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Manager Itil Change Management Jobs (NOW HIRING)

Saransh Inc

Change Manager

Atlanta, GA · On-site

Own the ITIL-based change management process for non-production environments (NPEs). * Review and assess Requests for Change (RFCs), including impact analysis, approvals/rejections, rollback/back-out ...

Kodeva LLC

Change Manager

Vancouver, WA · On-site

Key Responsibilities Lead and govern the end-to-end Change Management process in alignment with ITIL best practices. Drive Greenfield implementation of Change Management processes, governance ...

New

PamTen Inc

Change Manager

Vancouver, WA · On-site

Lead and govern the end-to-end Change Management process in alignment with ITIL best practices. * Drive Greenfield implementation of Change Management processes, governance, workflows, and controls ...

New

OSI Digital

ITIL Problem Management Analyst

Irvine, CA · On-site

$25 - $50/hr

Analyze incident, change, and operational data to identify trends, recurring issues, and ... ITIL Managing Professional or Advanced certifications preferred. * Strong hands-on experience with ...

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Support Analyst - ITIL Change Management

Sonoma Consulting Inc.

Plano, TX

Contractor

Re-posted 19 days ago

Job description

Company Description

Sonoma Consulting is one of the fastest growing national IT Consulting and Executive Search company in the United States, which was founded in 2011 by Mark McGee, the President and CEO. Sonoma Consulting has two business divisions - IT Consulting Services & Executive Search to serve its 150 national clients which range from entrepreneurial start-ups to Global Fortune 500.

Job Description

This role is a combination of operational and strategic responsibilities for ITL Service Design and Transition processes. From an operational perspective, the primary responsibility is managing IT Change Management. This requires providing daily support to our Change Management Process, govern the process and define improvement opportunities within the Change Management space. Critical to this role is the understanding user/business impact in a complex environment. On the strategic side, the duties comprise of overseeing ITIL Service Design and Transition processes and striving to mature them through Kaizen or continuous improvement working practices.

Key Responsibilities (Essential Duties and Functions)

Change Management Process Lead

  • Continuous improvement of overall Change Management process and communications.
  • Collaborating with IT teams on improving our Change Management Processes.
  • Act as point of escalation for customer for all IT changes, providing support teams with the tools they need to submit, update, approve and implement as quickly as possible
  • Facilitate support teams' execution of Change Management techniques
  • Enhance Change Management functions across the enterprise
  • Provide guidance and assistance in classifying changes & in identifying risks to the environment
  • Lead weekly CAB meetings
  • Manage and participate in proactive continual improvement initiatives; moving toward a more proactive CSI process
  • Conduct trend analyses to identify potential points of service failure, launching service improvement actions that provide solutions to the perceived exposure
  • Document modifications to process
  • Provide training and guidance
  • Generate regularly scheduled reporting
Qualifications

Requirements:

Qualifications

  • Strong ITIL process management experience, specifically focused on Change Management; ITIL Foundation certified
  • Familiarity with all other ITIL processes
  • Proficiency in MS Visio, Word, Excel
  • SOP writing/creation
  • Strong relationship building/interpersonal skills
  • Experience in documenting processes for Technical/IT related functions
  • Good research & analysis skills
  • Good interpersonal, communication and presentation skills
  • Good organizational skills plus the ability to motivate people across the organization to provide solutions
  • Previous experience working in a large organization
  • Experience with current Change Management methodologies
  • Experience with ServiceNow
  • Agile / Scrum development
  • Business Requirements gathering
  • Process mapping
  • Reporting analytics
  • Familiarity with developing training using multiple methods (such as video, screen recording, demos, classroom, WebEx, static text only)
  • Decision maker with an operationally-focused outlook
Additional Information

All qualified applicants will receive consideration for employment without regard to race, color, religion, place of origin, ethnic origin, national origin, ancestry, age, sex, sexual orientation, gender identity, transgender status, genetic information, mental or physical disability, marital status, pregnancy, veteran status, or any other characteristic protected by applicable national, state, or local law.

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About Sonoma Consult

Sourced by ZipRecruiter

Sonoma Consult is a California based C corporation helping companies bring products to the patient by working closely with the engineering teams and the clinicians. Our goal, no matter what stage of product development, is to create and execute a plan of action to move the product through the appropriate clinical and regulatory steps. Sonoma Consult works cohesively with the engineers and physicians to translate technologies to the clinic. Our goal is to help you get the very best product to the clinic and to the market. This includes planning, execution and ensuring critical data is delivered in the right format to ensure the feedback loop to the design team ultimately delivers the most advanced technology to the patient.

Industry

Business management consulting

Company size

1 - 10 Employees

Headquarters location

Sonoma, CA, US

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