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Remote Itsm Jobs in Kentucky (NOW HIRING)

Pomeroy

Senior Solution Architect

Hebron, KY · On-site +1

Remote - Continental United States Travel: Up to 25% (client and internal meetings) About Pomeroy ... Vulnerability Management * IT Service Management (ITSM) * ITIL Best Practices * AI Operations ...

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Remote Itsm information

What is a remote ITSM professional?

A Remote ITSM (Information Technology Service Management) professional is someone who oversees and manages IT services for an organization while working remotely, rather than being physically present in an office. Their responsibilities typically include incident management, service requests, change management, and ensuring the smooth delivery of IT services to end users. They use ITSM tools and frameworks, like ITIL, to maintain high service quality, resolve technical issues, and improve IT processes. By working remotely, they leverage digital communication and collaboration tools to support users and coordinate with IT teams. This role is vital in organizations that have distributed teams or support remote work environments.

How does a remote ITSM professional typically collaborate with cross-functional teams to resolve incidents and implement service improvements?

Remote ITSM professionals frequently use digital collaboration tools like ticketing systems, video conferencing, and instant messaging platforms to stay connected with cross-functional teams such as developers, network engineers, and customer support. They participate in regular virtual meetings to discuss incident trends, coordinate on problem resolution, and ensure that service improvement initiatives are aligned with broader IT and business goals. Clear communication and thorough documentation are essential, as remote work requires proactive updates and knowledge sharing to maintain effective service management and minimize downtime.

What are the key skills and qualifications needed to thrive as a remote ITSM professional, and why are they important?

To thrive as a Remote ITSM professional, you need a solid understanding of IT service management frameworks (such as ITIL), strong problem-solving skills, and experience in technical support or IT operations. Familiarity with ITSM tools like ServiceNow, Jira Service Management, or BMC Remedy, along with ITIL certification, is typically required. Exceptional communication, customer service orientation, and the ability to work independently are vital soft skills for this remote role. These skills and qualifications ensure efficient incident resolution, proactive service improvement, and seamless collaboration across distributed teams.

What is the difference between Remote Itsm vs Remote Service Desk Technician?

AspectRemote ItsmRemote Service Desk Technician
CertificationsITIL, CompTIA A+, HDI-SDCompTIA A+, HDI-SD, ITIL (optional)
Work EnvironmentITSM platforms, ticketing systems, remote support toolsHelp desk software, remote support tools, customer communication
Industry UsageIT service management, enterprise ITIT support, customer service, technical troubleshooting
Job FocusManaging ITSM processes, incident/request handling, service improvementTroubleshooting, resolving user issues, providing technical support

Remote Itsm roles focus on managing IT service management processes and improving service delivery using ITSM platforms, while Remote Service Desk Technicians primarily troubleshoot and resolve end-user technical issues. Both roles require similar certifications and work environments but differ in scope and responsibilities.

What are the most commonly searched types of Itsm jobs in Kentucky?

The most popular types of Itsm jobs in Kentucky are:

What are popular job titles related to Remote Itsm jobs in Kentucky?

For Remote Itsm jobs in Kentucky, the most frequently searched job titles are:

What job categories do people searching Remote Itsm jobs in Kentucky look for?

The top searched job categories for Remote Itsm jobs in Kentucky are:

What cities in Kentucky are hiring for Remote Itsm jobs?

Cities in Kentucky with the most Remote Itsm job openings:

Remote Itsm jobs near you
Infographic showing various Remote Itsm job openings in Kentucky as of August 2026, with employment types broken down into 84% Full Time, 6% Part Time, and 10% Contract. Highlights an 81% Physical, 8% Hybrid, and 11% Remote job distribution.

Enterprise Sales Lead (Remote)

Cambridge Technology

Louisville, KY • On-site, Remote

Full-time

Re-posted 24 days ago

Job description

Enterprise Sales Lead (US Region)

The Role

We are looking for an experienced and ambitious Enterprise Sales Lead to drive our Atlassian Solution partnership initiatives in the US market. In this key position, you will leverage your in-depth understanding of client's businesses and industries to lead, collaborate with, educate, and present compelling Atlassian-based solutions to business and executive buyers in enterprise accounts. 


Key Responsibilities

  • Solution Proposals: Use industry knowledge and client insights to identify needs and propose innovative, value-added solutions based on Atlassian products and related services.

  • Strategic Sales Planning: Develop and implement a strategic sales plan to grow and maintain a portfolio of accounts across various industries in the US based on Atlassian products-based solutions.

  • Sales Cycle Management: Lead all phases of the sales cycle, from initial engagement to proposal development, scoping, pricing, contract negotiations, and order processing. Identify, develop, and manage a portfolio of accounts to meet annual sales quotas.

  • Client Research and Analysis: Conduct thorough research and analysis to gain insights into clients' strategies, priorities, and initiatives before engagement.

  • Client Influence: Influence clients' strategic agendas by aligning with emerging industry trends and collaboratively executing customized and complex solutions and services. Develop a growth strategy and roadmap tailored to the unique dynamics of the US market.

  • Sales Forecasting: Maintain accurate sales forecasts and customer details, including use cases, purchase timeframes, and next steps, in Salesforce.

  • Collaboration: Work closely with Delivery Management teams across the globe, especially teams from India, to ensure high levels of customer satisfaction.

  • Market Proficiency: Stay updated on the Atlassian product stack and relevant consulting areas such as DevOps, ITSM, etc.


Qualifications:


  • 10+ years of industry experience with a min of 5+ years in sales and at least 2+ years selling Atlassian or similar solutions.

  • Extensive experience in discussing IT solutions to a new problem even at a high level.  

  • Extensive experience in IT product/service sales, preferably with large enterprises in the US.

  • Proven success in enterprise and strategic sales, with the ability to effectively articulate value propositions - especially Jira and other Atlassian products-based propositions.

  • Strong understanding and analysis of competition within the US market.

  • Must be eligible to work in the US.

Location

Candidates located in or around our office in Louisville, KY, or Bay Area in CA.

Apply