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Itil Certified Jobs (NOW HIRING)

OSI Digital

ITIL Problem Management Analyst

Irvine, CA · On-site

$25 - $50/hr

ITIL Foundation certification required; ITIL Managing Professional or Advanced certifications preferred. * Strong hands-on experience with ServiceNow Problem Management, Incident Management, and ...

Apolis

CMDB & ITIL Servicenow Admin

Wayne, PA · On-site

ITIL Foundation Certification Experience in IT systems, CMDB, data administration, or governance environments Data normalization experience and ability to maintain high-quality structured data Data ...

ThinkHire LLC

Be Seen First

ITSM Manager ( REMOTE )

Charlotte, NC · Remote

$80K - $100K/yr

Qualified candidates will have an ITIL certification and demonstrate proven experience with IT Service Management, including Incident Management, Request Management, Problem Management, Change ...

New

AceStack LLC

ServiceNow ITSM Admin Architect

Seattle, WA · On-site

$61.50 - $84.50/hr

... • ITIL certified desired Provide architectural and design inputs in the ServiceNow implementation work domain separated instance in Agile/Scrum SDLC process Work with Platform Owner to create ...

OSI Digital

ITIL Problem Management Analyst

Irvine, CA · On-site

$25 - $50/hr

ITIL Foundation certification required; ITIL Managing Professional or Advanced certifications preferred. * Strong hands-on experience with ServiceNow Problem Management, Incident Management, and ...

Jobtailor

Director - Technology Operations

Minneapolis, MN · On-site

$140 - $200/hr

ITIL Certified and managed Recovery and resiliency programs as part of a previous role. * Applicants must have a valid work authorization that does not now, or in the future, require visa sponsorship ...

IPTA

ServiceNow Architect

Huntsville, AL · On-site

$70.75 - $89/hr

Required : • Bachelor's degree in a related field • Ten (10) years of prior experience in a similar role • ITIL Certified • Strong communication and organizational skills • Security ...

eCIFM Solutions Inc.

ServiceNow Trainer

San Ramon, CA · On-site +1

$80K/yr

Understanding of ITIL foundation or ITIL certified. Deliverables * Develop a training curriculum to include module-by-module breakdown with learning objectives, prerequisites, and outcomes and ...

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All JobsItil Certified Jobs

Itil Certified information

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$46

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How much do itil certified jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for itil certified in the United States is $46.24, according to ZipRecruiter salary data. Most workers in this role earn between $30.05 and $63.94 per hour, depending on experience, location, and employer.

What jobs can I get with ITIL Certified?

ITIL Certified professionals often qualify for roles such as IT Service Manager, IT Operations Manager, Service Desk Manager, or IT Process Analyst. These roles involve managing IT service delivery, improving processes, and ensuring service quality, often requiring knowledge of ITIL frameworks and tools like ITSM software.

What is the difference between Itil Certified vs Service Desk Technician?

AspectItil CertifiedService Desk Technician
CertificationsITIL Foundation or higher certifications in IT Service ManagementTypically no formal certifications, but may have CompTIA A+ or HDI certifications
Work EnvironmentIT service management teams, process improvement rolesHelp desk, user support, troubleshooting
Industry UsageIT service providers, large enterprises, consulting firmsCorporate IT departments, MSPs, support centers

While Itil Certified professionals focus on IT service management processes and frameworks, Service Desk Technicians primarily handle end-user support and troubleshooting. ITIL certification provides a strategic understanding of IT services, whereas Service Desk Technicians are more operational, dealing directly with user issues. Both roles are essential in IT service delivery but differ in scope and certification requirements.

Is ITIL Certified in demand?

ITIL certification is highly valued in IT service management roles, as it demonstrates knowledge of best practices for delivering IT services. Many organizations seek ITIL-certified professionals to improve efficiency and align IT services with business needs, making it a sought-after credential in the industry.

What are the typical challenges faced by ITIL Certified professionals when implementing IT service management processes in an organization?

ITIL Certified professionals often encounter challenges such as resistance to change from staff, lack of management buy-in, and existing legacy systems that are not aligned with ITIL best practices. Successfully implementing IT service management processes requires clear communication, stakeholder engagement, and continuous training to ensure teams understand and adopt the new processes. Collaboration between ITIL professionals, technical teams, and business units is essential to tailor ITIL frameworks effectively to the organization's unique needs and ensure smooth transitions.

What are the key skills and qualifications needed to thrive as an ITIL Certified professional?

To thrive as an ITIL Certified professional, you need a deep understanding of IT service management principles, process optimization, and the ITIL framework, supported by formal ITIL certification. Familiarity with ITSM tools like ServiceNow or BMC Remedy and experience integrating ITIL best practices into organizational workflows are commonly required. Strong analytical thinking, problem-solving abilities, and effective communication skills set top performers apart in this role. These skills ensure efficient, customer-focused IT services that align with business goals and drive continuous improvement.

What is an ITIL Certified professional?

ITIL Certified professionals are individuals who have completed one or more levels of certification in the ITIL (Information Technology Infrastructure Library) framework. ITIL is a globally recognized set of best practices for IT service management that helps organizations align IT services with business needs. These certifications demonstrate expertise in managing IT processes, improving service delivery, and enhancing customer satisfaction. Becoming ITIL certified can improve career prospects in IT service management roles.
More about Itil Certified jobs
What cities are hiring for Itil Certified jobs? Cities with the most Itil Certified job openings:
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Itil Certified jobs near you
Infographic showing various Itil Certified job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 75% Full Time, 16% Part Time, and 7% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $96,172 per year, or $46.2 per hour.

ITIL Problem Management Analyst

OSI Digital

Irvine, CA • On-site

$25 - $50/hr

Contractor

Re-posted 7 days ago

Job description

Role: ITIL Problem Management Analyst
Location: Irvine, CA -5 days onsite
Duration: 6 Months
Position Summary
We are seeking an experienced Problem Management Lead Analyst to drive service stability and continuous improvement across IT Operations. This role will own the end-to-end Problem Management process, lead root cause investigations, identify systemic issues, and partner with technology teams to eliminate recurring incidents and improve overall service reliability.
Key Responsibilities
Problem Management Leadership
  • Own and govern the end-to-end Problem Management lifecycle in alignment with ITIL best practices.
  • Lead proactive and reactive problem investigations to identify underlying causes of recurring incidents and service disruptions.
  • Facilitate Root Cause Analysis (RCA) sessions using structured methodologies such as 5 Whys, Fishbone Analysis, Fault Tree Analysis, and Kepner-Tregoe.
  • Establish and maintain a Known Error Database (KEDB), ensuring accurate documentation of known errors and workarounds.
  • Track corrective and preventive actions through resolution and verify effectiveness of implemented fixes.
  • Drive accountability across Infrastructure, Network, Cloud, Security, End User Computing, and Application teams to resolve systemic issues.
Service Reliability & Continuous Improvement
  • Analyze incident, change, and operational data to identify trends, recurring issues, and opportunities for service improvement.
  • Develop and present actionable recommendations to improve platform stability, reduce incident volumes, and enhance service performance.
  • Lead recurring service review meetings focused on problem trends, chronic issues, and risk mitigation.
  • Identify automation opportunities and process improvements that reduce operational effort and prevent recurring incidents.
  • Contribute to operational excellence initiatives, knowledge management, and runbook enhancements.
Governance, Reporting & Analytics
  • Utilize ServiceNow Problem Management capabilities to manage problem records, known errors, corrective actions, and reporting.
  • Establish KPIs and metrics related to problem management effectiveness, including recurring incident reduction, RCA completion, and corrective action closure.
  • Create executive-level dashboards and reports highlighting service health trends, top recurring issues, and improvement initiatives.
  • Ensure compliance with ITIL processes, documentation standards, and audit requirements.
Major Incident & Change Collaboration
  • Partner with Major Incident Management teams to ensure high-priority incidents are transitioned into formal problem investigations when appropriate.
  • Lead Post-Incident Reviews (PIRs) focused on identifying root causes and preventive actions.
  • Collaborate with Change Management teams to ensure corrective actions are properly planned, tested, and implemented.
  • Assess risks associated with recurring issues and provide recommendations for long-term remediation.
Required Qualifications
  • 5+ years of experience in IT Operations with at least 3 years focused on Problem Management, Service Reliability, or IT Service Management.
  • ITIL Foundation certification required; ITIL Managing Professional or Advanced certifications preferred.
  • Strong hands-on experience with ServiceNow Problem Management, Incident Management, and reporting modules.
  • Proven experience conducting complex Root Cause Analysis and facilitating cross-functional problem review sessions.
  • Strong understanding of enterprise IT infrastructure including Servers, Cloud, Network, End User Computing, and Applications.
  • Experience developing metrics, dashboards, and executive reporting.
  • Excellent facilitation, communication, and stakeholder management skills.
  • Ability to influence technical teams and drive resolution of long-standing operational issues.
Preferred Qualifications
  • Experience implementing Problem Management programs or maturing ITSM processes.
  • Familiarity with SRE, Reliability Engineering, or Operational Excellence frameworks.
  • Experience with Power BI, Tableau, or ServiceNow Performance Analytics.
  • Knowledge of automation platforms and operational process optimization.

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