ZipRecruiter

Log In

1

Itel Jobs in Georgia (NOW HIRING)

ServiceMaster

Claims Coordinator

Byron, GA · On-site

$35K - $45K/yr

Ensure claim file is complete with final template added as a note in XACT, Itel, CX as well as Inspection form w/ scope prior to closing job. Minor Duties and Responsibilities * Assisting Office ...

All JobsItel JobsItel Jobs in Georgia

Itel information

See Georgia salary details

$6

$20

$48

How much do itel jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for itel in Georgia is $20.50, according to ZipRecruiter salary data. Most workers in this role earn between $11.78 and $23.94 per hour, depending on experience, location, and employer.

What is an itel?

Itel is a global business process outsourcing (BPO) company that offers services such as customer service, technical support, sales, and back-office solutions for other businesses. Working an Itel job usually means being employed as a call center agent or support representative, handling customer inquiries via phone, chat, or email. Itel jobs may also include roles in management, training, or IT support, depending on the location and department. These positions often offer flexible shifts, remote work opportunities, and skill development programs.

What are the main responsibilities and challenges faced by customer service representatives at itel?

Customer service representatives at Itel are primarily responsible for handling inbound and outbound calls, addressing customer inquiries, and resolving issues efficiently. They often work in fast-paced environments where multitasking and clear communication are essential. Common challenges include managing high call volumes, adapting to different customer personalities, and meeting performance metrics such as average handle time and customer satisfaction scores. Collaboration with team leaders and ongoing training help representatives stay updated on products and improve service quality.

What are the key skills and qualifications needed to thrive as a call center agent at itel, and why are they important?

To thrive as a Call Center Agent at iTel, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems and call center software is important, along with basic computer proficiency. Patience, active listening, and a customer-oriented attitude are key soft skills that set top performers apart. These skills and qualities are crucial for delivering effective customer support and maintaining customer satisfaction in a fast-paced environment.

What is the difference between Itel vs Customer Service Representative?

AspectItelCustomer Service Representative
Required CredentialsHigh school diploma or equivalent, technical certifications often preferredHigh school diploma or equivalent, customer service training beneficial
Work EnvironmentCall centers, technical support settings, remote or on-siteCall centers, retail, office settings, remote or on-site
Industry UsageTelecommunications, tech support, electronicsRetail, telecommunications, service industries
Common Search/ComparisonItel vs Customer Service Representative

The role of an Itel typically involves technical support and troubleshooting in telecommunications or tech industries, requiring specific technical skills and certifications. Customer Service Representatives focus on assisting customers with inquiries, complaints, and service issues across various industries. While both roles involve communication and problem-solving, Itel positions are more technical, whereas Customer Service Representatives often handle general customer interactions.

What are popular job titles related to Itel jobs in Georgia?

For Itel jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Itel jobs in Georgia look for?

The top searched job categories for Itel jobs in Georgia are:

Itel jobs near you
Infographic showing various Itel job openings in Georgia as of August 2026, with employment types broken down into 100% Full Time. Highlights an 96% In-person, and 4% Remote job distribution, with an average salary of $42,630 per year, or $20.5 per hour.

Claims Coordinator

ServiceMaster

Byron, GA • On-site

$35K - $45K/yr

Full-time

Medical, Retirement, PTO

Re-posted 7 days ago

Job description

Benefits:
  • 401(k) matching
  • Bonus based on performance
  • Competitive salary
  • Health insurance
  • Opportunity for advancement
  • Paid time off

Claims Coordinator Job Description
Department(s): Emergency Services / Mitigation |
Company Mission Statement:
At Servicemaster of Middle Ga, We empower our team members by ensuring they have the tools and knowledge in order to make decisions and allowing them to lead rewarding fulfilling careers.
Our Core Values:
1. Integrity First
2. Service before Self
3. Excellence in all we do
Job Summary
The claims coordinator position is vital in the organization. This role ensures the jobs run smoothly and is the liaison between the insurance company, our company and restoring the customer back to whole.
Major Duties and Responsibilities
Responsible for oversight of all claims functions from creation to close
  • Ensure all claims are entered correctly into Restore 365 and all required information and forms required are provided to technicians in order to prevent multiple trips.
  • 24 hr scope notes & photos must be uploaded immediately on receipt and CAT/Class entered.
  • Monitor programs consistently throughout the day to update service levels, upload all photos when sent by technicians, enter all updates in the notes. This includes Alacrity notes, MICA, Restore 365, and XACT.
  • Ensure Compliance is at 100% green and documentation is required when it is not.
  • Obtain all approvals on jobs including but not limited to vendor documents, additional equipment required, dumpsters and pods and maintain detailed records of each for trackability and ITEL submissions.
  • Find solutions for the issues with approvals and compliance questions as the subject matter expert on each claim.
  • Review each open job daily and address adjuster requests while also communicating with the team of progress including notifying when bill needs to be generated or estimate completed. This includes photo reviews, paperwork, scope reviews.
  • Ensure claim file is complete with final template added as a note in XACT, Itel, CX as well as Inspection form w/ scope prior to closing job.

Minor Duties and Responsibilities
  • Assisting Office Manager when needed - Answering phones and handling customer issues as you will be the most aware of each claim.

Required Attributes
  • Must have a sense of urgency and a "Will do" attitude ready to jump in to assist the team. In the Emergency Services industry, we are not in control of when chaos ensues.
  • Must be coachable and able to accept feedback with the knowledge it is provided to help you progress in your role.

Key Competencies
  • Sense of Urgency
  • Organized
  • Proactive

Compensation: $35,000.00 - $45,000.00 per year
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service and convenient access. By joining ServiceMaster, you'll be part of a talented network of employees with a shared vision.
Our environment is a diverse community where successful people work together to achieve common goals.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.

Apply