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Itil Change Management Analyst Jobs (NOW HIRING)

ASM Research

Change Management Engineer

Design and maintain ITIL-based change management workflows covering request intake, impact analysis, approval, implementation, validation, and post-implementation review for enterprise IT services.

kgs

Problem/Change Management Analyst

Washington, DC · On-site

... Change Management Analyst to support a Network Operations Center (NOC) environment ... The ideal candidate is an analytically minded IT professional with a strong foundation in ITIL ...

Koniag Services, Inc.

$100 - $125/hr

... Change Management Analyst to support a Network Operations Center (NOC) environment ... The ideal candidate is an analytically minded IT professional with a strong foundation in ITIL ...

HCA Healthcare

Change Management Analyst

Nashville, TN · On-site

If you're passionate about using technology to improve human life, this is where your work truly mattersWhat you will accomplish in this role The Change Management Analyst supports the execution of ...

HCA Healthcare

Change Management Analyst

Franklin, TN · On-site

If you're passionate about using technology to improve human life, this is where your work truly mattersWhat you will accomplish in this role The Change Management Analyst supports the execution of ...

HCA Healthcare

Change Management Analyst

Lebanon, TN · On-site

If you're passionate about using technology to improve human life, this is where your work truly mattersWhat you will accomplish in this role The Change Management Analyst supports the execution of ...

Logic20/20

Change Management Analyst

Seattle, WA · On-site

The Change Management Analysts will work with client organizations to drive change and project results ithin environments containing ambiguity and changing requirements. They have experience ...

Logic20/20

Change Management Analyst

Seattle, WA · On-site

The Change Management Analysts will work with client organizations to drive change and project results ithin environments containing ambiguity and changing requirements. They have experience ...

Blue.Cloud

Change Management Specialist

Buffalo, NY · On-site

The ideal candidate combines strong ITSM/ITIL process knowledge with hands-on ServiceNow platform ... cause analysis for failed or unauthorized changes and track remediation actions to closure.

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Itil Change Management Analyst information

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$10

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How much do itil change management analyst jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for itil change management analyst in the United States is $46.12, according to ZipRecruiter salary data. Most workers in this role earn between $37.26 and $53.61 per hour, depending on experience, location, and employer.

What does an ITIL Change Management Analyst do?

An ITIL Change Management Analyst is responsible for overseeing and coordinating changes to IT systems and services within an organization, following the ITIL framework. Their main goal is to ensure that all changes are made with minimal risk and disruption to business operations. They assess proposed changes, coordinate with stakeholders, document processes, and monitor the effectiveness of change implementations. This role helps maintain stability and compliance while enabling continuous improvement of IT services.

What are some of the common challenges faced by ITIL Change Management Analysts, and how can they be addressed?

ITIL Change Management Analysts often encounter challenges such as balancing the need for rapid implementation of changes with the importance of minimizing risk and service disruption. Managing communication and coordination among multiple stakeholders, including IT teams, business units, and external vendors, can also be complex. To address these challenges, analysts should establish clear change processes, maintain detailed documentation, and foster a culture of collaboration and transparency. Regular training and continuous improvement initiatives can further help ensure successful change management outcomes.

What are the key skills and qualifications needed to thrive as an ITIL Change Management Analyst, and why are they important?

To thrive as an ITIL Change Management Analyst, you need strong analytical skills, a solid understanding of ITIL frameworks, and experience with change management processes, typically supported by an ITIL certification. Familiarity with IT Service Management (ITSM) tools such as ServiceNow, BMC Remedy, or Jira Service Management is commonly required. Excellent communication, stakeholder management, and problem-solving skills help build trust and facilitate smooth change implementations. These competencies ensure that IT changes are efficiently planned, approved, and executed with minimal disruption to business operations.

What is the difference between Itil Change Management Analyst vs Itil Service Desk Analyst?

AspectItil Change Management AnalystItil Service Desk Analyst
Primary FocusManaging and coordinating change processes within IT servicesHandling user support requests and incident resolution
CertificationsITIL Foundation, Change Management certificationsITIL Foundation, Service Desk certifications
Work EnvironmentIT departments, change advisory boards, project teamsHelp desks, support centers, customer service teams
Common TasksChange planning, risk assessment, approval workflowsTicket logging, troubleshooting, user communication

The Itil Change Management Analyst focuses on overseeing and coordinating IT change processes to ensure minimal disruption, while the Itil Service Desk Analyst primarily handles user support and incident resolution. Both roles require ITIL certifications and are essential in IT service management, but they serve different functions within the IT department.

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Itil Change Management Analyst jobs near you
Infographic showing various Itil Change Management Analyst job openings in the United States as of September 2026, with employment types broken down into 57% Full Time, 4% Temporary, and 39% Contract. Highlights an 89% In-person, and 11% Remote job distribution, with an average salary of $95,930 per year, or $46.1 per hour.

Support Analyst - ITIL Change Management

Plano, TX • On-site

Sonoma Consulting Inc.
Business Management Consulting • 1 - 10 employees
Learn more about Sonoma Consulting Inc.external

Contractor

Re-posted 22 days ago

Key responsibilities

  • Manage and support the IT Change Management process, including submission, approval, and implementation of changes.

  • Lead weekly CAB meetings and facilitate support teams' execution of Change Management techniques.

  • Conduct trend analyses to identify potential points of service failure and implement service improvement actions.

Job description

Company Description

Sonoma Consulting is one of the fastest growing national IT Consulting and Executive Search company in the United States, which was founded in 2011 by Mark McGee, the President and CEO. Sonoma Consulting has two business divisions - IT Consulting Services & Executive Search to serve its 150 national clients which range from entrepreneurial start-ups to Global Fortune 500.

Job Description

This role is a combination of operational and strategic responsibilities for ITL Service Design and Transition processes. From an operational perspective, the primary responsibility is managing IT Change Management. This requires providing daily support to our Change Management Process, govern the process and define improvement opportunities within the Change Management space. Critical to this role is the understanding user/business impact in a complex environment. On the strategic side, the duties comprise of overseeing ITIL Service Design and Transition processes and striving to mature them through Kaizen or continuous improvement working practices.

Key Responsibilities (Essential Duties and Functions)

Change Management Process Lead

  • Continuous improvement of overall Change Management process and communications.
  • Collaborating with IT teams on improving our Change Management Processes.
  • Act as point of escalation for customer for all IT changes, providing support teams with the tools they need to submit, update, approve and implement as quickly as possible
  • Facilitate support teams' execution of Change Management techniques
  • Enhance Change Management functions across the enterprise
  • Provide guidance and assistance in classifying changes & in identifying risks to the environment
  • Lead weekly CAB meetings
  • Manage and participate in proactive continual improvement initiatives; moving toward a more proactive CSI process
  • Conduct trend analyses to identify potential points of service failure, launching service improvement actions that provide solutions to the perceived exposure
  • Document modifications to process
  • Provide training and guidance
  • Generate regularly scheduled reporting
Qualifications

Requirements:

Qualifications

  • Strong ITIL process management experience, specifically focused on Change Management; ITIL Foundation certified
  • Familiarity with all other ITIL processes
  • Proficiency in MS Visio, Word, Excel
  • SOP writing/creation
  • Strong relationship building/interpersonal skills
  • Experience in documenting processes for Technical/IT related functions
  • Good research & analysis skills
  • Good interpersonal, communication and presentation skills
  • Good organizational skills plus the ability to motivate people across the organization to provide solutions
  • Previous experience working in a large organization
  • Experience with current Change Management methodologies
  • Experience with ServiceNow
  • Agile / Scrum development
  • Business Requirements gathering
  • Process mapping
  • Reporting analytics
  • Familiarity with developing training using multiple methods (such as video, screen recording, demos, classroom, WebEx, static text only)
  • Decision maker with an operationally-focused outlook
Additional Information

All qualified applicants will receive consideration for employment without regard to race, color, religion, place of origin, ethnic origin, national origin, ancestry, age, sex, sexual orientation, gender identity, transgender status, genetic information, mental or physical disability, marital status, pregnancy, veteran status, or any other characteristic protected by applicable national, state, or local law.

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About Sonoma Consult

Sourced by ZipRecruiter

Sonoma Consult is a California based C corporation helping companies bring products to the patient by working closely with the engineering teams and the clinicians. Our goal, no matter what stage of product development, is to create and execute a plan of action to move the product through the appropriate clinical and regulatory steps. Sonoma Consult works cohesively with the engineers and physicians to translate technologies to the clinic. Our goal is to help you get the very best product to the clinic and to the market. This includes planning, execution and ensuring critical data is delivered in the right format to ensure the feedback loop to the design team ultimately delivers the most advanced technology to the patient.

Industry

Business management consulting

Company size

1 - 10 Employees

Headquarters location

Sonoma, CA, US

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