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Itil Jobs in Delaware (NOW HIRING)

Cognizant

Deskside Support lead

Wilmington, DE · On-site

$79 - $90/hr

Maintain documentation and follow ITIL-based support processes. * Experience supporting Bloomberg Refinitiv/Eikon Reuters and trading floor technologies. * Strong Windows/Mac devices support and ...

E*Pro, Inc.

Tableau Admin

Newark, DE · On-site

Comprehensive understanding of ITIL Service Management disciplines and practical experience in applying them Problem solving / troubleshooting experience /skills to assist Production Support in issue ...

Cognizant

Desktop Support Engineer

Wilmington, DE · On-site

$63 - $73/hr

Maintain documentation and follow ITIL-based support processes. * Experience supporting Bloomberg Refinitiv/Eikon Reuters and trading floor technologies. What you'll need to succeed: * Strong Windows ...

Cognizant

Deskside Support Engineer

Wilmington, DE · On-site

$63 - $73/hr

Maintain documentation and follow ITIL-based support processes. * Experience supporting Bloomberg Refinitiv/Eikon Reuters and trading floor technologies. What you'll need to succeed: * Strong Windows ...

defi AUTO LLC

ITSM Specialist

Dover, DE · On-site

$60K - $80K/yr

Strong knowledge of ITSM frameworks such as ITIL * Strong communication, problem-solving, and organizational skills * Familiarity with SDLC, Agile, and DevOps methodologies * Familiarity with ...

JPMorgan Chase & Co.

$120 - $170/hr

Working knowledge of ITIL/incident, problem, and change management concepts, including risk/controls mindset and audit-ready documentation. * AI focused mindset for continuous improvements in various ...

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How much do itil jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for itil in Delaware is $21.93, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $24.04 per hour, depending on experience, location, and employer.

What is ITIL and what does an ITIL professional do?

ITIL stands for Information Technology Infrastructure Library, which is a set of best practices for delivering IT services efficiently and effectively. An ITIL professional uses these best practices to help organizations align their IT services with business needs, improve service delivery, reduce costs, and manage risk. Their responsibilities often include process improvement, incident management, change management, and ensuring that IT services meet agreed-upon standards and expectations.

What are the key skills and qualifications needed to thrive as an ITIL professional, and why are they important?

To thrive as an ITIL professional, you need a solid understanding of IT service management principles, process optimization, and typically an ITIL certification. Familiarity with ITSM tools such as ServiceNow, BMC Remedy, or Jira Service Management is important for managing workflows and incidents. Strong analytical thinking, communication, and stakeholder management skills set top performers apart in this field. These competencies are crucial for ensuring efficient IT service delivery, continual improvement, and alignment of IT services with business needs.

How does an ITIL professional typically collaborate with other departments to improve service delivery?

ITIL professionals often work closely with various departments such as IT operations, customer support, and business units to align IT services with organizational needs. They facilitate communication between technical teams and non-technical stakeholders, ensuring that service management processes are clear and effective. Regular meetings, process documentation, and service reviews are common ways ITIL professionals foster collaboration, leading to more efficient incident resolution and continuous service improvement.

What is the difference between Itil vs ServiceNow Administrator?

AspectItilServiceNow Administrator
CertificationsITIL Foundation, ITIL ExpertServiceNow Certified System Administrator
Work EnvironmentIT service management, process improvementServiceNow platform management, automation
Industry UsageIT service providers, large enterprisesOrganizations using ServiceNow for ITSM

While ITIL is a set of best practices for IT service management, a ServiceNow Administrator focuses on managing and configuring the ServiceNow platform to implement ITIL processes. Both roles require understanding of ITSM principles, but ITIL provides the framework, whereas the ServiceNow Administrator applies it within the ServiceNow environment.

Is ITIL entry level?

ITIL (Information Technology Infrastructure Library) certifications are available at multiple levels, including Foundation, which is considered entry level and suitable for beginners. The Foundation certification covers basic concepts and practices, making it accessible without prior experience, but job requirements may also seek relevant skills or experience in IT service management. Advanced certifications require more experience and knowledge of ITIL frameworks.

Is ITIL in demand?

ITIL (Information Technology Infrastructure Library) professionals are in demand as organizations seek to improve IT service management and operational efficiency. Certifications like ITIL Foundation can enhance job prospects, and roles often require knowledge of ITSM tools and processes. The demand varies by industry and region but remains steady in organizations prioritizing IT service quality.

What jobs can I get with ITIL?

With ITIL certification, you can pursue roles such as IT Service Manager, ITIL Process Consultant, Service Desk Manager, or IT Operations Analyst. These positions typically require knowledge of IT service management best practices, process improvement, and often involve managing IT services, infrastructure, or support teams.

What are the most commonly searched types of Itil jobs in Delaware?

The most popular types of Itil jobs in Delaware are:

What are popular job titles related to Itil jobs in Delaware?

For Itil jobs in Delaware, the most frequently searched job titles are:

What job categories do people searching Itil jobs in Delaware look for?

The top searched job categories for Itil jobs in Delaware are:

Itil jobs near you
Infographic showing various Itil job openings in Delaware as of August 2026, with employment types broken down into 87% Full Time, 5% Part Time, and 8% Contract. Highlights an 82% Physical, 8% Hybrid, and 10% Remote job distribution, with an average salary of $45,611 per year, or $21.9 per hour.

Deskside Support lead

Cognizant

Wilmington, DE • On-site

$79 - $90/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Cognizant rating

7.0

Company rating: 7.0 out of 10

Based on 87 frontline employees who took The Breakroom Quiz

59th of 72 rated business consultants

Job description

Deskside Engineer Lead

*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*

Job Summary

Provide technical and operational support to traders and front-office users ensuring high availability of trading applications market data platforms and trading floor infrastructure.

Responsibilities
  • Provide technical and operational support to traders and front-office users ensuring high availability of trading applications market data platforms and trading floor infrastructure.
  • Support trading and market data platforms such as Bloomberg Terminal Refinitiv/Eikon Reuters Fidessa and OMS/EMS applications.
  • Troubleshoot issues related to trading applications market data feeds desktops laptops and multi-monitor workstations.
  • Provide onsite and remote support to traders in a fast-paced high-pressure environment.
  • Manage incidents and service requests through ServiceNow or similar ITSM tools ensuring SLA compliance.
  • Coordinate with application network infrastructure and vendor teams for issue resolution.
  • Perform software installations upgrades user access management and hardware deployments.
  • Maintain documentation and follow ITIL-based support processes.
  • Experience supporting Bloomberg Refinitiv/Eikon Reuters and trading floor technologies.
  • Strong Windows/Mac devices support and troubleshooting skills.
  • Knowledge of Active Directory Citrix Microsoft 365 and basic networking (TCP/IP DNS).
  • Familiarity with ITSM tools (ServiceNow Remedy etc.).
  • Strong communication stakeholder management and problem-solving skills.
  • 4-8 years in Trader Support Front Office Support or Financial Services IT Support.
  • Experience supporting Investment Banking Capital Markets Asset Management or Brokerage environments.

The Salary for this position will be yearly 79000 TO 90,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits
  • Medical/Dental/Vision/Life Insurance
  • Paid holidays plus Paid Time Off
  • 401(k) plan and contributions
  • Long-term/Short-term Disability
  • Paid Parental Leave
  • Employee Stock Purchase Plan

Disclaimer: The compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

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