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Itil Manager Jobs in Delaware (NOW HIRING)

TecTammina

Tableau Admin

Newark, DE · On-site

Excellent requirements gathering skills Considerable BI development experience / background Comprehensive understanding of ITIL Service Management disciplines and practical experience in applying ...

E*Pro, Inc.

Tableau Admin

Newark, DE · On-site

Comprehensive understanding of ITIL Service Management disciplines and practical experience in applying them Problem solving / troubleshooting experience /skills to assist Production Support in issue ...

Kellton

*ORO Analyst II*

Wilmington, DE · On-site

ITIL Foundation or equivalent service management training. * Experience with operational reporting, SLA/KPI tracking, or process improvement. * Exposure to financial services, regulated data handling ...

Pearson

Lead, Service Management

Dover, DE · On-site

$12.75 - $16.75/hr

... or Senior Manager Service Operations & Cyber Risk Location: US, Remote Role Overview Pearson ... ITIL or SAFe certification a plus * Bachelor's degree in a relevant field or equivalent practical ...

New

W.R. Berkley

Director, Technical Delivery

Wilmington, DE · On-site

$205K/yr

... management skills. * PMP, CSM, SAFe, or equivalent certifications are a plus. Preferred Attributes * Experience in a hybrid or multi-cloud environment (AWS, Azure, GCP). * Familiarity with ITIL ...

New

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Showing results 21-40

All JobsItil JobsItil Manager JobsItil Manager Jobs in Delaware

Itil Manager information

See Delaware salary details

$26.3K

$101.5K

$135.2K

How much do itil manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for itil manager in Delaware is $101,501.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,195.00 and $130,545.00 per year, depending on experience, location, and employer.

What is the difference between Itil Manager vs Service Delivery Manager?

AspectItil ManagerService Delivery Manager
CertificationsITIL certifications, such as ITIL Foundation or ExpertITIL certifications often preferred; certifications in service management or project management (e.g., PMP) are common
Work EnvironmentFocuses on IT service management processes, frameworks, and improving IT servicesOversees end-to-end service delivery, including customer satisfaction and operational performance
Industry UsagePrimarily in IT and technology sectorsUsed across various industries including IT, telecom, and service-based sectors

The Itil Manager specializes in managing IT service management processes based on ITIL frameworks, ensuring efficient IT operations. The Service Delivery Manager has a broader focus on overall service delivery, customer satisfaction, and operational performance across multiple functions. While both roles require ITIL knowledge, the Itil Manager is more process-oriented, whereas the Service Delivery Manager emphasizes service quality and client relationships.

What are the key skills and qualifications needed to thrive as an ITIL manager, and why are they important?

To thrive as an ITIL Manager, you need a deep understanding of IT service management frameworks, particularly ITIL, supported by relevant certifications like ITIL Foundation or Intermediate. Familiarity with ITSM tools such as ServiceNow, BMC Remedy, or Cherwell is typically required to manage and optimize service delivery processes. Strong leadership, problem-solving, and communication skills help drive process improvements and foster collaboration across IT teams. These competencies ensure that IT services align with business goals, deliver value, and maintain high levels of customer satisfaction.

What is an ITIL manager?

ITIL Managers are professionals responsible for overseeing the implementation and management of ITIL (Information Technology Infrastructure Library) processes within an organization. They ensure that IT services are delivered effectively by aligning IT service management practices with the needs of the business. Their duties typically include designing, monitoring, and optimizing ITIL processes such as incident, problem, and change management. ITIL Managers also lead teams, train staff, and ensure compliance with ITIL best practices to improve service quality. They play a key role in driving continuous improvement in IT service delivery.

How does an ITIL manager typically collaborate with other departments to ensure service delivery aligns with business objectives?

An ITIL Manager works closely with various departments such as IT operations, development, and business units to ensure IT services effectively support organizational goals. This often involves regular meetings with stakeholders to gather requirements, review service performance, and coordinate process improvements. By facilitating communication between technical teams and business leaders, the ITIL Manager helps ensure that service delivery is both efficient and aligned with strategic objectives. This collaborative approach is essential for maintaining high service quality and fostering a culture of continuous improvement.
What cities in Delaware are hiring for Itil Manager jobs? Cities in Delaware with the most Itil Manager job openings:
Itil Manager jobs near you

Tableau Admin

TecTammina

Newark, DE • On-site

Full-time

Re-posted 15 days ago

Job description

Company Description

First IT Solutions 

Job Description

Responsibilities: 

Perform administrative and support activities across a multi-environment Tableau infrastructure including security administration, release management, troubleshooting and general systems maintenance. 

Perform development activities from gathering requirements and designing solutions, through 

developing code / reports, to testing and release / deployment.

Act as an expert in Data Interoperability, Analytics and BI.

Serve as a primary point of contact for Production Support issue resolution.

Identify needs, goals, and business models by collaborating with the end users, stakeholders and support partners Work with Vendor product management to determine, validate and implement a long term strategy for Tableau

Requirements: 

Extensive experience of entire lifecycle (cradle to grave) with Tableau including 

hands-on, pragmatic working knowledge. 

Hands-on experience with data architecture and data analysis skill sets. Primary experience with industry BI/Reporting tool - Tableau. Preferable secondary experience (nice to have) in OBIEE, Spotfire, MicroStrategy, Cognos, Actuate, SAS, SSRS, Informatica. Expertise in Data Interoperability and Analytics. 

Excellent requirements gathering skills Considerable BI development experience / background

Comprehensive understanding of ITIL Service Management disciplines and practical experience in applying them Problem solving / troubleshooting experience /skills to assist Production Support in issue resolution.

Proven ability to independently champion business intelligence principles with business owners, application owners, data analysts and DBAs

Qualifications

Relevant Years of Experience: 5 to 7 Years

Additional Information

Job Status: Full Time 

Eligibility: GC & US Citizens Only

Share the Profiles to mkonni(at)1stitsolutions.com

Contact: 703-349-1214

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