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Itil Jobs in Delaware (NOW HIRING)

E*Pro, Inc.

Tableau Admin

Newark, DE

Comprehensive understanding of ITIL Service Management disciplines and practical experience in applying them Problem solving / troubleshooting experience /skills to assist Production Support in issue ...

Kellton

*ORO Analyst II*

Wilmington, DE · On-site

ITIL Foundation or equivalent service management training. * Experience with operational reporting, SLA/KPI tracking, or process improvement. * Exposure to financial services, regulated data handling ...

Best Egg

Site Reliability Engineer

Wilmington, DE

$55.25 - $73.50/hr

Datadog, AWS, ITIL, Linux, or automation certification. * Experience with JAMS, GoAnywhere, xMatters, ServiceNow/Jira, or CI/CD environments. * Exposure to AIOps, anomaly detection, operational ...

Best Egg

Site Reliability Engineer

Wilmington, DE · On-site

$55.25 - $73.50/hr

Datadog, AWS, ITIL, Linux, or automation certification. * Experience with JAMS, GoAnywhere, xMatters, ServiceNow/Jira, or CI/CD environments. * Exposure to AIOps, anomaly detection, operational ...

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Showing results 21-40

All JobsItil JobsItil Jobs in Delaware

Itil information

See Delaware salary details

$11

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How much do itil jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for itil in Delaware is $21.93, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $24.04 per hour, depending on experience, location, and employer.

What is ITIL and what does an ITIL professional do?

ITIL stands for Information Technology Infrastructure Library, which is a set of best practices for delivering IT services efficiently and effectively. An ITIL professional uses these best practices to help organizations align their IT services with business needs, improve service delivery, reduce costs, and manage risk. Their responsibilities often include process improvement, incident management, change management, and ensuring that IT services meet agreed-upon standards and expectations.

How does an ITIL professional typically collaborate with other departments to improve service delivery?

ITIL professionals often work closely with various departments such as IT operations, customer support, and business units to align IT services with organizational needs. They facilitate communication between technical teams and non-technical stakeholders, ensuring that service management processes are clear and effective. Regular meetings, process documentation, and service reviews are common ways ITIL professionals foster collaboration, leading to more efficient incident resolution and continuous service improvement.

What is the difference between Itil vs ServiceNow Administrator?

AspectItilServiceNow Administrator
CertificationsITIL Foundation, ITIL ExpertServiceNow Certified System Administrator
Work EnvironmentIT service management, process improvementServiceNow platform management, automation
Industry UsageIT service providers, large enterprisesOrganizations using ServiceNow for ITSM

While ITIL is a set of best practices for IT service management, a ServiceNow Administrator focuses on managing and configuring the ServiceNow platform to implement ITIL processes. Both roles require understanding of ITSM principles, but ITIL provides the framework, whereas the ServiceNow Administrator applies it within the ServiceNow environment.

What are the key skills and qualifications needed to thrive as an ITIL professional, and why are they important?

To thrive as an ITIL professional, you need a solid understanding of IT service management principles, process optimization, and typically an ITIL certification. Familiarity with ITSM tools such as ServiceNow, BMC Remedy, or Jira Service Management is important for managing workflows and incidents. Strong analytical thinking, communication, and stakeholder management skills set top performers apart in this field. These competencies are crucial for ensuring efficient IT service delivery, continual improvement, and alignment of IT services with business needs.

What jobs can I get with ITIL?

ITIL certification prepares individuals for roles in IT service management, such as IT Service Manager, IT Operations Manager, or Service Desk Manager. These roles involve managing IT services, implementing best practices, and ensuring service quality, often requiring knowledge of ITIL frameworks and tools like ServiceNow or BMC Remedy.

Is ITIL in demand?

ITIL (Information Technology Infrastructure Library) professionals are in demand as organizations seek to improve IT service management and operational efficiency. Certifications like ITIL Foundation can enhance job prospects, and roles often require knowledge of ITSM tools and processes. The demand varies by industry and region but remains steady due to ongoing digital transformation efforts.
What are the most commonly searched types of Itil jobs in Delaware? The most popular types of Itil jobs in Delaware are:
What are popular job titles related to Itil jobs in Delaware? For Itil jobs in Delaware, the most frequently searched job titles are:
What job categories do people searching Itil jobs in Delaware look for? The top searched job categories for Itil jobs in Delaware are:
Itil jobs near you
Infographic showing various Itil job openings in Delaware as of August 2026, with employment types broken down into 84% Full Time, 5% Part Time, and 11% Contract. Highlights an 85% Physical, 6% Hybrid, and 9% Remote job distribution, with an average salary of $45,611 per year, or $21.9 per hour.

IT Dept - Service Support Specialist I

pcaltd

Wilmington, DE • On-site

Full-time

Re-posted 14 days ago

Job description

Role Summary

The Service Support Specialist I is responsible for providing functional Tier 2 support, managing the lifecycle of incidents and service requests, and performing effective hardware and software troubleshooting.

Key Responsibilities
  • Service Desk: Manage the incident and service request queues, ensuring adherence to Service Level Agreements (SLAs). Handle complex service requests, including advanced user provisioning and resource access modifications.
  • Incident Resolution: Resolve Tier 2 incidents involving network access (VPN/Wi-Fi), complex software installations/troubleshooting, and access to key enterprise applications.
  • Computer Break/Fix: Deliver timely and effective technical support for software malfunctions and complex hardware issues (e.g., driver conflicts, hard drive diagnostics, operating system re-imaging).
  • Monitoring & First Line of Support: Proactively monitor critical application logs and system performance metrics. Act as the initial point of contact for service alerts across networking, server, and platform teams, providing accurate triage before escalation.
  • Continuous Improvement: Identify patterns in recurring incidents and actively contribute to the Problem Management process by documenting trends for analysis.
Knowledge, Skills, and Abilities (KSAs)
  • Knowledge: Solid understanding of Active Directory/Entra ID, TCP/IP fundamentals, and troubleshooting corporate applications (e.g., ERP, CRM).
  • Skills: Proficient in using ITSM tools and remote diagnostic utilities. Strong ability to prioritize conflicting demands and manage ticket workflow effectively.
  • Training/Certifications: CompTIA A+ hardware or software, or ITIL Foundation training or certification, or
    •  Microsoft Certified: Modern Desktop Administrator Associate or equivalent is highly desired.

Work Schedule & Location

  • Schedule: Monday through Thursday, 12:00 PM – 9:00 PM; Friday, 9:00 AM – 6:00 PM.
  • Work Location: This is a 100% in-office position. Employees are expected to work on-site five days per week.

Experience

  • 1-2 year of IT Service Desk and/or IT support experience in a corporate or enterprise environment preferred.
  • Experience supporting Windows desktops, enterprise, applications, and ITSM ticketing systems is preferred.

Education:

  • High School Diploma or GED required.
  • Associate’s degree in information technology or a related field preferred.

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