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Itso Jobs (NOW HIRING)

ITSO Sr. Program Manager

Durham, NC · On-site

$112K - $112K/yr

Be You Duke University's IT Security Office (ITSO) is seeking a skilled Senior Program Manager to help shape, communicate, and advance Duke's cybersecurity strategy. This role focuses on quantifying ...

ITSO Sr. Program Manager

Durham, NC

$112K - $112K/yr

Be You Duke University's IT Security Office (ITSO) is seeking a skilled Senior Program Manager to help shape, communicate, and advance Duke's cybersecurity strategy. This role focuses on quantifying ...

IT Project Manager - TS

Washington, DC · On-site

$111K - $131K/yr

ITSO IMT is responsible for managing multiple IT projects/initiatives across the organization using the Agile and Waterfall methodology. The employee must utilize their IT expertise coordinating ...

Apply Early

IT Project Manager - TS

Washington, DC · On-site

$105K - $124K/yr

ITSO IMT is responsible for managing multiple IT projects/initiatives across the organization using the Agile and Waterfall methodology. The employee must utilize their IT expertise coordinating ...

IT Project Manager - TS

Washington, DC

$105K - $124K/yr

ITSO IMT is responsible for managing multiple IT projects/initiatives across the organization using the Agile and Waterfall methodology. The employee must utilize their IT expertise coordinating ...

IT Project Manager - TS

Washington, DC · On-site

$111K - $131K/yr

ITSO IMT is responsible for managing multiple IT projects/initiatives across the organization using the Agile and Waterfall methodology. The employee must utilize their IT expertise coordinating ...

Apply Early

IT Project Manager - TS

Washington, DC

$105K - $124K/yr

ITSO IMT is responsible for managing multiple IT projects/initiatives across the organization using the Agile and Waterfall methodology. The employee must utilize their IT expertise coordinating ...

IT Project Manager - TS

Washington, DC · On-site

$105K - $124K/yr

ITSO IMT is responsible for managing multiple IT projects/initiatives across the organization using the Agile and Waterfall methodology. The employee must utilize their IT expertise coordinating ...

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Itso information

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$62.5K

$98K

$169.5K

How much do itso jobs pay per year?

As of Jul 4, 2026, the average yearly pay for itso in the United States is $97,965.00, according to ZipRecruiter salary data. Most workers in this role earn between $77,500.00 and $104,000.00 per year, depending on experience, location, and employer.

What is the difference between Itso vs Data Entry Clerk?

AspectItsoData Entry Clerk
Required CredentialsTypically no formal degree, but certifications in data management or IT helpfulHigh school diploma or equivalent; certifications in data entry or office software beneficial
Work EnvironmentOffice or remote, often in IT or data management teamsOffice setting, often in administrative or clerical departments
Employer & Industry UsageUsed in IT, data management, and tech companiesCommon in administrative, healthcare, finance, and retail sectors

Itso and Data Entry Clerk roles share similarities in data handling and office environments, but Itso often involves more technical data management tasks, while Data Entry Clerks focus on inputting information accurately. Both roles are essential in organizations that handle large data volumes, with overlapping skills but different industry applications.

What are ITSO professionals?

ITSO stands for Information Technology Security Officer. ITSO professionals are responsible for overseeing, implementing, and maintaining an organization's information security policies and procedures. They ensure that sensitive data is protected from unauthorized access, cyber threats, and other security risks. ITSO professionals also help develop security strategies, conduct risk assessments, and provide guidance to staff on best security practices.

What are the key skills and qualifications needed to thrive as an IT Support Officer (ITSO), and why are they important?

To thrive as an IT Support Officer (ITSO), you need a solid understanding of computer hardware, operating systems, network troubleshooting, and typically a relevant IT diploma or degree. Familiarity with ticketing systems, remote support tools, and certifications like CompTIA A+ or Microsoft Certified IT Professional (MCITP) is often expected. Strong problem-solving abilities, patience, and effective communication skills help ITSOs deliver excellent technical support and build positive user relationships. These skills are vital for quickly resolving IT issues, minimizing downtime, and ensuring smooth business operations.

What are some common challenges faced by IT Support Officers (ITSO) when supporting end-users, and how can these be managed effectively?

IT Support Officers often encounter challenges such as managing high volumes of support requests, addressing issues with varying levels of technical complexity, and communicating effectively with users who may have limited technical knowledge. To manage these challenges, it's important to prioritize tickets based on urgency, stay up-to-date with troubleshooting procedures, and develop strong communication skills to explain solutions clearly. Building good relationships with both the IT team and end-users can also help streamline support and prevent recurring issues.
More about Itso jobs
Infographic showing various Itso job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 69% Physical, and 31% Remote job distribution, with an average salary of $97,965 per year, or $47.1 per hour.
ITSO Sr. Program Manager

ITSO Sr. Program Manager

Duke University

Durham, NC • On-site

$112K - $112K/yr

Full-time

Medical, Retirement

Posted 25 days ago


Duke University rating

6.7

Company rating: 6.7 out of 10

Based on 55 frontline employees who took The Breakroom Quiz

446th of 544 rated colleges and universities


Job description

Be You
Duke University's IT Security Office (ITSO) is seeking a skilled Senior Program Manager to help shape, communicate, and advance Duke's cybersecurity strategy. This role focuses on quantifying, contextualizing, and managing cyber risk across Duke University. You will partner closely with leadership, including the CISO and other Security Office leaders, to craft and communicate standards, practices, and program direction.
This position is ideal for someone who thrives in a fast-paced, analytical environment and enjoys translating complex information into clear guidance for diverse audiences. While prior security experience is helpful, candidates with strong backgrounds in analytics, risk, or strategic program management are encouraged to apply.
Minimum Requirements
• Bachelor's degree in a related field plus 3 or more years of experience in security, audit, analytics, or related areas.
OR
• 5+ years of combined education/experience in a related field.
Preferred Qualifications
• Certifications such as SANS/GIAC, CISSP, CISA, CISM.
• Experience with cybersecurity, risk analytics, or security program development.
• Proficiency with quantitative and qualitative analysis supporting data-driven decisions.
Other Requirements
• Strong verbal, written, and analytical communication skills.
• Ability to collaborate across diverse teams and influence through clarity and insight.
• Ability to work independently and in team settings on complex, fast-moving projects.
Be Bold
As Senior Program Manager, you will help drive the strategic maturity of Duke's information security program guided by the CI Security Critical Controls. This means providing insight into cyber risk trends, enabling data-driven decision-making, and ensuring the security program evolves with the regulatory landscape, including NIST SP 800-171.
• Assess the cyber risk landscape using metrics dashboards and advise on enhancements to improve clarity and risk quantification.
• Advise on development of inventory, tracking, and measurement tools, including dashboards covering accounts, devices, servers, network activity, websites, and adoption of key controls such as MFA, endpoint management, patching, and automated IP blocking.
• Identify strategic priorities for ITSO initiatives based on metrics, analysis, potential impact, and risk.
• Provide briefings to the security community, highlighting trends and implications for operational and strategic decisions.
• Lead project work to align the program with actionable industry best practices.
• Manage embedded security roles to ensure alignment with program priorities.
• Develop materials articulating policies, positions, and security guidance.
• Create innovative approaches to enhance the efficiency and value of ITSO's risk management programs-including vendor reviews.
• Coordinate response efforts on cross-functional issues involving groups such as Privacy and Audit, the Duke Health Information Security Office, and other departmental IT groups.
Supervisory Responsibilities
• Manage a team of 3-7 direct reports, 5 indirect reports, and graduate student interns.
• Perform all aspects of staff management including hiring, performance management, professional development, recognition, and staffing alignment for services provided by the team.
Choose Duke
Join an innovative, mission-driven security organization supporting a world-class research university. At Duke, your work will directly enhance the resilience of the institution while contributing to a collaborative and intellectually rich environment.
Why Duke?
• Reputation: Duke is a global leader in research, education, and cybersecurity, offering an environment committed to excellence.
• Professional Growth: Opportunities to shape strategy, influence outcomes, and work with cutting-edge technologies.
• Work-Life Balance: A supportive culture that values flexibility and well-being.
• Benefits: A competitive benefits package including health insurance, retirement plans, and additional perks.
Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions:
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

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About Duke University

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Duke is regarded as one of America's leading research universities. Located in Durham, North Carolina, Duke is positioned in the heart of the Research Triangle, which is ranked annually as one of the best places in the country to work and live. Duke has more than 15,000 students who study and conduct research in its 10 undergraduate, graduate, and professional schools. With about 40,000 employees, Duke is the third largest private employer in North Carolina, and it now has international programs in more than 150 countries.

Industry

Colleges, universities, and professional schools and hospitals

Company size

10,000+ Employees

Headquarters location

Durham, NC, US