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Itsm Manager Jobs in Kentucky (NOW HIRING)

IT America Inc

ServiceNow Architect

Louisville, KY · On-site

$68.50 - $86.25/hr

ITSM (Incident, Problem, Change, Request, Knowledge) * ITOM (Discovery, Service Mapping, Event Management, CMDB) * ITAM (HAM and SAM) * Own CMDB architecture, data models, relationships, and data ...

IT America Inc

ServiceNow Lead

Louisville, KY · On-site

$52 - $71.25/hr

This role requires strong expertise in ITSM, ITOM, IT Asset Management, and Customer Service Management (CSM), along with excellent troubleshooting and production support capabilities. The ideal ...

Neura Market

$120 - $180/hr

Jira / ITSM Ticketing: Direct implementation and enhancement of Jira (or equivalent ITSM platforms ... Partner with the DC Ops PMO and Construction teams to select, configure, and operationalize project ...

New

Savista, LLC

$125 - $150/hr

Freshworks ITSM*** Serve as the primary IT/technical owner for the Freshworks ITSM platform ... Manage the Freshworks vendor relationship**Smartsheet*** Own administration of Smartsheet ...

New

DaVita

... Management, with a strong focus on ITSM practices within the ServiceNow platform. The Analyst II can explain processes and their value, is a champion of services provided by the team, and is an ...

DaVita

$127K - $147K/yr

Service & CRM Platforms: ServiceNow (Core Platform, ITSM/ITOM) and Salesforce * Contact Center & CX: NICE CXone (CCaaS, Interaction Analytics, AI/Copilot, QM/WFM) and Infobip * Data, Analytics & BI:

New

AllSTEM Connections

HRIS Analyst

Louisville, KY · On-site

$62K - $83K/yr

Support system enhancements, build new workflows to reduce manual processes, and troubleshoot complex production issues within established SLAs. • Ticket Management: Resolve incoming ITSM ticketing ...

Packsize

Service Desk Manager

Louisville, KY · On-site

Experience with IT service management(ITSM) practices, including ticketing systems, service level agreements, and knowledge base development. Qualifications (including Knowledge, Skills & Abilities)

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Itsm Manager information

See Kentucky salary details

$12

$49

$69

How much do itsm manager jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for itsm manager in Kentucky is $49.16, according to ZipRecruiter salary data. Most workers in this role earn between $35.89 and $63.49 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an ITSM Manager?

To thrive as an ITSM Manager, you need expertise in IT service management frameworks (such as ITIL), experience with process improvement, and a strong understanding of IT operations, often supported by a relevant degree and ITIL certification. Familiarity with ITSM platforms like ServiceNow, BMC Remedy, or Jira Service Management is typically required. Strong leadership, communication, and problem-solving skills set exceptional ITSM Managers apart by enabling them to drive change and coordinate cross-functional teams. These skills are vital for ensuring efficient IT service delivery, continuous improvement, and alignment with organizational goals.

What are the primary challenges an ITSM Manager faces when implementing new IT service processes across a large organization?

An ITSM Manager often encounters challenges such as resistance to change from staff, ensuring effective communication between IT and other business units, and aligning new processes with existing technology and workflows. Managing stakeholder expectations and providing adequate training are crucial to gaining buy-in and ensuring smooth adoption. Additionally, balancing the need for standardization with the flexibility required by different departments can be complex, requiring strong leadership and problem-solving skills.

What does an ITSM Manager do?

An ITSM (IT Service Management) Manager oversees the processes and teams that deliver IT services within an organization. They ensure that IT services are aligned with business needs, manage incident and problem resolution, and work to improve the quality and efficiency of IT operations. Responsibilities often include developing ITSM policies, monitoring service delivery performance, and leading service improvement initiatives. The ITSM Manager acts as a bridge between IT and other business units to support smooth operations and customer satisfaction.

What is the difference between Itsm Manager vs Service Desk Manager?

AspectItsm ManagerService Desk Manager
Primary FocusOversees IT service management processes, ensuring efficient delivery and complianceManages daily service desk operations, customer support, and incident resolution
CertificationsITIL, COBIT, PMP often preferredITIL, HDI certifications common
Work EnvironmentStrategic, process-oriented, cross-departmentalOperational, customer-facing, team management
Industry UsageIT service providers, large enterprisesIT support centers, corporate IT departments

While both roles focus on IT service delivery, the Itsm Manager has a broader, process-driven role overseeing overall IT service management strategies. The Service Desk Manager concentrates on daily support operations and customer interactions. Understanding these differences helps in choosing the right career path or job focus.

What are the most commonly searched types of Itsm jobs in Kentucky?

The most popular types of Itsm jobs in Kentucky are:

What are popular job titles related to Itsm Manager jobs in Kentucky?

For Itsm Manager jobs in Kentucky, the most frequently searched job titles are:

What job categories do people searching Itsm Manager jobs in Kentucky look for?

The top searched job categories for Itsm Manager jobs in Kentucky are:

Itsm Manager jobs near you
Infographic showing various Itsm Manager job openings in Kentucky as of August 2026, with employment types broken down into 85% Full Time, 12% Part Time, and 3% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $102,262 per year, or $49.2 per hour.

ServiceNow Architect

IT America Inc

Louisville, KY • On-site

$68.50 - $86.25/hr

Contractor

Re-posted 11 days ago

Job description

Position: ServiceNow Architect (Hands-On)

Location: Louisville, KY (Onsite)

Duration: Long term contract

Job Description:

We are seeking a hands-on ServiceNow Architect to lead the technical architecture, configuration, and development of the ServiceNow platform with a strong focus on ITSM, ITOM, and ITAM. This role requires deep technical involvement and is not a Solutions Architect or pre-sales role.

The ideal candidate is someone who actively designs and builds within ServiceNow, owns platform architecture decisions, and works closely with infrastructure and IT operations teams in an onsite environment.

Responsibilities:

  • Act as the hands-on technical architect for the ServiceNow platform
  • Design and implement scalable ServiceNow architecture aligned with enterprise IT operations
  • Perform hands-on configuration and development across:
  • ITSM (Incident, Problem, Change, Request, Knowledge)
  • ITOM (Discovery, Service Mapping, Event Management, CMDB)
  • ITAM (HAM and SAM)
  • Own CMDB architecture, data models, relationships, and data quality governance
  • Build and maintain Business Rules, Script Includes, Client Scripts, UI Policies, Flows, and Workflows
  • Lead and support integrations using REST/SOAP APIs and MID Servers
  • Participate in upgrades, enhancements, and continuous platform improvements
  • Provide technical leadership and code reviews while remaining fully hands-on
  • Work onsite with infrastructure, operations, and IT leadership teams

Required Skills & Experience:

  • 10+ years of hands-on ServiceNow development and architecture experience
  • Strong expertise in ITSM, ITOM, and ITAM
  • Proven experience with Discovery, Service Mapping, and CMDB design
  • Advanced ServiceNow scripting using JavaScript
  • Experience with Flow Designer and workflow automation
  • Strong ITIL and IT operations background
  • Must be comfortable working onsite and directly supporting operational teams

Preferred:

  • ServiceNow certifications (CSA, CIS ITSM/ITOM/ITAM, CAD)
  • Experience in large or complex enterprise environments