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Itel Jobs (NOW HIRING)

Aircraft Engineer

Estero, FL · On-site

$85K - $95K/yr

Experience with Boeing Manuals (AMM, IPC, SRM, SSM, WDM, ITEL, Etc.) and Service Information (Service Letters and Service Bulletins). * Experience with FAA Airworthiness Directive Analysis.

Aircraft Engineer

Estero, FL · On-site

$85K - $95K/yr

Experience with Boeing Manuals (AMM, IPC, SRM, SSM, WDM, ITEL, Etc.) and Service Information (Service Letters and Service Bulletins). * Experience with FAA Airworthiness Directive Analysis.

Manage BPO/Itel partnership, ensuring external teams meet TelyRx performance, quality, and compliance standards * Evaluate and onboard new vendor relationships as the organization scales Target KPIs ...

Coordinate outside resources when necessary including engineers, ITEL reports, inspections, and specialty vendors * Submit supplements and revisions when scope changes or additional damages are ...

Coordinate outside resources when necessary including engineers, ITEL reports, inspections, and specialty vendors * Submit supplements and revisions when scope changes or additional damages are ...

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Itel information

What is an Itel job?

Itel is a global business process outsourcing (BPO) company that offers services such as customer service, technical support, sales, and back-office solutions for other businesses. Working an Itel job usually means being employed as a call center agent or support representative, handling customer inquiries via phone, chat, or email. Itel jobs may also include roles in management, training, or IT support, depending on the location and department. These positions often offer flexible shifts, remote work opportunities, and skill development programs.

What are the key skills and qualifications needed to thrive as a Call Center Agent at iTel, and why are they important?

To thrive as a Call Center Agent at iTel, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems and call center software is important, along with basic computer proficiency. Patience, active listening, and a customer-oriented attitude are key soft skills that set top performers apart. These skills and qualities are crucial for delivering effective customer support and maintaining customer satisfaction in a fast-paced environment.

What is the difference between Itel vs Customer Service Representative?

AspectItelCustomer Service Representative
Required CredentialsHigh school diploma or equivalent, technical certifications often preferredHigh school diploma or equivalent, customer service training beneficial
Work EnvironmentCall centers, technical support settings, remote or on-siteCall centers, retail, office settings, remote or on-site
Industry UsageTelecommunications, tech support, electronicsRetail, telecommunications, service industries
Common Search/ComparisonItel vs Customer Service Representative

The role of an Itel typically involves technical support and troubleshooting in telecommunications or tech industries, requiring specific technical skills and certifications. Customer Service Representatives focus on assisting customers with inquiries, complaints, and service issues across various industries. While both roles involve communication and problem-solving, Itel positions are more technical, whereas Customer Service Representatives often handle general customer interactions.

What are the main responsibilities and challenges faced by customer service representatives at Itel?

Customer service representatives at Itel are primarily responsible for handling inbound and outbound calls, addressing customer inquiries, and resolving issues efficiently. They often work in fast-paced environments where multitasking and clear communication are essential. Common challenges include managing high call volumes, adapting to different customer personalities, and meeting performance metrics such as average handle time and customer satisfaction scores. Collaboration with team leaders and ongoing training help representatives stay updated on products and improve service quality.
More about Itel jobs
What are the most commonly searched types of Itel jobs? The most popular types of Itel jobs are:
What states have the most Itel jobs? States with the most job openings for Itel jobs include:
Infographic showing various Itel job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 94% In-person, and 6% Hybrid job distribution.

Mitigation Technician

PuroClean of Central Southwest Houston

Houston, TX • On-site

$18 - $22/hr

Full-time

Medical, PTO

Posted 4 days ago


Job description

Benefits:
  • Company parties
  • Free uniforms
  • Opportunity for advancement
  • Paid time off
  • Training & development

Benefits:
  • Bonus based on performance
  • Company car
  • Company parties
  • Health insurance
  • Opportunity for advancement
  • Training & development
  • Competitive salary
  • Free uniforms
Perks:
  • Online Mobile Courses
  • Paid Training for Career Advancement
  • Opportunity to Help People in Times of Need
  • Competitive Wages
Company and Culture:
PuroClean, a leader in emergency property restoration services, helps families and businesses overcome the devastating setbacks caused by water, fire, mold, biohazard, and other conditions resulting in property damage. We operate with a servant-based leadership mindset and seek to create an environment where our team members can grow both professionally and spiritually through serving our customers, communities, and each other.
Job Position Description:
With a One Team mentality, manage and complete jobs according to PuroClean processes per work order. Respond to service calls when needed. Set up and establish efficient job flow, coordinate requirements for the job, complete job documentation, perform and supervise production work, and monitor assigned jobs from start to finish. Follow and enforce all safety procedures on the job site. Monitor all assigned jobs to ensure customer needs are met. Perform sales and marketing activities, including add-on sales and security checks. Communicate and establish relationships with commercial, insurance, and residential customers. Job documentation is completed in a timely and accurate manner. Production costs are maintained at the established rate. Add-on sales are made to customers. Communications to the Project Manager, Operations Manager, General Manager, or Owner, as appropriate, and the customer are timely. Working to ensure all customer needs are met in a kind and sympathetic way, our Project Team Leaders take pride in going above and beyond customer expectations in their times of need by providing a world-class level of service that sets us apart from our competitors in the industry.
Responsibilities:
  • Managing Customer Satisfaction and representing the brand
  • Effectively perform all aspects of the production processes
  • Continued development of production skills and expertise
  • Financial asset and equipment management
  • Following all uniform and policy guidelines in line with the Brand Identity Guide
  • Always leaving job sites with a clean and orderly appearance
  • Coaching and training of production staff technicians
  • Preventative maintenance of vehicles, and equipment and oversight of facility maintenance
  • Ensure clear communication with office staff, immediate supervisor, and fellow technicians
Qualifications:
  • Must have an IICRC WRT Certification (other IICRC certifications would be valued)
  • At least 1 year of experience working in the restoration mitigation industry
  • IICRC Restoration Industry Certification in Water Restoration, Fire & Smoke Restoration, Mold & Biohazard Remediation is preferred
  • Must know how to use Dash and Mica (Knowledge of other industry software such as Docusketch, Encircle, ITEL App, etc. would be a plus)
  • Valid driver's license with a clean driving record
  • Availability to work overtime in response to emergencies, which may include after-hours, weekends, or holidays
  • Ability to pass a background check and drug screening
  • Use of power tools and different types of industry-related tools
  • Willingness for continued learning and growth, ability to lead and coach your teammates
  • Attention to detail in organization, cleanliness, and care for facility, assets, and equipment
  • Aptitude with record keeping, recording information, and communicating the message
  • Awareness and respect for safety, using care are caution with teammates and customers
  • Strength with multitasking and handling deadlines, organizational and leadership skills
  • Ability to lift at least 50 lbs. and be comfortable on your feet for prolonged periods