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Itil Certified Jobs (NOW HIRING)

Sonsoft Inc

ITIL

Houston, TX · On-site

Candidate should be ITIL Certified * At least 4 years of overall IT experience with least 3 years across Service Strategy, Service Design, Service Operations and Service Transition * Must have skills ...

Sonsoft Inc

ITIL Consultant

Houston, TX · On-site

Candidate should be ITIL Certified * At least 4 years of overall IT experience with least 3 years across Service Strategy, Service Design, Service Operations and Service Transition * Must have skills ...

Apex Informatics

Application Architect

Remote Top Skill Genesys, Nice, ITIL Certified Aspect and Korbyt are preferred Accepting Tickets for break/fix 2.Accepting requests for minor configuration changes 3. Coordinate vendor support for ...

TecTammina

IT Service Management Lead

Memphis, TN · On-site

Client is looking for a consultant, preferable ITIL certified, who will work with the client to review the existing ITSM program and processes, provide gap analysis and lead the implementation of the ...

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How much do itil certified jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for itil certified in the United States is $46.24, according to ZipRecruiter salary data. Most workers in this role earn between $30.05 and $63.94 per hour, depending on experience, location, and employer.

What jobs can I get with ITIL Certified?

ITIL Certified professionals often qualify for roles such as IT Service Manager, IT Operations Manager, Service Desk Manager, or IT Process Analyst. These roles involve managing IT service delivery, improving processes, and ensuring service quality, often requiring knowledge of ITIL frameworks and tools like ITSM software.

What is the difference between Itil Certified vs Service Desk Technician?

AspectItil CertifiedService Desk Technician
CertificationsITIL Foundation or higher certifications in IT Service ManagementTypically no formal certifications, but may have CompTIA A+ or HDI certifications
Work EnvironmentIT service management teams, process improvement rolesHelp desk, user support, troubleshooting
Industry UsageIT service providers, large enterprises, consulting firmsCorporate IT departments, MSPs, support centers

While Itil Certified professionals focus on IT service management processes and frameworks, Service Desk Technicians primarily handle end-user support and troubleshooting. ITIL certification provides a strategic understanding of IT services, whereas Service Desk Technicians are more operational, dealing directly with user issues. Both roles are essential in IT service delivery but differ in scope and certification requirements.

Is ITIL Certified in demand?

ITIL certification is highly valued in IT service management roles, as it demonstrates knowledge of best practices for delivering IT services. Many organizations seek ITIL-certified professionals to improve efficiency and align IT services with business needs, making it a sought-after credential in the industry.

What are the typical challenges faced by ITIL Certified professionals when implementing IT service management processes in an organization?

ITIL Certified professionals often encounter challenges such as resistance to change from staff, lack of management buy-in, and existing legacy systems that are not aligned with ITIL best practices. Successfully implementing IT service management processes requires clear communication, stakeholder engagement, and continuous training to ensure teams understand and adopt the new processes. Collaboration between ITIL professionals, technical teams, and business units is essential to tailor ITIL frameworks effectively to the organization's unique needs and ensure smooth transitions.

What are the key skills and qualifications needed to thrive as an ITIL Certified professional?

To thrive as an ITIL Certified professional, you need a deep understanding of IT service management principles, process optimization, and the ITIL framework, supported by formal ITIL certification. Familiarity with ITSM tools like ServiceNow or BMC Remedy and experience integrating ITIL best practices into organizational workflows are commonly required. Strong analytical thinking, problem-solving abilities, and effective communication skills set top performers apart in this role. These skills ensure efficient, customer-focused IT services that align with business goals and drive continuous improvement.

What is an ITIL Certified professional?

ITIL Certified professionals are individuals who have completed one or more levels of certification in the ITIL (Information Technology Infrastructure Library) framework. ITIL is a globally recognized set of best practices for IT service management that helps organizations align IT services with business needs. These certifications demonstrate expertise in managing IT processes, improving service delivery, and enhancing customer satisfaction. Becoming ITIL certified can improve career prospects in IT service management roles.
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What cities are hiring for Itil Certified jobs? Cities with the most Itil Certified job openings:
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What job categories do people searching Itil Certified jobs look for? The top searched job categories for Itil Certified jobs are:
Itil Certified jobs near you
Infographic showing various Itil Certified job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 75% Full Time, 16% Part Time, and 7% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $96,172 per year, or $46.2 per hour.

ITIL Certified Process Expert

Procom Consultants Group

Richardson, TX

Contractor

Re-posted 25 days ago

Job description

Company Description

Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.
With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest "Canadian-Owned" IT staffing/consulting company.
Procom's areas of staffing expertise include:
Application Development
Project Management
Quality Assurance
Business/Systems Analysis
Datawarehouse & Business Intelligence
Infrastructure & Network Services
Risk Management & Compliance
Business Continuity & Disaster Recovery
Security & Privacy
Specialties Contract Staffing (Staff Augmentation)
Permanent Placement (Staff Augmentation)
ICAP (Contractor Payroll)
Flextrack (Vendor Management System)

Job Description

ITIL Certified Process Expert

On behalf of our client, Procom Services is searching for a ITIL Certified Process Expert for a contract opportunity in Dallas, TX.

ITIL Certified Process Expert Job Details

We are looking to hire a Service Architect with expert ITIL knowledge and qualifications, Service Design, ITSM tools design and Service Modeling skills.
As Service Architect, you will contribute to the delivery of the Service strategy, revenue and profit through the instigation and preservation of robust service model components and associated processes. You will provide expertise on all aspects of the Service Model, including development of applicable processes and associated documentation, plus assure the End-to-End operability of multi-supplier, multi-contract service models where appropriate. Other responsibilities will include developing standard Models for Service scope and Service level definition, which support business needs in addition to developing and/or assuring the production of Service Design / Service Architecture collateral, which allows for robust and repeatable Service Design methodology to be deployed and maintained.

ITIL Certified Process Expert Mandatory Skills

To be considered you must have previous Service Architecture experience, have excellent ITIL knowledge and hold ITIL qualifications. You must have Service Design experience, have created Service Models and have managed multi-vendors / multi-suppliers in past roles. Previous experience of having created Artefacts would be an advantage. Previous Financial Services / Insurance experience is preferred but not essential.
Skills mandatory: 
ITIL Certification 
High level and Low level design 
Service Design/Architecture 
SDBM 
CA Service Desk 
CA Nimsoft 
Service Now 
Proposal Writing 

ITIL Certified Process Expert Start Date

ASAP

ITIL Certified Process Expert Assignment Length

6+ months

Additional Information

All your information will be kept confidential according to EEO guidelines. Please send your resume in Word format only. 

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