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Itil Manager Jobs in Delaware (NOW HIRING)

Marencor

Manager, Software Development

Wilmington, DE · On-site

$175/hr

Manager, Software Development Engineering Location: Hybrid/KS / Chicago, IL / IA / Manassas, VA ... Agile, ITSM, ITIL, adoption frameworks, ALM and Software Development practices. CANDIDATES NEED TO ...

Prophecy Technologies

R&D CSV Engineer

Wilmington, DE · On-site

Manage deviations and Corrective and Preventive Actions (CAPA), ensuring full compliance with ... ITIL. * Experience in authoring URS/FS, protocols, final reports, and validation plans/reports.

Relativity

Senior Technical Account Manager

Wilmington, DE · On-site

$134K - $202K/yr

As a member of the Technical Account Management Team, theTechnical Account Manager (TAM) works ... ITIL Certification * Relativity Expert Relativity is committed to competitive, fair, and equitable ...

E*Pro, Inc.

Tableau Admin

Newark, DE · On-site

... of ITIL Service Management disciplines and practical experience in applying them Proven ability to independently champion business intelligence principles with business owners, application owners ...

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All JobsItil JobsItil Manager JobsItil Manager Jobs in Delaware

Itil Manager information

See Delaware salary details

$26.3K

$101.5K

$135.2K

How much do itil manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for itil manager in Delaware is $101,501.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,195.00 and $130,545.00 per year, depending on experience, location, and employer.

What is an ITIL manager?

ITIL Managers are professionals responsible for overseeing the implementation and management of ITIL (Information Technology Infrastructure Library) processes within an organization. They ensure that IT services are delivered effectively by aligning IT service management practices with the needs of the business. Their duties typically include designing, monitoring, and optimizing ITIL processes such as incident, problem, and change management. ITIL Managers also lead teams, train staff, and ensure compliance with ITIL best practices to improve service quality. They play a key role in driving continuous improvement in IT service delivery.

How does an ITIL manager typically collaborate with other departments to ensure service delivery aligns with business objectives?

An ITIL Manager works closely with various departments such as IT operations, development, and business units to ensure IT services effectively support organizational goals. This often involves regular meetings with stakeholders to gather requirements, review service performance, and coordinate process improvements. By facilitating communication between technical teams and business leaders, the ITIL Manager helps ensure that service delivery is both efficient and aligned with strategic objectives. This collaborative approach is essential for maintaining high service quality and fostering a culture of continuous improvement.

What are the key skills and qualifications needed to thrive as an ITIL manager, and why are they important?

To thrive as an ITIL Manager, you need a deep understanding of IT service management frameworks, particularly ITIL, supported by relevant certifications like ITIL Foundation or Intermediate. Familiarity with ITSM tools such as ServiceNow, BMC Remedy, or Cherwell is typically required to manage and optimize service delivery processes. Strong leadership, problem-solving, and communication skills help drive process improvements and foster collaboration across IT teams. These competencies ensure that IT services align with business goals, deliver value, and maintain high levels of customer satisfaction.

What is the difference between Itil Manager vs Service Delivery Manager?

AspectItil ManagerService Delivery Manager
CertificationsITIL certifications, such as ITIL Foundation or ExpertITIL certifications often preferred; certifications in service management or project management (e.g., PMP) are common
Work EnvironmentFocuses on IT service management processes, frameworks, and improving IT servicesOversees end-to-end service delivery, including customer satisfaction and operational performance
Industry UsagePrimarily in IT and technology sectorsUsed across various industries including IT, telecom, and service-based sectors

The Itil Manager specializes in managing IT service management processes based on ITIL frameworks, ensuring efficient IT operations. The Service Delivery Manager has a broader focus on overall service delivery, customer satisfaction, and operational performance across multiple functions. While both roles require ITIL knowledge, the Itil Manager is more process-oriented, whereas the Service Delivery Manager emphasizes service quality and client relationships.

What cities in Delaware are hiring for Itil Manager jobs?

Cities in Delaware with the most Itil Manager job openings:

Itil Manager jobs near you

Manager, Software Development

Marencor

Wilmington, DE • On-site

$175/hr

Full-time

Re-posted 3 days ago

Key responsibilities

  • Provide leadership and direction for all aspects of development, implementation, integration, and support decisions impacting applications or systems.

  • Manage project planning, execution, and develop strategies for creating and integrating new applications.

  • Create, review, and implement multi-year strategies for teams, systems, or projects.

Job description

Title: Manager, Software Development Engineering

Location: Hybrid/KS / Chicago, IL /  IA / Manassas, VA / Wilmington, DE

Salary:  $175-180k Target

Job Description:

We need: A senior development Manager (10+ Years)  who has recent experience leading UI/react Projects, Candidates must have demonstrated experience with ReactJS is required, additional proficiency with NodeJS and/or Next.js is preferred; AngularJS will be considered. Candidates must have experience with a DEV OPS or Operational framework E.G. Agile, ITSM, ITIL, adoption frameworks, ALM and Software Development practices.

CANDIDATES NEED TO BE ONSITE FOUR DAYS A WEEK AND CAN SIT IN ANY OF THESE LOCATIONS - Overland Park, KS / Chicago, IL / Urbandale, IA / Manassas, VA / Wilmington, DE area.

The Manager, Software Development Engineering will be responsible for providing leadership and direction for all aspects of development, implementation, integration and support decisions impacting an application or system. Direct project planning and execution, develops strategies for creating and integrating new applications, and work with departments to determine technology needs and design solutions.   

 Overland Park, KS / Chicago, IL / Urbandale, IA / Manassas, VA / Wilmington, DE

  • Creates, reviews and implements multi-year strategies for individual teams, systems, or projects
  • Provides direction to team leads or other direct and indirect personnel within the organization
  • Responsible for team performance, process compliance and directs work at an objective / goal level across one or more teams through formal authority
  • High focus on employee talent management and performance management - demonstrates increased value from all associates and/or Team Leads within respective area
  • Closely manages and monitors project and resource costs within respective area
  • 50% or less time is focused within directly managed teams and peer technical groups 
  • Implements and monitors critical health metrics for all aspects of their operational and continuous improvement processing
  • Develops new ideas to optimize processes and improve operations; resulting in increased ROI
  • Primary interaction point is with a company presidents, VP, or PM at an operating unit
  • Travel for this position is approximately 10-30%

Qualifications

  • At least 5 years of experience in the field or in a related area; multiple years of proven leadership experience
  • Experience enables individual to be portable across numerous roles within BTS at a similar leadership level
  • Demonstrated operational experience with a DEV OPS or Operational framework E.G. Agile, ITSM, ITIL, adoption frameworks, ALM and Software Development practices 
  • Must possess the ability to operate and guide teams through the various frameworks and processing; measuring personnel performance throughout
  • Must have demonstrated the capability of meeting the key accountabilities, or have the ability to learn/perform them
  • Excellent oral and written communication skills with ability to interact seamlessly with both technical and business stakeholders at all levels of the corporation
  • Software Development Life Cycle experience
  • Understanding of Agile SDLC is preferred
  • 3+ years of P&C insurance industry knowledge is preferred, but not required
  • 5-8+ years of front-end development experience required
  • Demonstrated experience with ReactJS is required, additional proficiency with NodeJS and/or Next.js is preferred; AngularJS will be considered
  • At least 5 years of supervisory and/or team lead experience
  • Proven experience working within agile and/or scaled agile frameworks (SAFe)
  • Bachelors Degree in Computer Science, Information Technology, Information Systems, or a related discipline. Equivalent experience and/or alternative qualifications will be considered.