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Ivr Consultant Jobs (NOW HIRING)

TestingXperts

Openings on IVR Developer

Middletown, NJ

$49.75 - $64/hr

My name is Suneetha from Testing Xperts, we are a global staffing, consulting and technology ... IVR Developer Location: Alpharetta, GA/Middle town, NJ Duration: 6 to 12 months Interview: Phone ...

InterSources Inc

IVR Automation Test Engineer

San Jose, CA · On-site

$54 - $71.25/hr

InterSources Inc is a Small Business Enterprise specializing in providing IT Consulting, IT Staffing Solutions, and Software solutions. They are seeking an IVR Automation Test Engineer to ensure the ...

USM

Senior IVR Project Manager

Omaha, NE · On-site

... Consulting and IT Infrastructure. Our other offerings include modified solutions and ... Senior Project Manager / IVR IVR Technology experience is necessary and SalesForce is a major PLUS.

Avahi

Contact Center CX Consultant

Conduct current-state assessments of customer contact center environments, including IVR trees ... Experience in a consulting, professional services, or systems integrator environment Preferred ...

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Ivr Consultant information

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How much do ivr consultant jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for ivr consultant in the United States is $41.55, according to ZipRecruiter salary data. Most workers in this role earn between $29.33 and $49.52 per hour, depending on experience, location, and employer.

What does an IVR consultant do?

An IVR (Interactive Voice Response) Consultant specializes in designing, implementing, and optimizing phone-based automated systems that interact with callers through voice and keypad inputs. Their responsibilities include analyzing business requirements, creating call flow designs, integrating IVR systems with databases and CRM platforms, and ensuring a seamless customer experience. IVR Consultants also troubleshoot system issues, recommend improvements, and may assist in selecting the right IVR technology for an organization.

What are the key skills and qualifications needed to thrive as an IVR consultant?

To thrive as an IVR Consultant, you need expertise in telephony systems, voice user interface design, and a strong background in computer science or a related field. Familiarity with IVR platforms (such as Genesys, Avaya, or Cisco), scripting languages, and experience with speech recognition technologies are typically required. Excellent communication, problem-solving abilities, and project management skills help you effectively translate client needs into efficient IVR solutions. These skills ensure the delivery of user-friendly, reliable IVR systems that enhance customer experience and operational efficiency.

What are some typical challenges IVR consultants face when implementing new systems for clients?

IVR Consultants often encounter challenges such as integrating new IVR solutions with legacy systems, ensuring seamless user experience, and meeting diverse client requirements. Balancing technical constraints with user-friendly design can be complex, especially when tailoring call flows for different industries. Additionally, IVR Consultants must stay updated on evolving telephony technologies and best practices to provide effective and scalable solutions. Frequent collaboration with IT teams, project managers, and stakeholders is essential to overcome these obstacles and deliver successful implementations.

What is the difference between Ivr Consultant vs Call Center Agent?

AspectIvr ConsultantCall Center Agent
CredentialsTechnical knowledge, certifications in telephony or VoIPBasic communication skills, customer service training
Work EnvironmentDesigning and implementing IVR systems, working with IT teamsHandling inbound/outbound calls, customer interactions
Industry UsageTelecommunications, IT services, software companiesCustomer service, sales, support centers

While both roles involve communication technology, an Ivr Consultant focuses on designing and optimizing interactive voice response systems, requiring technical expertise. In contrast, a Call Center Agent primarily handles customer calls, emphasizing communication skills and customer service. Understanding these differences helps clarify career paths and employer expectations in the industry.

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For Ivr Consultant jobs, the most frequently searched job titles are:

Ivr Consultant jobs near you
Infographic showing various Ivr Consultant job openings in the United States as of September 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 88% Full Time, 7% Part Time, and 3% Contract. Highlights an 76% Physical, 3% Hybrid, and 21% Remote job distribution, with an average salary of $86,430 per year, or $41.6 per hour.

Openings on IVR Developer

Middletown, NJ

TestingXperts
IT Services • 1 - 5K employees
Learn more about TestingXpertsexternal

$49.75 - $64/hr

Full-time

Re-posted 25 days ago

Job description

Company Description

Greetings for the day!
My name is Suneetha from Testing Xperts, we are a global staffing, consulting and technology solutions company, offering industry-specific solutions to our fortune 500 clients and worldwide corporations.

Job Description

Title: IVR Developer

Location: Alpharetta, GA/Middle town, NJ

Duration: 6 to 12 months

Interview: Phone and Skype

Job description:-

Experience with DTMF and Speech applications

Expert level experience developing IVR applications (note level of complexity)

Speech Grammar Development skills

Experience developing IVR / Speech applications using GVP Studio, VXML, and Java

Experience with Nuance ASR or TTS

Interpret and analyze business requirements to identify risks and design appropriate solutions

Develop and assess the capabilities and limitations of the applications and technologies and recommend alternatives and solutions

Provide guidance for business decisions from a technical perspective on such issues as performance, scalability, reliability, and security

Collaborate with project team members to provide input to design specifications related to speech application.

Develop simple grammars for speech applications

Understand differences between types of grammars (list, pattern, etc.), benefits and when each is appropriate to maximize accuracy for a given dialog

3 to 5 years' experience in VoiceXML IVR technologies.

3 to 5 years' experience in Advanced Speech Recognition solution design and development.

1+ year experience in grammar design, development (ABNF, GRXML), and testing.

3+ years' experience in speech tuning and grammar analysis.

VXML, SSML, XML, JAVA, J2EE

Proficient written and verbal skills.

Strong understanding of Natural Language design and Directed Dialogue design techniques for speech applications

Strong knowledge of various speech engine capabilities and tuning concepts

Ideal candidate will have experience with Nuance and/or IBM WVS speech engines/tools

Qualifications

Graduation

Additional Information

All your information will be kept confidential according to EEO guidelines.

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