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Itsm Engineer Jobs in Raleigh, NC (NOW HIRING)

Specialty in ServiceNow's ITSM and Mobile products. In this role you will build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture ...

Software Engineer III - ServiceNow

Raleigh, NC · On-site

$56 - $75/hr

Specialty in ServiceNow's ITSM and Mobile products. In this role you will build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture ...

Job Summary The Senior ServiceNow Developer is responsible for design, development, and unit ... Management (ITSM), including Incident, Change, Service Request / Service Catalog, Knowledge ...

Job Summary The Senior ServiceNow Developer is responsible for design, development, and unit ... Management (ITSM), including Incident, Change, Service Request / Service Catalog, Knowledge ...

... ITSM application. They are required to perform under tight deadlines and in response to time ... Collaborate with DELTA PHP developers, training and support peers, and DE staff to determine ...

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Itsm Engineer information

See Raleigh, NC salary details

$36K

$84.8K

$132.7K

How much do itsm engineer jobs pay per year?

As of May 31, 2026, the average yearly pay for itsm engineer in Raleigh, NC is $84,780.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,400.00 and $94,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an ITSM Engineer, and why are they important?

To thrive as an ITSM Engineer, you need a strong background in IT service management frameworks (such as ITIL), process optimization, and incident/problem management, often supported by a degree in IT or related certifications. Familiarity with ITSM platforms like ServiceNow, BMC Remedy, or Jira Service Management, as well as ITIL certification, is commonly required. Excellent communication, analytical thinking, and customer service skills help you collaborate effectively and address stakeholder needs. These abilities ensure efficient IT service delivery, continuous improvement, and alignment of IT services with business objectives.

How does an ITSM Engineer typically collaborate with other IT teams to resolve incidents and implement changes?

An ITSM Engineer works closely with various IT teams, such as network, security, and application support, to ensure smooth incident resolution and effective change management. They often coordinate communication between stakeholders, facilitate root cause analysis meetings, and document processes to maintain compliance with ITIL standards. Collaboration tools and regular stand-ups are common, helping the ITSM Engineer bridge gaps between technical teams and business units to ensure services meet organizational needs.

What are ITSM Engineers?

ITSM Engineers are professionals who specialize in implementing, managing, and optimizing IT Service Management (ITSM) frameworks and tools within organizations. They ensure that IT services align with business needs by designing workflows, automating processes, and supporting ITSM platforms like ServiceNow, BMC Remedy, or Cherwell. Their responsibilities often include configuring service catalogs, managing incidents and requests, and improving service delivery through best practices based on ITIL or other standards. These engineers play a key role in maintaining high service quality and efficient IT operations.

What is the difference between Itsm Engineer vs Service Desk Analyst?

AspectItsm EngineerService Desk Analyst
CertificationsITIL, Service Management certificationsITIL, Service Desk certifications often preferred
Work EnvironmentIT departments, technical teams, enterprise environmentsHelp desk, support centers, customer service settings
ResponsibilitiesDesigning, implementing, and managing ITSM processesHandling user tickets, troubleshooting, providing first-line support
Industry UsageIT service providers, large organizationsAny organization with IT support needs

While both roles involve IT support and require ITIL knowledge, an Itsm Engineer focuses on designing and managing ITSM processes, whereas a Service Desk Analyst primarily handles user support and issue resolution. The Itsm Engineer's role is more technical and process-oriented, while the Service Desk Analyst provides frontline support to end-users.

What are popular job titles related to Itsm Engineer jobs in Raleigh, NC? For Itsm Engineer jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Itsm Engineer jobs in Raleigh, NC look for? The top searched job categories for Itsm Engineer jobs in Raleigh, NC are:

HPE Morpheus Enterprise - Principal Software Engineer

Hewlett Packard Enterprise Development LP

Durham, NC • Hybrid

$130.50K - $174.90K/yr

Full-time

Posted 18 days ago


Job description

HPE Morpheus Enterprise - Principal Software EngineerThis role has been designed as 'Hybrid' with an expectation that you will work on average 2 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world.Our culture thrives onfinding new and better ways to accelerate what's next.We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs.We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you.Open up opportunities with HPE.

Job Description:

HPE is always seeking to be a force for good and push for better! As we continue to enhance our Hybrid and Private Cloud portfolios, we need people who are inspired to make an impact right away. With this in mind, we are looking to expand and grow our Private Cloud Engineering team with talented and inspired Software Engineers.

Essential Functions:

  • You will analyze and update system logic and documentation
  • You will participate and lead in designing, implementing, monitoring, and troubleshooting software systems.
  • You will be primarily responsible for backend software development
  • You will need to stay updated on and be asked to contribute to product roadmaps
  • You will assist on customer issues as needed and help ensure technical standards and documentation requirements are met.
  • You will collaborate with sales engineering and operational teams to understand customer needs and recommend solutions.
  • You will learn about the operational challenges faced by engineering teams and assist in developing strategies to address them.

About You:

  • You have experience in Java, Groovy, Ruby, and/or Python.
  • You have experience with Linux environments
  • You have experience with backend development, RESTful APIs, server-side logic, or database management with SQL or NoSQL databases.
  • You are an expert in core compute, storage, and networking principles.
  • You have experience with virtualization, IT Service Management (ITSM), Continuous Integration/Continuous Deployment (CI/CD), and other automation technologies.
  • You have experience with build tools (e.g., Maven, Gradle), version control systems (e.g., Git), and CI/CD pipelines.
  • You have experience applying cloud technologies (e.g., AWS, Microsoft Azure, Google Cloud).
  • You have strong communication skills and a willingness to listen and learn from more experienced team members and mentor more junior team members.
  • You have some experience in system architecture and design principles.
  • You can translate product requirements into technical tasks, with guidance from senior engineers.

Required education and experience:

  • Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
  • 10+ Years of experience contributing to technology projects and delivering solutions at scale.

Preferred education and experience:

  • Pursuing or completed a Master's degree in Computer Science, Engineering, or a related field.

Relevant certifications (e.g., AWS, Microsoft Azure, Google Cloud, CompTIA Security+).

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have - whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

#unitedstates#Morpheus

Job:

Engineering

Job Level:

TCP_05"The expected salary/wage range for this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level.
- United States of America: Annual Salary USD 160,000 - 303,000 in Colorado // 152,000 - 349,000 in North Carolina & Texas
The listed salary range reflects base salary. Variable incentives may also be offered."

Information about employee benefits offered in the US can be found at https://myhperewards.com/main/new-hire-enrollment.html

The estimated job application period closure is June 30 2026; this timeline is provided for transparency and internal planning purposes.

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

No Fees Notice & Recruitment Fraud Disclaimer

It has come to HPE's attention that there has been an increase in recruitment fraud whereby scammer impersonate HPE or HPE-authorized recruiting agencies and offer fake employment opportunities to candidates. These scammers often seek to obtain personal information or money from candidates.

Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendorswill never charge any candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process.The credentials of any hiring agency that claims to be working with HPE for recruitment of talent should be verified by candidates and candidates shall be solely responsible to conduct such verification. Any candidate/individual who relies on the erroneous representations made by fraudulent employment agencies does so at their own risk, and HPE disclaims liability for any damages or claims that may result from any such communication.