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Itsm Manager Jobs in Utah (NOW HIRING)

Zions Bank

ITSM Change Manager

Midvale, UT · On-site

Zions Bancorporation is seeking an Information Technology Operations Change Manager with ITIL, ITSM, and strong operational leadership experience to join the IT Service Management division as a hands ...

Zions Bancorporation

ITSM Change Manager

Midvale, UT · On-site

Zions Bancorporation is seeking an Information Technology Operations Change Manager with ITIL, ITSM, and strong operational leadership experience to join the IT Service Management division as a hands ...

CDIT LLC

Tier 2 Support

UT · On-site

ITSM Management: Manage and update tickets within the vendor-provided ITSM system , ensuring accurate status, routing, and documentation. * Escalation: Coordinate with Tier 3 (Engineering) and Tier ...

MAXIMUS

ServiceNow Administrator

Salt Lake City, UT · On-site

$80K/yr

Serve as ServiceNow Subject Matter Expert and Technical Team Lead for IT Service Management (ITSM) and IT Operations Management (ITOM) capabilities supporting the agency. * Lead backlog ...

cosm

Sr. Program Manager, IT

Salt Lake City, UT

$112K - $112K/yr

Drive delivery discipline across Infrastructure, ESET, Creative Technology, and ITSM without ... Dependency management * Reporting and dashboards * Ensure Jira is used effectively at both team and ...

cosm

Sr. Program Manager, IT

Los Angeles, CA · On-site

$125K - $125K/yr

Drive delivery discipline across Infrastructure, ESET, Creative Technology, and ITSM without ... Dependency management * Reporting and dashboards * Ensure Jira is used effectively at both team and ...

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Itsm Manager information

What jobs in the US pay 300,000 a year?

An ITSM Manager can earn $300,000 or more annually, especially with extensive experience, certifications like ITIL, and leadership responsibilities in large organizations. High-paying roles in technology and management often require advanced skills, strategic oversight, and sometimes working in high-demand industries. Executive positions such as CIOs or CTOs also frequently reach or exceed this salary level.

What are the key skills and qualifications needed to thrive as an ITSM Manager, and why are they important?

To thrive as an ITSM Manager, you need expertise in IT service management frameworks (such as ITIL), experience with process improvement, and a strong understanding of IT operations, often supported by a relevant degree and ITIL certification. Familiarity with ITSM platforms like ServiceNow, BMC Remedy, or Jira Service Management is typically required. Strong leadership, communication, and problem-solving skills set exceptional ITSM Managers apart by enabling them to drive change and coordinate cross-functional teams. These skills are vital for ensuring efficient IT service delivery, continuous improvement, and alignment with organizational goals.

What are the primary challenges an ITSM Manager faces when implementing new IT service processes across a large organization?

An ITSM Manager often encounters challenges such as resistance to change from staff, ensuring effective communication between IT and other business units, and aligning new processes with existing technology and workflows. Managing stakeholder expectations and providing adequate training are crucial to gaining buy-in and ensuring smooth adoption. Additionally, balancing the need for standardization with the flexibility required by different departments can be complex, requiring strong leadership and problem-solving skills.

How much is an IT Manager paid?

An IT Manager's salary typically ranges from $80,000 to $140,000 annually, depending on experience, location, and industry. Factors such as certifications like ITIL or PMP and managing large teams can influence compensation levels.

What is the role of ITSM manager?

An ITSM manager oversees the implementation and management of IT Service Management processes, such as incident, problem, change, and service request management, to ensure efficient delivery of IT services. They often utilize frameworks like ITIL and coordinate with teams to improve service quality, manage workflows, and ensure compliance with organizational standards.

What does an ITSM Manager do?

An ITSM (IT Service Management) Manager oversees the processes and teams that deliver IT services within an organization. They ensure that IT services are aligned with business needs, manage incident and problem resolution, and work to improve the quality and efficiency of IT operations. Responsibilities often include developing ITSM policies, monitoring service delivery performance, and leading service improvement initiatives. The ITSM Manager acts as a bridge between IT and other business units to support smooth operations and customer satisfaction.

What is the difference between Itsm Manager vs Service Desk Manager?

AspectItsm ManagerService Desk Manager
Primary FocusOversees IT service management processes, ensuring efficient delivery and complianceManages daily service desk operations, customer support, and incident resolution
CertificationsITIL, COBIT, PMP often preferredITIL, HDI certifications common
Work EnvironmentStrategic, process-oriented, cross-departmentalOperational, customer-facing, team management
Industry UsageIT service providers, large enterprisesIT support centers, corporate IT departments

While both roles focus on IT service delivery, the Itsm Manager has a broader, process-driven role overseeing overall IT service management strategies. The Service Desk Manager concentrates on daily support operations and customer interactions. Understanding these differences helps in choosing the right career path or job focus.

Is MIS a stressful job?

An ITSM Manager role involves overseeing IT service management processes, which can be demanding due to managing multiple priorities, incident resolution, and service delivery standards. The level of stress varies depending on the organization, workload, and experience, but strong organizational and communication skills help manage job pressures effectively.
What are the most commonly searched types of Itsm jobs in Utah? The most popular types of Itsm jobs in Utah are:
What are popular job titles related to Itsm Manager jobs in Utah? For Itsm Manager jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Itsm Manager jobs in Utah look for? The top searched job categories for Itsm Manager jobs in Utah are:
Itsm Manager jobs near you
Infographic showing various Itsm Manager job openings in Utah as of July 2026, with employment types broken down into 90% Full Time, 1% Part Time, 1% Temporary, 7% Contract, and 1% Summer. Highlights an 81% Physical, 7% Hybrid, and 12% Remote job distribution.
ITSM Change Manager

ITSM Change Manager

Zions Bank

Midvale, UT • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Zions Bancorporation is seeking an Information Technology Operations Change Manager with ITIL, ITSM, and strong operational leadership experience to join the IT Service Management division as a hands-on player/coach. This role will play a pivotal role in advancing our IT Service Management processes, with a focus on simplifying workflows, reducing friction, leveraging automation, while remaining actively engaged in the day-to-day execution and improvement of the Change and Release process.
Zions Bancorporation's Enterprise Technology and Operations (ETO) team is transforming what it means to work for a financial institution. With a commitment to technology and innovation, we have been providing our community, clients and colleagues with the best experience possible for over 150 years. Help us transform our workforce of the future, today.
Responsibilities:
  • Lead an operations team in support of critical business Change and Release functions to meet stakeholder objectives.
  • Promote high-quality IT changes through proper planning, development and testing to ensure system integrity and availability.
  • Challenge existing processes and norms, identifying opportunities to move beyond traditional ITIL practices toward more agile, automated, and scalable change management approaches.
  • Drive the adoption of automation and AI-enabled capabilities (e.g., predictive risk scoring, intelligent change classification and automated approvals) to streamline change processes and reduce manual effort.
  • Partner with Enterprise Technology and Operations (ETO) leadership and Change and Release stakeholders to co-create value through continuous improvement initiatives focused on process simplification, automation and elimination of low-value manual steps across the change lifecycle.
  • Own and evolve the Change and Release modules in ServiceNow, leveraging platform capabilities (e.g., workflow automation, AI/ML features, and integrations) to enable intelligent, low-friction change execution
  • Schedule, prepare and facilitate Change Advisory Board (CAB) and Release Advisory (RAB) meetings.
  • Maintain Change and Release standards, procedures, job aids and trainings.
  • Complete controls testing, Risk and Control Self-Assessments (RCSAs), and Key Risk Indicator (KRI) and Key Performance Indicator (KPI) reports.
  • Ensure the team has the needed technical skills, competencies, business domain expertise, process knowledge, industry sector knowledge, and capacity to achieve organizational goals and objectives.
  • Other duties as assigned (including supporting on-call activities and change management responsibilities outside of normal business hours).

Qualifications:
  • 5+ years' experience leading, mentoring, and cultivating a high-performing team of cross-functional IT operations engineers.
  • Hands-on experience with ServiceNow ITSM (Change/Release modules), including workflow configuration, form design, and implementation of process improvements
  • Experience in delivering toward SOC 2 Type II or other technology compliance certifications in Fintech or Banking industries is highly desired.
  • Excellent analytical, interpersonal and communication skills, both verbal and written. Must be able to communicate effectively with senior business and technical management, vendors, and team members.
  • Proven ability to interact with others to identify, analyze and solve problems through close attention to detail.
  • Excellent leadership, management, and organizational skills.
  • Bachelor's degree in Computer Science, Information Systems or other related degree. Professional Certifications (ex. ITIL, SAFe, etc.) are highly desired.
  • A combination of education and experience may meet qualifications.

Location:
This position is fully in office (5 days a week) at the Zions Technology Center - 7860 South Bingham Junction Blvd, Midvale, UT 84047
The Zions Technology Center is a 400,000-square-foot technology campus in Midvale, Utah. Located on the former Sharon Steel Mill superfund site, the sustainably built campus is the company's primary technology and operations center. This modern and environmentally friendly technology center enables Zions to compete for the best technology talent in the state while providing team members with an exceptional work environment with features such as:
  • Electric vehicle charging stations and close proximity to Historic Gardner Village UTA TRAX station.
  • At least 75% of the building is powered by on-site renewable solar energy.
  • Access to outdoor recreation, parks, trails, shareable bikes and locker rooms.
  • Large modern cafe with a healthy and diverse menu.
  • Healthy indoor environment with ample natural light and fresh air.
  • LEED-certified sustainable building that features include the use of low VOC-emitting construction materials.

Visa Sponsorship:
This position is currently not eligible for employment visa sponsorship (e.g., H-1B visa). This includes, for example, situations where a candidate may have temporary work authorization while enrolled in school or upon graduation (e.g., CPT, OPT) but would need H-1B visa sponsorship within a few years of employment in order to maintain employment eligibility.
Benefits:
  • Medical, Dental and Vision Insurance - START DAY ONE!
  • Life and Disability Insurance, Paid Parental Leave and Adoption Assistance
  • Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
  • Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays
  • 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
  • Mental health benefits including coaching and therapy sessions
  • Tuition Reimbursement for qualifying employees
  • Employee Ambassador preferred banking products

Apply now if you have a passion for impactful outcomes, enjoy working collaboratively with co-workers, and want to make a difference for the clients and communities we serve.
#dice
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About Zions Bank

Sourced by ZipRecruiter

Zions Bank recognizes that its success comes from the dedication, experience and talents of its diverse employee base. As we usher in the next generation of banking, we're committed to being the premier employer of choice. We're proud to have ranked among American Banker magazine's "Best Banks to Work For" almost every year since 2013, as Best Employer from Utah's Best of State, among the Best Places to Work in Idaho, and "among the Salt Lake Tribune's Top Workplaces. Make the leap into a new era of banking. Let us transform your career.

Industry

Commercial banking

Company size

1,001 - 5,000 Employees

Headquarters location

Salt Lake City, UT, US

Year founded

1873

Social media

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