ZipRecruiter

Log In

1

Itsm Contract Jobs in Utah (NOW HIRING)

Action Target Inc

IT OPERATIONS SUPERVISOR

Provo, UT · On-site

  • Medical

  • Retirement

  • PTO

Oversee service providers, carriers, and technology vendors, including contracts, renewals, SLAs ... Practical experience with ITIL/ITSM processes, including incident, request, problem, change, and ...

Action Target Inc

IT OPERATIONS SUPERVISOR

Provo, UT · On-site

  • Medical

  • Retirement

  • PTO

Oversee service providers, carriers, and technology vendors, including contracts, renewals, SLAs ... Practical experience with ITIL/ITSM processes, including incident, request, problem, change, and ...

LVT

Manager, IT Infrastructure

American Fork, UT · On-site

Manage the IT infrastructure capex/opex budget, lead vendor contract negotiations, and continuously ... ITSM, MDM). * Compliance Mindset: Practical experience acting as a control owner for formal ...

LVT

Manager, IT Infrastructure

American Fork, UT · On-site

$44.25 - $60.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Manage the IT infrastructure capex/opex budget, lead vendor contract negotiations, and continuously ... ITSM, MDM). * Compliance Mindset: Practical experience acting as a control owner for formal ...

LVT

Manager, IT Infrastructure

American Fork, UT · On-site

$44.25 - $60.25/hr

Manage the IT infrastructure capex/opex budget, lead vendor contract negotiations, and continuously ... ITSM, MDM). * Compliance Mindset: Practical experience acting as a control owner for formal ...

All JobsItsm Contract JobsItsm Contract Jobs in Utah

Itsm Contract information

See Utah salary details

$7

$34

$64

How much do itsm contract jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for itsm contract in Utah is $34.68, according to ZipRecruiter salary data. Most workers in this role earn between $21.68 and $41.15 per hour, depending on experience, location, and employer.

What is an ITSM contract?

An ITSM (IT Service Management) contract is a formal agreement between a service provider and a client that outlines the terms, responsibilities, and expectations for delivering IT services. These contracts typically define the scope of services, service level agreements (SLAs), performance metrics, support response times, and fees. The purpose is to ensure both parties have a clear understanding of the services provided and the standards to be maintained, helping to manage risk and improve service quality.

What is the difference between Itsm Contract vs Service Desk Analyst?

AspectItsm ContractService Desk Analyst
CertificationsITIL, Service Management certificationsITIL, CompTIA A+, HDI-SD
Work EnvironmentContract-based, project-specific, IT service management teamsHelp desk, support center, IT support teams
Employer & IndustryIT service providers, consulting firms, large enterprisesCorporate IT departments, MSPs, support centers

While both roles involve IT service support, an Itsm Contract typically refers to a contractual agreement for IT service management projects, whereas a Service Desk Analyst is a role focused on providing frontline IT support. The contract role may involve overseeing multiple projects and ensuring service delivery, while the analyst handles day-to-day user issues. Understanding these differences helps organizations assign the right talent for specific IT support needs.

What are the key skills and qualifications needed to thrive as an ITSM contract specialist, and why are they important?

To excel as an ITSM Contract Specialist, you need a solid understanding of IT service management frameworks, contract negotiation, and vendor management, often supported by ITIL certification and experience in procurement or legal compliance. Familiarity with ITSM tools like ServiceNow, contract management software, and related documentation systems is commonly required. Strong attention to detail, negotiation skills, and clear communication are essential soft skills for effective stakeholder collaboration and successful contract execution. These skills ensure that IT services are delivered efficiently, risks are managed, and organizational goals are met within agreed contractual terms.

What are some common challenges faced by professionals managing ITSM contracts, and how can they be effectively addressed?

Professionals managing ITSM (IT Service Management) contracts often face challenges such as aligning service levels with business needs, ensuring clear communication between vendors and internal stakeholders, and managing contract compliance. To address these, it's important to establish measurable SLAs, foster regular meetings with both IT and business teams, and utilize contract management tools for tracking obligations and performance. Being proactive in issue resolution and maintaining strong vendor relationships also contribute to smoother contract management and better service outcomes.

What are the most commonly searched types of Itsm jobs in Utah?

The most popular types of Itsm jobs in Utah are:

What are popular job titles related to Itsm Contract jobs in Utah?

For Itsm Contract jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Itsm Contract jobs in Utah look for?

The top searched job categories for Itsm Contract jobs in Utah are:

What cities in Utah are hiring for Itsm Contract jobs?

Cities in Utah with the most Itsm Contract job openings:

Itsm Contract jobs near you
Infographic showing various Itsm Contract job openings in Utah as of August 2026, with employment types broken down into 60% Full Time, and 40% Contract. Highlights an 91% In-person, and 9% Hybrid job distribution, with an average salary of $72,141 per year, or $34.7 per hour.

Manager, IT Service Management

NIGHTINGALE EDUCATION LLC SOLE MB

Salt Lake City, UT

Full-time

Re-posted 26 days ago

Job description

The Manager, IT Service Management position is responsible for the design and maintenance of Nightingale’s IT and non-technical support services, shaping how we provide services while ensuring they provide value to those receiving and providing these services.  This position will supervise the administrator of our FreshService ITSM platform and will be responsible for the health and quality of Nightingale’s support services for internal collaborators and Nightingale’s learners.  The ITSM team will be involved with cohesive intake and development of newly requested services, proper maintenance of existing services within the platform to ensure their quality and availability, and deprecation of services that are no longer required of the platform.   

As part of the IT team, this position will be key in shaping and auditing our Configuration Management Database (CMDB).  Part of maintaining an accurate CMDB will include running regular hardware and software inventories and collaborating with IT leadership and support teams to identify risks and waste within these areas.

This role has the following responsibilities: 

  • Supervise the ITSM Platform Administrator, ensuring effective team dynamics across all of IT and with other collaborative teams working within the ITSM Platform 

  • Develop and refine policies and procedures with leadership teams to ensure cohesive experiences for consumers of Nightingale’s services 

  • Ethically and responsibly Integrate IT Service Management best practices with new capabilities available with AI tools 

  • Develop and maintain Configuration Management Database (CMDB) via FreshService ITSM platform 

  • Collaborate with leadership and support teams to ensure their services are effective, highlight areas where services are successful and where improvement is necessary. 

  • Thoroughly document work in ITSM tools to maintain transparency and provide necessary context for future research 

  • Manage effective relationships with 3rd party vendors 

  • Work with IT Asset Management and Procurement teams to maintain hardware and software contracts via the CMDB to ensure both Nightingale and 3rd party vendors are in good standing 

  • Collaborate closely with IT Security team to identify and remediate risks to the IT environment 

  • Aid in security audits and security events 

  • Provide feedback on IT systems and processes to ensure Nightingale systems are serving its Collaborators effectively and providing value to the organization 

  • Codify standards and processes via documentation in the ITSM platform 

  • Collaborate with IT leadership to develop new policies and processes as risks and needs are identified   

  • Contribute to project work as necessary, ensuring that this work is balanced with conventional tasks. 

  • Associates degree in technology related subject or 2-4 years of equivalent ITSM work experience 

  • Experience developing and maintaining a CMDB 

  • ITIL certification required (ITIL v3 or v4 preferred) 

  • Related IT certifications are desirable 

  • Lead and develop skills of ITSM team, measured by feedback from support team and leadership  

  • Build and maintain a healthy CMDB with high level of accuracy 

  • Mitigate waste cost to the organization via process improvement and risk management practices 

Apply