Drive platform integration with enterprise systems including Entra ID, ITSM, zero-trust security ... Enterprise Administrator Expert or equivalent certification * Experience with DEX (Digital Employee ...
Drive platform integration with enterprise systems including Entra ID, ITSM, zero-trust security ... Enterprise Administrator Expert or equivalent certification * Experience with DEX (Digital Employee ...
Itsm Administrator information
See Raleigh, NC salary details
$25.6K - $35.8K
4% of jobs
$35.8K - $45.9K
5% of jobs
$45.9K - $56.1K
3% of jobs
$56.1K - $66.2K
2% of jobs
$73.1K is the 25th percentile. Wages below this are outliers.
$66.2K - $76.4K
15% of jobs
The median wage is $84.4K / yr.
$76.4K - $86.5K
26% of jobs
$86.5K - $96.7K
9% of jobs
$96.7K - $106.8K
6% of jobs
$111.9K is the 75th percentile. Wages above this are outliers.
$106.8K - $117K
10% of jobs
$117K - $127.1K
13% of jobs
$127.1K - $137.3K
7% of jobs
$25.6K
$90.5K
$137.3K
How much do itsm administrator jobs pay per year?
As of Aug 11, 2026, the average yearly pay for itsm administrator in Raleigh, NC is $90,463.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,943.00 and $115,989.00 per year, depending on experience, location, and employer.
What are the typical daily responsibilities of an ITSM administrator?
As an ITSM Administrator, your daily tasks often include managing and configuring IT service management tools, monitoring incident and request queues, and ensuring processes align with organizational policies. You may also be responsible for troubleshooting system issues, generating reports on service metrics, and collaborating with IT support teams to implement workflow improvements. Effective administrators regularly communicate with end-users and department leaders to gather feedback and enhance service processes. This role requires balancing technical system management with user-focused service delivery to help the organization achieve its IT service goals.
What is an ITSM administrator?
An ITSM Administrator manages and configures IT Service Management (ITSM) platforms to support an organization's IT processes. They ensure smooth operation of incident, problem, change, and service request management modules. Their responsibilities include user management, workflow automation, report generation, and system integrations. They also troubleshoot system issues and collaborate with IT teams to improve service delivery. Strong knowledge of ITIL best practices and experience with ITSM tools like ServiceNow, BMC Remedy, or Cherwell are often required.
Is IT hard to become an ITSM administrator?
Becoming an ITSM administrator typically requires a strong understanding of IT service management frameworks like ITIL, technical skills with ITSM tools, and relevant certifications. While it may involve a learning curve, gaining experience and certifications can make the path more accessible for those with IT backgrounds.
What are the key skills and qualifications needed to thrive in the ITSM administrator position, and why are they important?
To thrive as an ITSM Administrator, you need a solid understanding of IT service management frameworks (such as ITIL), system configuration, and process optimization, often supported by a bachelor's degree in information technology or a related field. Proficiency with ITSM platforms like ServiceNow, BMC Remedy, or Jira Service Management, as well as ITIL certifications, is highly valued. Exceptional problem-solving skills, attention to detail, and clear communication abilities are key for effective collaboration and process improvement. These skills are important because they ensure efficient IT service delivery, high user satisfaction, and continual improvement in complex IT environments.
What are the most commonly searched types of Itsm Administrator jobs in Raleigh, NC? The most popular types of Itsm Administrator jobs in Raleigh, NC are:
What are popular job titles related to Itsm Administrator jobs in Raleigh, NC? For Itsm Administrator jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Itsm Administrator jobs in Raleigh, NC look for? The top searched job categories for Itsm Administrator jobs in Raleigh, NC are:
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Deloitte rating
8.2
Based on 92 frontline employees who took The Breakroom Quiz
45th of 150 rated financial services
Job description
The Digital Workspace Platforms Engineering Manager leads the engineering strategy, architecture, and lifecycle management of Deloitte's enterprise digital workspace platforms, including end-user computing, M365, collaboration tooling, and productivity services. This role is responsible for translating platform strategy into scalable, reliable, and secure engineering solutions that enable more than 150,000 US practitioners to work seamlessly across hybrid environments. The Sr. Manager oversees a team of platform engineers, drives technical roadmaps, governs platform standards, and ensures deep integration with adjacent enterprise systems including identity, security, and service management. Success is measured by platform engineering quality, system reliability, deployment velocity, and the tangible impact delivered to the practitioner experience.
Recruiting for this role ends on October 31, 2026
Work You'll Do
As a Digital Workspace Platforms Engineering Manager, you will:
- Lead the engineering design, build, and lifecycle management of enterprise digital workspace platforms including M365, endpoint management, and collaboration tooling
- Develop and maintain platform engineering roadmaps aligned to CTO strategy, practitioner experience goals, and enterprise architecture standards
- Oversee a team of platform engineers, providing technical direction, performance management, and professional development
- Establish and enforce engineering standards, configuration baselines, and quality assurance practices across all workspace platforms
- Drive platform integration with enterprise systems including Entra ID, ITSM, zero-trust security frameworks, and observability tooling
- Partner with architecture, security, and infrastructure teams to ensure platforms meet compliance, scalability, and resilience requirements
- Evaluate emerging technologies and lead proof-of-concept efforts to continuously advance the firm's digital workspace engineering capabilities
The successful candidate would possess these skills:
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationships
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Ability to meet deadlines
- Ability to mentor and provide clear guidance to others
The Team
The Digital Workspace Platforms Engineering team sits within Deloitte's CTO Practitioner Productivity organization and is responsible for the engineering foundation that powers how Deloitte's workforce operates every day. From endpoint configuration to M365 service management and collaboration platform engineering, this team builds and maintains the technology backbone that enables client delivery, internal collaboration, and practitioner productivity at scale. The team operates at the intersection of enterprise architecture, security, and end-user experience - making a direct and lasting impact on how Deloitte works.
Qualifications
Required:
- 8+ years of experience in digital workspace engineering, end-user computing, or enterprise platform engineering
- 6+ years of technical expertise in M365 platform engineering including Exchange Online, SharePoint, Teams, Intune, and Entra ID including but not limited to:
- Strong understanding of zero-trust architecture, endpoint security, and enterprise identity management 1+ year leading platform engineering teams and managing technical roadmaps
- Proven ability to manage cross-functional engineering programs with executive-level stakeholder communication
- Bachelor's degree in Information Technology, Computer Science, Human-Computer Interaction, Business, or a related field and/or additional relevant professional experience
- Ability to travel 10-20%, on average, based on the work you do and the clients and industries/sectors you serve
- Limited immigration sponsorship may be available
Preferred:
- Microsoft 365 Certified: Enterprise Administrator Expert or equivalent certification
- Experience with DEX (Digital Employee Experience) observability platforms such as Nexthink or Lakeside
- Familiarity with MCP/A2A agentic protocols and AI-integrated workspace tooling
- Background in professional services or large-scale enterprise IT engineering environments
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $97,000 to $179,000.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
EA_ExpHire
#LH-1
EA_ITS_ExpHire
Qualifications:The Digital Workspace Platforms Engineering Manager leads the engineering strategy, architecture, and lifecycle management of Deloitte's enterprise digital workspace platforms, including end-user computing, M365, collaboration tooling, and productivity services. This role is responsible for translating platform strategy into scalable, reliable, and secure engineering solutions that enable more than 150,000 US practitioners to work seamlessly across hybrid environments. The Sr. Manager oversees a team of platform engineers, drives technical roadmaps, governs platform standards, and ensures deep integration with adjacent enterprise systems including identity, security, and service management. Success is measured by platform engineering quality, system reliability, deployment velocity, and the tangible impact delivered to the practitioner experience.
Recruiting for this role ends on October 31, 2026
Work You'll Do
As a Digital Workspace Platforms Engineering Manager, you will:
- Lead the engineering design, build, and lifecycle management of enterprise digital workspace platforms including M365, endpoint management, and collaboration tooling
- Develop and maintain platform engineering roadmaps aligned to CTO strategy, practitioner experience goals, and enterprise architecture standards
- Oversee a team of platform engineers, providing technical direction, performance management, and professional development
- Establish and enforce engineering standards, configuration baselines, and quality assurance practices across all workspace platforms
- Drive platform integration with enterprise systems including Entra ID, ITSM, zero-trust security frameworks, and observability tooling
- Partner with architecture, security, and infrastructure teams to ensure platforms meet compliance, scalability, and resilience requirements
- Evaluate emerging technologies and lead proof-of-concept efforts to continuously advance the firm's digital workspace engineering capabilities
The successful candidate would possess these skills:
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationships
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Ability to meet deadlines
- Ability to mentor and provide clear guidance to others
The Team
The Digital Workspace Platforms Engineering team sits within Deloitte's CTO Practitioner Productivity organization and is responsible for the engineering foundation that powers how Deloitte's workforce operates every day. From endpoint configuration to M365 service management and collaboration platform engineering, this team builds and maintains the technology backbone that enables client delivery, internal collaboration, and practitioner productivity at scale. The team operates at the intersection of enterprise architecture, security, and end-user experience - making a direct and lasting impact on how Deloitte works.
Qualifications
Required:
- 8+ years of experience in digital workspace engineering, end-user computing, or enterprise platform engineering
- 6+ years of technical expertise in M365 platform engineering including Exchange Online, SharePoint, Teams, Intune, and Entra ID including but not limited to:
- Strong understanding of zero-trust architecture, endpoint security, and enterprise identity management 1+ year leading platform engineering teams and managing technical roadmaps
- Proven ability to manage cross-functional engineering programs with executive-level stakeholder communication
- Bachelor's degree in Information Technology, Computer Science, Human-Computer Interaction, Business, or a related field and/or additional relevant professional experience
- Ability to travel 10-20%, on average, based on the work you do and the clients and industries/sectors you serve
- Limited immigration sponsorship may be available
Preferred:
- Microsoft 365 Certified: Enterprise Administrator Expert or equivalent certification
- Experience with DEX (Digital Employee Experience) observability platforms such as Nexthink or Lakeside
- Familiarity with MCP/A2A agentic protocols and AI-integrated workspace tooling
- Background in professional services or large-scale enterprise IT engineering environments
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $97,000 to $179,000.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
EA_ExpHire
#LH-1
EA_ITS_ExpHire
Education:Bachelor's DegreeEmployment Type: