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Itil Change Management Analyst Jobs (NOW HIRING)

Lincoln Softtech LLC

ServiceNow CSM

Buffalo, NY · On-site

... understanding of ITIL framework and change management best practices; ITIL 4 Foundation ... analytical skills with the ability to interpret change and incident data to identify trends. • ...

New

Computer World Services Corp

... management procedures and policies Key Tasks & Responsibilities C oordinate and facilitate ... ITIL v4 Foundation * Desired: ITIL v4 Specialist - Create, Deliver, Support and/or ITIL v4 ...

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Itil Change Management Analyst information

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$10

$46

$68

How much do itil change management analyst jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for itil change management analyst in the United States is $46.12, according to ZipRecruiter salary data. Most workers in this role earn between $37.26 and $53.61 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an ITIL Change Management Analyst, and why are they important?

To thrive as an ITIL Change Management Analyst, you need strong analytical skills, a solid understanding of ITIL frameworks, and experience with change management processes, typically supported by an ITIL certification. Familiarity with IT Service Management (ITSM) tools such as ServiceNow, BMC Remedy, or Jira Service Management is commonly required. Excellent communication, stakeholder management, and problem-solving skills help build trust and facilitate smooth change implementations. These competencies ensure that IT changes are efficiently planned, approved, and executed with minimal disruption to business operations.

What are some of the common challenges faced by ITIL Change Management Analysts, and how can they be addressed?

ITIL Change Management Analysts often encounter challenges such as balancing the need for rapid implementation of changes with the importance of minimizing risk and service disruption. Managing communication and coordination among multiple stakeholders, including IT teams, business units, and external vendors, can also be complex. To address these challenges, analysts should establish clear change processes, maintain detailed documentation, and foster a culture of collaboration and transparency. Regular training and continuous improvement initiatives can further help ensure successful change management outcomes.

What does an ITIL Change Management Analyst do?

An ITIL Change Management Analyst is responsible for overseeing and coordinating changes to IT systems and services within an organization, following the ITIL framework. Their main goal is to ensure that all changes are made with minimal risk and disruption to business operations. They assess proposed changes, coordinate with stakeholders, document processes, and monitor the effectiveness of change implementations. This role helps maintain stability and compliance while enabling continuous improvement of IT services.

What is the difference between Itil Change Management Analyst vs Itil Service Desk Analyst?

AspectItil Change Management AnalystItil Service Desk Analyst
Primary FocusManaging and coordinating change processes within IT servicesHandling user support requests and incident resolution
CertificationsITIL Foundation, Change Management certificationsITIL Foundation, Service Desk certifications
Work EnvironmentIT departments, change advisory boards, project teamsHelp desks, support centers, customer service teams
Common TasksChange planning, risk assessment, approval workflowsTicket logging, troubleshooting, user communication

The Itil Change Management Analyst focuses on overseeing and coordinating IT change processes to ensure minimal disruption, while the Itil Service Desk Analyst primarily handles user support and incident resolution. Both roles require ITIL certifications and are essential in IT service management, but they serve different functions within the IT department.

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Itil Change Management Analyst jobs near you
Infographic showing various Itil Change Management Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, and 3% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $95,930 per year, or $46.1 per hour.

Senior Change Management Analyst

Robert Half

Los Angeles, CA • On-site

$85K - $113K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 24 days ago

Job description

Job Title

Senior Change Management Analyst


Company Overview

Join a leading organization in the arts, nonprofit, and cultural sector that is dedicated to preserving knowledge, fostering innovation, and enhancing digital experiences for employees and customers alike. Based in Los Angeles, California, the organization is investing in transformative technology initiatives that improve collaboration, operational efficiency, and user engagement across the enterprise. This is an opportunity to contribute to meaningful change within a mission-driven environment.


Role Summary

We are seeking an experienced Senior Change Management Analyst to support large-scale digital transformation and business modernization initiatives. This role will serve as a key member of a growing change management function, partnering with project teams, business leaders, and stakeholders to drive successful adoption of new processes, technologies, and ways of working. Based in Los Angeles, CA, the position offers the opportunity to influence enterprise-wide change and enhance organizational readiness across strategic initiatives.


Key Responsibilities

  • Develop and execute change management strategies that support successful adoption of business and technology initiatives.
  • Conduct stakeholder assessments, impact analyses, and organizational readiness evaluations.
  • Create and deliver communication, engagement, and training plans that support project objectives.
  • Identify change-related risks and develop mitigation strategies to increase adoption and minimize resistance.
  • Partner with project managers and business leaders to integrate change management activities into project plans.
  • Facilitate stakeholder engagement efforts and build alignment across multiple groups.
  • Track adoption metrics, monitor change progress, and provide actionable recommendations.
  • Support and coach project teams, sponsors, and business leaders throughout the change lifecycle.
  • Develop communication materials, reports, presentations, and training resources.
  • Mentor junior team members and contribute to continuous improvement of change management practices.

Compensation & Benefits

  • Salary range: $85,000 – $113,000.
  • Comprehensive medical, dental, and vision coverage.
  • Retirement savings programs with employer contributions.
  • Professional development and educational assistance opportunities.
  • Generous paid time off and paid holidays.
  • Wellness and employee engagement programs.

Additional Details

  • Work Model: Hybrid 3x onsite.
  • Full-time, limited-term position lasting approximately three years.
  • High-visibility role supporting multiple strategic transformation initiatives.
  • Opportunity to work across business, operations, and technology functions.
  • Collaborative, mission-driven environment focused on innovation and continuous improvement.

Required Qualifications

  • Bachelor's degree or equivalent professional experience.
  • 5+ years of experience in change management, organizational development, project delivery, or a related field.
  • Demonstrated experience supporting digital transformation or enterprise technology initiatives.
  • Strong knowledge of change management principles, methodologies, and best practices.
  • Excellent written, verbal, presentation, and facilitation skills.
  • Experience developing communications, stakeholder engagement plans, and training programs.
  • Ability to influence and build relationships across all levels of an organization.
  • Proficiency with Microsoft 365 applications and collaboration platforms.

Preferred Qualifications (Nice-to-Haves)

  • Change Management certification or completion of a formal change management program.
  • Experience supporting website, digital experience, communications, workplace collaboration, or customer-facing technology initiatives.
  • Familiarity with project management methodologies and project lifecycle processes.
  • Experience within nonprofit, education, cultural, or mission-driven organizations.
  • Experience creating training materials and leading employee engagement programs.
  • Knowledge of user adoption measurement, organizational readiness assessments, and change analytics.
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About Robert Half

Sourced by ZipRecruiter

Founded in 1948, Robert Half pioneered the idea of professional talent solutions to connect opportunities at great companies with highly skilled job seekers. As business needs changed, we evolved to offer specialized talent solutions for finance and accounting, technology, administrative and customer support, creative and marketing, and legal fields. In 2002, we introduced our subsidiary, Protiviti, a global independent risk consulting and internal audit service, to support companies as they faced more strategic business challenges.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

San Ramon, CA, US

Year founded

1948

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