Itil Change Management Analyst Jobs (NOW HIRING)

Thank you for considering a career at Port Houston. We appreciate your interest in joining our team. By applying, you are taking an important step toward advancing your career with an organization committed to excellence.

Port Houston offers competitive compensation, comprehensive benefits, and a diverse, inclusive work environment. Joining our team means embarking on a fulfilling career path with opportunities for growth and impact.

Before submitting your application, please ensure your resume is ready for upload in either .doc or .pdf format. Application must be completed in full.

Position Summary:

Plays a key role in preparing, supporting, and equipping employees to adopt and use changes to business processes, systems and technology, job roles, organization structures, and more. Supports the development and execution of change management plans, driving faster adoption, higher ultimate utilization of changes, and proficiency with the changes that impact employees.
Responsible for creating and designing communication materials, developing and conducting training sessions, and utilizing KPIs to measure, monitor, and evaluate outcomes. Focuses on the execution of change management strategies, resulting in increased benefit realization, value creation, and the achievement of business results and outcomes.

Key Responsibilities/Duties:

• Support the development and execution of change management plans to drive adoption and utilization of new processes, systems, and technologies.
• Assess change readiness and evaluate the potential impact of proposed changes on varied employee populations, identifying potential risks and challenges.
• Develop plans to anticipate, identify, minimize, and address resistant behaviors from employees and stakeholders.
• Provide guidance and resources to leaders and teams to support them in adapting to change and overcoming resistance.
• Support the design, development, and delivery of multi-channel strategic communications and events to support stakeholder awareness and buy-in.
• Support the design, development, and delivery of training materials and facilitate training sessions to equip employees with the necessary skills to adopt new processes, technologies, etc.
• Monitor and evaluate the effectiveness of change initiatives, making adjustments as needed to ensure desired outcomes are achieved.
• Leverage leading change management methodologies and practices to support adoption of the changes required by a project or initiative.
• Foster a culture of continuous improvement and innovation by promoting change readiness and agility across the organization.
• Act in accordance with Port Houston core values (respect, excellence, accountability, diligence, and you).
• Perform other duties as required.

Education/Experience:

• Bachelor's Degree in Communications, Organizational Development, or relevant field.
• 2+ years of progressive experience in change management, project management, communications, or training required.
• Change management certification (CCMP, Kotter, 7-S, Prosci, etc.) preferred.
• Experience with large-scale organizational change efforts.
• Consulting capabilities preferred.

Knowledge, Skills, Abilities and Behaviors:

• Proven track record of successful change initiatives
• A solid understanding of how people go through a change and the change process
• Experience with and knowledge of change management principles, methodologies and tools
• Familiarity with project management approaches, tools and phases of the project lifecycle
• Exceptional communication skills, both written and verbal
• Excellent active listening skills
• Ability to clearly articulate messages to a variety of audiences
• Ability to establish and maintain strong relationships
• Ability to influence others and move toward a common vision or goal
• Strong analytical and problem-solving skills
• Flexible and adaptable; able to work in ambiguous situations
• Resilient and tenacious with a propensity to persevere
• Problem solving and root-cause identification skills
• Able to work effectively at all levels of an organization
• Must be a team player and able to work collaboratively with and through others

Key Competencies Required:

• Influencing Others
• Collaboration and Partnerships
• Effective Communication
• Creativity and Innovation
• Conceptual thinking skills

This work site location of this job is:

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate, but due to open office environment noise level may occasionally be high. To apply, please go to porthouston.com/careers. Only applications submitted through the Port Houston Careers website will be acknowledged. Port Houston is an equal opportunity employer and participates in the E-Verify program supervised by the U.S. Government.
Disclaimer:

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this job.It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

We appreciate your interest in Port Houston. Port Houston is an equal employment opportunity employer. Port Houston's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws. Port Houston also prohibits harassment of applicants or employees based on any of these protected categories. Application must be completed in full.