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Itsm Engineer Jobs in Raleigh, NC (NOW HIRING)

Merican

ServiceNow Sr Developer

Raleigh, NC · On-site

$52.50 - $72.25/hr

ServiceNow Sr Developer Work Location: Raleigh, NC - 27603 Duration: 3+ Months Work Type: Temporary ... Strong experience with ITSM and exposure to ITOM, CMDB, or Service Catalog. * Hands-on experience ...

DocuSign

Lead Security Tools Engineer

Raleigh, NC · On-site +1

What you'll do As a Lead Security Tools Engineer on the Security Solutions team, you will oversee ... Experience working within ITSM ecosystems (such as ServiceNow or equivalent) and a solid grasp of ...

Nutanix

Senior ServiceNow Developer

Durham, NC · On-site

$114.40K/yr

The Opportunity Are you an experienced ServiceNow Developer with a strong background in ITSM and HR Service Delivery, and comfortable navigating complex integrations? If so, you'll want to join our ...

Tekniforce

Sr. DevOps Solutions

Raleigh, NC · Hybrid

$126.40K - $162.30K/yr

We are searching for a Sr. DevOps Solutions. This is a full-time permanent hire position with our ... ITSM & ITIL, for a plus * Valid certificates in either AWS, Azure, Google or Oracle cloud is a huge ...

Celonis

Senior Customer Support Engineer

Raleigh, NC · On-site

Our support engineers are familiar with the everyday challenges organizations face when deploying ... our ITSM processes * Qualify problems or defects for handover and collaboration with 3rd Level

Civic Credit Union

ServiceNow Developer

Raleigh, NC · On-site

$52.50 - $72.25/hr

Maintain and enhance the ServiceNow Mobile Applications to support ITSM processes and seamless end ... Developer is required. 3. ITIL Foundation certifications or obtained within one-year of employment ...

Deloitte

Lead ServiceNow Software Engineer

Raleigh, NC · On-site

Develop engineering solutions that solve complex problems with valuable outcomes, ensuring high ... ITSM, ITOM, CMDB, ITBM, HRSD, CSM, and ServiceNow integration. • 1 + year of experience with ...

Civic Credit Union

ServiceNow Developer

Raleigh, NC · On-site

$52.50 - $72.25/hr

Maintain and enhance the ServiceNow Mobile Applications to support ITSM processes and seamless end ... Developer is required. 3. ITIL Foundation certifications or obtained within one-year of employment ...

DPR Construction

ServiceNow Developer

Raleigh, NC · Hybrid

$97.29K - $183.46K/yr

Develop and enhance ServiceNow applications and workflows within HRSD and ITSM products along with ... Developer . * Familiarity with the construction industry, compliance requirements, and field ...

Truist

Software Engineer III - ServiceNow

Raleigh, NC

$56 - $75/hr

Specialty in ServiceNow's ITSM and Mobile products. In this role you will build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture ...

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All JobsItsm Engineer JobsItsm Engineer Jobs in Raleigh, NC

Itsm Engineer information

See Raleigh, NC salary details

$36K

$84.8K

$132.7K

How much do itsm engineer jobs pay per year?

As of May 30, 2026, the average yearly pay for itsm engineer in Raleigh, NC is $84,780.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,400.00 and $94,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an ITSM Engineer, and why are they important?

To thrive as an ITSM Engineer, you need a strong background in IT service management frameworks (such as ITIL), process optimization, and incident/problem management, often supported by a degree in IT or related certifications. Familiarity with ITSM platforms like ServiceNow, BMC Remedy, or Jira Service Management, as well as ITIL certification, is commonly required. Excellent communication, analytical thinking, and customer service skills help you collaborate effectively and address stakeholder needs. These abilities ensure efficient IT service delivery, continuous improvement, and alignment of IT services with business objectives.

How does an ITSM Engineer typically collaborate with other IT teams to resolve incidents and implement changes?

An ITSM Engineer works closely with various IT teams, such as network, security, and application support, to ensure smooth incident resolution and effective change management. They often coordinate communication between stakeholders, facilitate root cause analysis meetings, and document processes to maintain compliance with ITIL standards. Collaboration tools and regular stand-ups are common, helping the ITSM Engineer bridge gaps between technical teams and business units to ensure services meet organizational needs.

What are ITSM Engineers?

ITSM Engineers are professionals who specialize in implementing, managing, and optimizing IT Service Management (ITSM) frameworks and tools within organizations. They ensure that IT services align with business needs by designing workflows, automating processes, and supporting ITSM platforms like ServiceNow, BMC Remedy, or Cherwell. Their responsibilities often include configuring service catalogs, managing incidents and requests, and improving service delivery through best practices based on ITIL or other standards. These engineers play a key role in maintaining high service quality and efficient IT operations.

What is the difference between Itsm Engineer vs Service Desk Analyst?

AspectItsm EngineerService Desk Analyst
CertificationsITIL, Service Management certificationsITIL, Service Desk certifications often preferred
Work EnvironmentIT departments, technical teams, enterprise environmentsHelp desk, support centers, customer service settings
ResponsibilitiesDesigning, implementing, and managing ITSM processesHandling user tickets, troubleshooting, providing first-line support
Industry UsageIT service providers, large organizationsAny organization with IT support needs

While both roles involve IT support and require ITIL knowledge, an Itsm Engineer focuses on designing and managing ITSM processes, whereas a Service Desk Analyst primarily handles user support and issue resolution. The Itsm Engineer's role is more technical and process-oriented, while the Service Desk Analyst provides frontline support to end-users.

What are popular job titles related to Itsm Engineer jobs in Raleigh, NC? For Itsm Engineer jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Itsm Engineer jobs in Raleigh, NC look for? The top searched job categories for Itsm Engineer jobs in Raleigh, NC are:
Itsm Engineer jobs near you
ServiceNow Sr Developer

ServiceNow Sr Developer

Merican

Raleigh, NC • On-site

$52.50 - $72.25/hr

Other

Posted 23 days ago

Job description

Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is the largest private broadband company in America, providing advanced digital video, Internet, telephone and home security and automation services over its own nationwide IP network. The client is committed to creating meaningful moments of human connection through technology. The largest private broadband company in America, we proudly serve six and a half million homes and businesses across 18 states. They are dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that make each one unique.
Job Title: ServiceNow Sr Developer
Work Location: Raleigh, NC - 27603
Duration: 3+ Months
Work Type: Temporary Assignment
Job Type: Hybrid
Description:
  • The ServiceNow Developer will be responsible for designing, developing, and implementing solutions within the ServiceNow platform to support RapidScale's managed services and internal operations.
  • This role will partner closely with Product, Engineering, Operations, and Service Delivery teams to enhance workflows, automate processes, and improve overall service experience for enterprise customers.

Top 5 Must Haves:
  • 3-6+ years of relevant experience.
  • Strong experience with ITSM and exposure to ITOM, CMDB, or Service Catalog.
  • Hands-on experience with JavaScript, REST APIs, and integrations.
  • Understanding of cloud environments (AWS, Azure, VMware) and how they integrate with ITSM workflows.
  • Experience working in a managed services, MSP, or enterprise IT environment preferred.
  • Strong problem-solving skills and ability to work in a fast-paced, cross-functional environment.

TekWissen® Group is an equal opportunity employer supporting workforce diversity.
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About Merican

Sourced by ZipRecruiter

Merican is a IT Service consulting firm, specialized in Digital adoption and Business automation. With our diverse collection of skilled and committed consultants, technology companies, businesses and digital experts, we provide our subject expertise and our unique client service approach, a best-in-class global model of delivery suited to the business demands of our clients. We ensure that we implement future-oriented solutions for our clients via investments in people, solutions, technologies, competencies and infrastructure.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Columbia , MD, US

Year founded

2020

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