR Consultants often encounter challenges such as integrating new IVR solutions with legacy systems, ensuring seamless user experience, and meeting diverse client requirements. Balancing technical constraints with user-friendly design can be complex, especially when tailoring call flows for different industries. Additionally, IVR Consultants must stay updated on evolving telephony technologies and best practices to provide effective and scalable solutions. Frequent collaboration with IT teams, project managers, and stakeholders is essential to overcome these obstacles and deliver successful implementations.

What is the difference between Ivr Consultant vs Call Center Agent?

AspectIvr ConsultantCall Center Agent
CredentialsTechnical knowledge, certifications in telephony or VoIPBasic communication skills, customer service training
Work EnvironmentDesigning and implementing IVR systems, working with IT teamsHandling inbound/outbound calls, customer interactions
Industry UsageTelecommunications, IT services, software companiesCustomer service, sales, support centers

While both roles involve communication technology, an Ivr Consultant focuses on designing and optimizing interactive voice response systems, requiring technical expertise. In contrast, a Call Center Agent primarily handles customer calls, emphasizing communication skills and customer service. Understanding these differences helps clarify career paths and employer expectations in the industry.

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Ivr Consultant jobs near you
Infographic showing various Ivr Consultant job openings in the United States as of September 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 88% Full Time, 7% Part Time, and 3% Contract. Highlights an 76% Physical, 3% Hybrid, and 21% Remote job distribution, with an average salary of $86,430 per year, or $41.6 per hour.

Five9 Solutions Architect- 15+ yrs- New York, United States- Onsite

Manhattan, NY • On-site

iMedhas Consulting Services
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Job description

Job Description :

Job Title: Five9 Contact Center ConsultantLocation: US Office – New YorkEmployment Type: Sub-contractorExperience Level: 10–12+ YearsRole OverviewWe are seeking an analytical and technical Five9 Consultant to lead the deployment, customization, and optimization of enterprise cloud contact center solutions. You will collaborate with business stakeholders, IT partners, and customer service teams to translate operational goals into scalable cloud infrastructure, handling end-to-end implementation across IVR development, CRM integrations, and performance tuning.Key ResponsibilitiesSolution Design & Implementation: Lead discovery sessions to design scalable Five9 contact center architectures and multi-channel routing strategies. Build, test, and optimize complex inbound/outbound IVR scripts, Interactive Virtual Assistants (IVAs), and call distribution strategies. Configure WFO, QM, and WFM tools to optimize staffing.System Integration & Technical Delivery: Architect and configure seamless integrations between Five9 and enterprise CRMs (Salesforce, ServiceNow, Zendesk, or Microsoft Dynamics). Utilize Five9 REST/SOAP APIs and webhooks for proprietary database integration. Validate VoIP/WebRTC setups, SIP trunking, bandwidth, and firewall configurations.Analytics, Administration & Support: Design custom real-time dashboards and historical reporting frameworks to measure key metrics (SLA, CSAT, AHT). Provide Tier 3 support and hypercare troubleshooting to resolve configuration, carrier, or integration issues post-launch.Qualifications & ExperienceExperience: 10 to 12+ years in Contact Center as a Service (CCaaS) or UCaaS deployments, with at least 5 years of direct hands-on experience implementing or managing the Five9 platform.Education: Bachelor’s degree in Computer Science, Information Systems, Telecommunications, or equivalent practical experienceTechnical Competencies:Deep understanding of ACD, skills-based routing, and IVR visual script variablesProficiency in JSON, XML, REST/SOAP APIs, JavaScript, and web integration conceptsStrong grasp of VoIP protocols, SIP signaling, WebRTC, and network architectureCertifications & Skills: Five9 Certified Implementation Partner or Platform Administrator credentials preferred (CCaaS/Salesforce certifications a plus). Strong consultative, communication, and multi-layer troubleshooting skills

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