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Itsm Jobs in Nevada (NOW HIRING)

Fusion HCR

Network Engineer II

Las Vegas, NV · On-site

Experience working in a highly regulated environment (MICS, PCI, SOX) * Training and experience with ITSM practices * Thorough knowledge of LAN/WAN systems and complexities surrounding large-scale ...

Switch

Client Support Technician I

Las Vegas, NV · On-site

$20.50 - $28.25/hr

Experience with CRM or ITSM tools such as Salesforce or similar platforms. * Foundational understanding of network topologies and power or cooling services. * CompTIA A+, Network+, Security+, or ...

Switch, Inc.

Client Support Technician I

Las Vegas, NV · On-site +1

$20.50 - $28.25/hr

Experience with CRM or ITSM tools such as Salesforce or similar platforms. * Foundational understanding of network topologies and power or cooling services. * CompTIA A+, Network+, Security+, or ...

Boyd Gaming

Identity & Access Manager

Las Vegas, NV · On-site

Experience with ServiceNow ITSM * Experience with Workday (HCM/FINS) * Experience managing a hybrid geographically diverse team Education Requirements * A bachelor's degree in computer science ...

Eaton Corporation

Site Infrastructure Specialist

Reno, NV · On-site

$84 - $123/hr

Follow IT Service Management (ITSM): asset management, change management, incident management, request management, problem management, and project management processes to serve end users and maintain ...

Eaton

Site Infrastructure Specialist

Reno, NV · On-site

$84K - $123K/yr

Process • Follow IT Service Management (ITSM): asset management, change management, incident management, request management, problem management, and project management processes to serve end users ...

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All JobsItsm JobsItsm Jobs in Nevada

Itsm information

See Nevada salary details

$32.6K

$76.7K

$133.4K

How much do itsm jobs pay per year?

As of Aug 22, 2026, the average yearly pay for itsm in Nevada is $76,703.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,500.00 and $100,300.00 per year, depending on experience, location, and employer.

What is ITSM?

ITSM stands for Information Technology Service Management. It refers to the set of policies, processes, and procedures that organizations use to design, deliver, manage, and improve the way IT services are provided to customers. ITSM focuses on aligning IT services with the needs of the business to ensure value delivery and consistent service quality. Popular ITSM frameworks include ITIL (Information Technology Infrastructure Library), which provides best practices for IT service management.

What are the key skills and qualifications needed to thrive as an IT Service Management (ITSM) professional?

To thrive as an IT Service Management (ITSM) professional, you need a solid understanding of ITIL frameworks, service delivery processes, and incident or change management, often backed by a relevant degree or ITIL certification. Familiarity with ITSM tools like ServiceNow, BMC Remedy, or Jira Service Management is typically required. Excellent problem-solving, communication, and customer service skills help you effectively interact with stakeholders and resolve issues. These competencies ensure efficient service operations, high user satisfaction, and alignment of IT services with organizational goals.

How does an ITSM professional typically collaborate with other departments to improve service delivery?

ITSM professionals frequently work cross-functionally, coordinating with teams such as development, operations, and business units to ensure IT services align with organizational needs. They facilitate communication through regular meetings, service reviews, and incident management processes to identify and resolve issues quickly. By acting as a bridge between technical and non-technical teams, ITSM professionals help streamline workflows, minimize downtime, and improve overall service quality. This collaborative approach is essential for maintaining high customer satisfaction and driving continual service improvement.

What is the difference between Itsm vs Service Desk Analyst?

AspectItsmService Desk Analyst
CertificationsITIL, Service Management certificationsITIL, Service Desk certifications often preferred
Work EnvironmentIT service management teams, enterprise IT departmentsHelp desks, support centers, customer service environments
Industry UsageIT service providers, large organizationsIT support, customer service roles across industries
Primary FocusManaging IT services, incident and problem managementHandling user requests, troubleshooting, incident resolution

While both Itsm and Service Desk Analyst roles involve IT support, Itsm refers to the broader IT Service Management framework and processes, whereas a Service Desk Analyst primarily focuses on user support and incident resolution within that framework. The Service Desk Analyst role is often a component of an Itsm strategy, making them closely related but distinct in scope.

What are ITSM jobs?

ITSM jobs involve managing and delivering IT services within an organization, focusing on processes like incident management, problem management, and service request fulfillment. These roles often require knowledge of IT frameworks such as ITIL and skills in service management tools, with common positions including Service Desk Analyst, IT Support Specialist, and IT Service Manager.

What are the most commonly searched types of Itsm jobs in Nevada?

The most popular types of Itsm jobs in Nevada are:

What are popular job titles related to Itsm jobs in Nevada?

For Itsm jobs in Nevada, the most frequently searched job titles are:

What job categories do people searching Itsm jobs in Nevada look for?

The top searched job categories for Itsm jobs in Nevada are:

What cities in Nevada are hiring for Itsm jobs?

Cities in Nevada with the most Itsm job openings:

Itsm jobs near you
Infographic showing various Itsm job openings in Nevada as of August 2026, with employment types broken down into 86% Full Time, 4% Part Time, and 10% Contract. Highlights an 81% Physical, 8% Hybrid, and 11% Remote job distribution, with an average salary of $76,703 per year, or $36.9 per hour.

Network Engineer II

Fusion HCR

Las Vegas, NV • On-site

Full-time

Posted 15 days ago

Job description

Fusion HCR is Hiring!

Position: Network Engineer II
Location: Las Vegas, NV (Onsite)
Type: Direct Hire
Industry: Gaming & Hospitality

Position Overview
Fusion HCR is seeking a Network Engineer II to ensure the availability, reliability, integrity, and efficient operation of network systems supporting enterprise technology functions for a client in the gaming and hospitality industry. This role is achieved through monitoring, supporting, and optimizing the organization's network infrastructure, with support extending from testing and troubleshooting to regular maintenance. The Network Engineer II will apply proven analytical and problem-solving skills to identify, communicate, and resolve issues in order to maximize the availability and performance of IT network investments.

Key Responsibilities

Network Operations & Support

  • Manage a queue of work requests to meet service levels and KPI objectives
  • Deploy and maintain WAN, LAN, and wireless networks including routers, switches, and related hardware
  • Troubleshoot, identify, and repair complex network issues for WAN, LAN, Internet connections, and end-user issues while working within internal ticketing/trouble reporting systems
  • Respond to emergency network outages in accordance with business continuity and disaster recovery plans, assisting other departments as required

Design & Implementation

  • Interpret technical drawings and specifications and implement network configurations that meet documented requirements
  • Review technical requirements, establish project milestones and tasks, and determine level of effort estimates for completion
  • Conduct research on network products, services, protocols, and standards to remain current with networking industry developments

Security & Compliance

  • Establish and implement policies, procedures, and technologies to ensure security and integrity of the enterprise network environment
  • Develop and perform network security audits, configuration backup procedures, and other recovery processes in accordance with disaster recovery and business continuity strategies
  • Understand and abide by Incident, Problem, and Change management processes and procedures

Documentation & Reporting

  • Prepare and maintain documentation of network standards, configurations, procedures, and cabling layouts
  • Monitor and test system performance and capacity; prepare and deliver network performance statistics and reports
  • Perform all work to ensure interoperability and maintain compliance of enterprise network systems

Collaboration & Vendor Management

  • Collaborate with systems, storage, database, telephony, and other technical staff to ensure reliable integration of systems and software supporting business objectives
  • Interact with vendors, peers, and contractors to ensure secure, reliable systems implementations and upgrades are performed within project parameters

Required Qualifications

  • Must be 21 years of age
  • Proof of authorization/eligibility to work in the United States
  • Bachelor's degree in MIS or similar technical program, or acceptable industry and work experience
  • Must be able to obtain and maintain Nevada Gaming Control Board Registration and any other certification or license required by law or policy
  • 3+ years of experience supporting enterprise networks and/or large data center environments
  • 3+ years of design and implementation experience with Layer 2/Layer 3 routing and switching on Cisco IOS or Data Center products
  • Hands-on, demonstrable experience with one or more of the following technologies: Cisco, HP, Aruba, Brocade, Checkpoint, Palo Alto, Bluecoat, Infoblox, Solarwinds, F5
  • Experience working in a highly regulated environment (MICS, PCI, SOX)
  • Training and experience with ITSM practices
  • Thorough knowledge of LAN/WAN systems and complexities surrounding large-scale network deployments
  • Minimum 2 years of experience in design and implementation of network design, with understanding of dynamic routing protocols
  • Strong network fundamentals including the OSI model, TCP/IP, IPv4, and working knowledge of IPv6
  • Documented expertise with network configuration, security principles, and maintenance best practices
  • Advanced competence with monitoring tools, techniques, alerting, and notification processes
  • Competence with fault isolation, testing procedures, and network mapping/diagramming tools
  • Ability to set priorities, meet deadlines, and manage projects
  • Good written and oral communication skills; good interpersonal skills
  • Strong customer service orientation
  • Must be a self-starter who is reliable, punctual, and consistent with excellent organizational and documentation skills
  • Must be able to work varied shifts, including nights, weekends, and holidays
  • On-call availability on a rotational basis required

Preferred Qualifications

  • Current, relevant industry certifications and continuing education

Why Join?
This is an opportunity to play a critical role in maintaining and optimizing enterprise network infrastructure for a premier gaming and hospitality organization, with strong potential to grow technical expertise across a large-scale, highly regulated network environment.