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Itsm Manager Jobs in Reston, VA (NOW HIRING)

Maximus

ITSM Entitlement Analyst

VA · On-site +1

General information Job Posting Title ITSM Entitlement Analyst Date Monday, June 8, 2026 City ... The position contributes subject matter expertise in software asset management in support of ...

iTech AG

ServiceNow ITSM Developer (368)

Arlington, VA · On-site

$62.25 - $85.50/hr

OVERVIEW iTech AG is seeking a ServiceNow Developer to support federal programs by designing, developing, and enhancing ServiceNow applications across the ITSM, ITOM, ITAM, and CMDB areas of the ...

iTech AG

ServiceNow ITSM Developer (368)

Arlington, VA · On-site

$62.25 - $85.50/hr

OVERVIEW iTech AG is seeking a ServiceNow Developer to support federal programs by designing, developing, and enhancing ServiceNow applications across the ITSM, ITOM, ITAM, and CMDB areas of the ...

Maximus

ITSM Entitlement Analyst

VA · On-site +1

General information Job Posting Title ITSM Entitlement Analyst Date Tuesday, June 9, 2026 City ... The position contributes subject matter expertise in software asset management in support of ...

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Itsm Manager information

What are the key skills and qualifications needed to thrive as an ITSM Manager?

To thrive as an ITSM Manager, you need expertise in IT service management frameworks (such as ITIL), experience with process improvement, and a strong understanding of IT operations, often supported by a relevant degree and ITIL certification. Familiarity with ITSM platforms like ServiceNow, BMC Remedy, or Jira Service Management is typically required. Strong leadership, communication, and problem-solving skills set exceptional ITSM Managers apart by enabling them to drive change and coordinate cross-functional teams. These skills are vital for ensuring efficient IT service delivery, continuous improvement, and alignment with organizational goals.

What are the primary challenges an ITSM Manager faces when implementing new IT service processes across a large organization?

An ITSM Manager often encounters challenges such as resistance to change from staff, ensuring effective communication between IT and other business units, and aligning new processes with existing technology and workflows. Managing stakeholder expectations and providing adequate training are crucial to gaining buy-in and ensuring smooth adoption. Additionally, balancing the need for standardization with the flexibility required by different departments can be complex, requiring strong leadership and problem-solving skills.

What does an ITSM Manager do?

An ITSM (IT Service Management) Manager oversees the processes and teams that deliver IT services within an organization. They ensure that IT services are aligned with business needs, manage incident and problem resolution, and work to improve the quality and efficiency of IT operations. Responsibilities often include developing ITSM policies, monitoring service delivery performance, and leading service improvement initiatives. The ITSM Manager acts as a bridge between IT and other business units to support smooth operations and customer satisfaction.

What is the difference between Itsm Manager vs Service Desk Manager?

AspectItsm ManagerService Desk Manager
Primary FocusOversees IT service management processes, ensuring efficient delivery and complianceManages daily service desk operations, customer support, and incident resolution
CertificationsITIL, COBIT, PMP often preferredITIL, HDI certifications common
Work EnvironmentStrategic, process-oriented, cross-departmentalOperational, customer-facing, team management
Industry UsageIT service providers, large enterprisesIT support centers, corporate IT departments

While both roles focus on IT service delivery, the Itsm Manager has a broader, process-driven role overseeing overall IT service management strategies. The Service Desk Manager concentrates on daily support operations and customer interactions. Understanding these differences helps in choosing the right career path or job focus.

What are popular job titles related to Itsm Manager jobs in Reston, VA? For Itsm Manager jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Itsm Manager jobs in Reston, VA look for? The top searched job categories for Itsm Manager jobs in Reston, VA are:
What cities near Reston, VA are hiring for Itsm Manager jobs? Cities near Reston, VA with the most Itsm Manager job openings:
Itsm Manager jobs near you
Infographic showing various Itsm Manager job openings in Reston, VA as of August 2026, with employment types broken down into 82% Full Time, 17% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution.

Senior ServiceNow Developer - ITSM (345)

iTech AG

Arlington, VA • On-site, Remote

$62 - $85.50/hr

Full-time

Re-posted yesterday

Job description

Description
OVERVIEW
iTech AG is seeking a Senior ServiceNow Developer to support a federal program by designing, developing, and enhancing ServiceNow solutions in a secure, scalable, and compliant environment. This role serves as a senior technical contributor responsible for building high-quality platform functionality, developing user-facing portals, and supporting core ServiceNow capabilities aligned to mission and business needs. The ideal candidate brings strong hands-on ServiceNow development experience, deep familiarity with portal technologies, and the ability to work collaboratively within Agile and SAFe delivery environments. This role requires a developer who can translate requirements into maintainable, performant ServiceNow solutions while adhering to federal standards and best practices.
ROLES AND RESPONSIBILITIES
  • Design, develop, and configure ServiceNow solutions to support federal program requirements
  • Build and maintain custom applications, workflows, business rules, and UI policies
  • Develop and enhance ServiceNow ITSM functionality
  • Design, develop, and support ServiceNow portals and web-based user experiences, including Service Portal and/or UI Builder
  • Collaborate with ServiceNow Architects to implement scalable, standards-based solutions
  • Participate in Agile and SAFe ceremonies, including sprint planning, reviews, and retrospectives
  • Perform code reviews and ensure adherence to development standards and best practices
  • Support platform upgrades, patching, and performance tuning
  • Troubleshoot and resolve ServiceNow defects and production issues
  • Ensure configurations and customizations align with federal security and compliance requirements
  • Contribute to technical documentation and knowledge sharing across the team
  • Support and enhance ITSM knowledge enablement
  • Other duties as assigned

MINIMUM QUALIFICATIONS
  • 5+ years of hands-on ServiceNow development experience
  • Strong experience developing custom ServiceNow applications and platform configurations
  • Hands-on experience with ServiceNow portal development (Service Portal and/or UI Builder)
  • Proficiency with ServiceNow scripting (JavaScript, Glide APIs)
  • Experience working in Agile or SAFe delivery environments

EDUCATION AND CERTIFICATIONS
  • Bachelor's degree
  • ServiceNow CSA and CAD or CIS certification

PREFERRED QUALIFICATIONS
  • ServiceNow Certified Implementation Specialist (CIS):
  • CIS - IT Service Management (ITSM)
  • Experience supporting federal government programs
  • Strong experience with Service Portal, UI Builder, and user experience design
  • Experience configuring ITSM module
  • Familiarity with ServiceNow data model and performance optimization
  • Strong problem-solving, communication, and collaboration skills
  • Experience supporting DevSecOps-aligned Agile teams

SECURITY CLEARANCE
  • Ability to obtain and maintain a Public Trust
  • Pursuant to government contracts, US Citizenship is required

iTech AG is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, disability, protected veteran status, or any other characteristics protected by applicable federal, state, or local laws.
iTech AG is committed to working with and providing reasonable accommodations to individuals with disabilities. Individuals with a disability who would like to request an accommodation for any part of our employment process should email their request to [email protected]. Please address the subject line as Accommodation Request and include your name, contact information, and a description of your accommodation request.

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